I was not going to write a review, because the treatment itself was great. The nurse is amazing…read moreand kind, and I really liked her. But the incident that occurred was pretty egregious and very shady business practices.
I got a Groupon. When I went in a month ago for the first of two treatments, I told them that my sister lives a block from them and may be interested, They OFFERED (without me asking) to give her the same deal as the Groupon ($141 for 2 IPLs, which is a great deal). She called that day and made an appointment for the following week, and they confirmed they would give her the price I had told her they offered.
Then, when she went in, they said that the deal was not available anymore, and that she had to pay $450 for 2 IPLs!?!? She said she didn't understand because she had confirmed the price over the phone, and they just said the deal wasn't available anymore. I was embarrassed that I had referred them and upset that my sister took the time out of her busy day to be treated that way (the manager is also very condescending and appears not to care that she loses clients, which as a business owner, I find odd).
I went back today for my 2nd IPL (already paid for). After the service, I nicely let them know that they lost two good customers, and that it's not good business practices to offer a price on the phone and then try to charge triple when the client shows up. Instead of accepting responsibility and apologizing, the woman LIED and tried to blame my sister by saying she didn't mention she was the one they'd offered the deal to and the lady had "lots of clients" so she didn't know. I know this is false because my sister told me the story right after, and confirmed again today, that the woman at Azar specifically told her that they "could not honor the deal because it was over" even though they told ME and HER that they would give her that price. She reminded them they offered her the deal and told them they should honor it, and the woman refused so my sister left.
The funny thing is that I would have referred her even if they hadn't offered such a low price. After saying it was "fine" when I said she had lost two customers, she then said she'd give her the deal now, but then wrote down $90 for one on a card. I said, that's not the same deal, can you at least do 2 for $180, and she said no. Very shady management.
That said, like I mentioned, the person doing the treatment was wonderful, and I'm sad I can't go back - but I don't do business with people like that.
