I bought a groupon for 3 IPL treatments. When I called to book, I spoke with Liza. She seemed to not want me to book my appointment. She was not friendly, in literally, ANY way. When trying to find a time, I asked if they applied numbing cream (as then I'd have to come 30 mins prior) She explained in a stern tone, THIS IS NOT THAT KIND OF IPL...THIS IS LED IPL. IT'S PART OF THE FACIAL. I did not realize that, but that's fine. We booked for the next day.
Then when I asked for her address, she said, where are you coming from? I told her and she paused and then said, Do you know where agoura hills is??? I said, basically. She then said, well, it is very far from you! I said, well, give me the address and I'll GPS it. She then said, its going to be a long drive. I said, how long, she said, well, at least....45 minutes! I said, that's fine. (Everything in LA is 30-45 mins). I asked for the address to GPS it. She then preceded to give me detailed instructions (to express how far it was?): You're going to have to take the 101 to the ___ and get off at the _____....I patently waited, then again asked for the address. GPS said 30 mins. She said, "Well, yeah, with no traffic!" I said, right, which will be the same time in 24 hours from now. She then said, OK, fine. See you then and hung up.
It was ....CHILLY.
Then i had kind of a crazy evening and morning with discovering that my health insurance company is having a computer glitch and 14,000 of us no longer had health insurance (unbeknownst to me!) until they could sort it out. I spent 6 hours on the phone with Blue Shield in 16 hours going from person to person as the company was in chaos. Ive never not had health insurance, in my life, for even 5 mins....so then I started thinking...maybe....should I not drive until this is sorted out??
I dont know...
So I texted the number on the groupon at 9pm, when I got off the phone with Blue Shield and their 3 people who could not fix it. It was an odd text to write, but I tried to be succinct but also wanted to explain why i was cancelling. I basically said something like - I wanted to let you know as soon as possible. Im so sorry, im feeling hesitant about freeway driving until my health ins can be sorted out etc...Can we reschedule?"
I then called in the morning and said in the VM," Im so so sorry, I was not able to get Blue shield to fix this computer issue this morning either, after 3 more hours on the phone, I apparently don't have health insurance, and I'm not feeling comfortable about freeway driving today..."
Liza then called back, clearly annoyed. "Look, I got a message about your health insurance, I have no idea why. Did you think this was some sort of medical procedure?? Like a medical facial??"
(What is a medical facial, by the way? I dont think that exists)
I explained (again) that I was feeling hesitant about driving with no health insurance as if I had an accident I'd be F-ed. I wanted to give her an explanation for why I wanted to move the appointment, last minute like this.
She then just said, "oh. so i could see you friday."
No, "ah, I see...ok so how about friday"
Hard to relay tone in a Yelp review but she showed Not the tiniest modicum of humanity. She sounded just purely annoyed.
I thought, um...Not sure this is the person I want doing a facial on me as it may not be a terribly relaxing experience?
I asked if she was the person who would be doing the facial? She just said, "yes"
I said I'd get back to her. She just said, fine. I hung up And canceled the groupon.
Ive been getting facials and IPLs for 30 years. I've never had someone be this rude on the phone or left a bad review for one of the spas. I've also never heard someone on the phone be this clear that she was not looking forward to giving me a facial. Maybe she hates groupon?? No idea.
Maybe in person, she thaws a bit. I'll never know.
I was looking forward to seeing old town Agoura Hills and getting a much needed facial - and to find a new spa as the one I had been going to closed. read more
