This review is long overdue, but I have to commend all the residents under Dr. Charles Whitehead,…read morewho took care of me when I had Covid in August. They were able to get me in for an appointment virtually 2x and an office appt. to check my lungs a week later.As a runner and Triathlete, I was concerned those were affected and the staff helped to ease my symptoms without inhalers or prescription medications. Their front office was considerate, kind, and helpful .I appreciated the medical advice that was given, and especially the fact that they had limited Saturday hours even though I was unable to make an appt , they still got me in. Highly recommend!

I'm not sure why there has been so many bad experiences for other people. I've been going here for…read moreseveral years now, I have one Dr I see regularly and have met a few others during sick visits. Every experience I have had has been great. They are quick to get you in and quick to see you. They've treated me accurately for years.

I've been searching for routine daily care for my mother and stumbled upon PamCare that is local in…read moremy area. Once I called to get a consultation, I was immediately put at ease because finding care is not an easy task. I set up a time for them to come in and meet my mother and was given great details of the day to day tasks. It's been three months now and I can't be more pleased and my mother has been more upbeat and happy with the caretaker that comes to care for her. I've also recently learned they also offer services such as pre and post natal or surgery care. I would definitely recommend them as your first choice for you or your loved one!

From the owner: PamCare is an award winning agency providing the best in class home care solutions. Our clients…read morelove us for our reliable, compassionate and responsive care provided to keep them well at home.

Lady at Front desk was nice which makes all the difference. The Nurse practitioner was thorough and…read moreknowledgeable. I will continue to seek care with Sweetwater!

I underwent an endometrial biopsy to assess my eligibility for an endometrial/uterine lining…read moreablation procedure to be performed by Dr. Crowe. Prior to the procedure, Nurse Practitioner (Alexis Edmunds) prescribed a medication to be inserted vaginally the night before and the morning of the biopsy to help dilate my cervix, making it easier for the biopsy catheter to pass through and access the uterine lining. On the day of the appointment, I was asked if the medication had caused cramping or bleeding. When I said it had not, I suspected the medication had not effectively dilated my cervix. Despite this, the staff assured me that everything would proceed as planned. For pain management, I was only advised to take a Tylenol before the appointment. During the procedure, Nurse Practitioner Alexis Edmunds and Nurse Practitioner Lora Setterlund were both present. It was clear that Alexis was inexperienced with this procedure, as Lora had to guide her through each step. Neither the Tylenol nor the cervical dilation medication provided any relief. The experience that followed was one of the most excruciatingly painful moments I have ever endured in a medical setting. The biopsy probe was forced through my insufficiently dilated cervix into my uterus, resulting in unbearable pain. Lora tried to instruct me to "relax" and "breathe," but I was overwhelmed with the pain, struggling not to cry or pass out. Despite my high pain tolerance, I was shocked by the intensity of the pain. When the probe was removed, they discovered they had not collected enough tissue for the sample, necessitating a second attempt. The second biopsy was equally agonizing, leaving me with severe cramping and feeling nauseated to the point of nearly vomiting. I had to remain lying on the examination table for several minutes, focusing on my breathing, before I could sit up and leave the office. Two days later, I checked the patient portal to view the pathology report. To my horror, the results indicated that no intact endometrial tissue had been collected, despite personally seeing chunks of my bodily tissue in the sample container after the procedure. The report stated that the sample consisted of only mucoid material and endocervical tissue and was insufficient for diagnostic evaluation. The fact that I endured such intense suffering for an inexperienced NP to practice on me, only to receive nondiagnostic results, was infuriating. I had paid out of pocket for this biopsy, taken time off work and gone through what felt like a torturous ordeal for absolutely no positive outcome. In addition to this, a part of my cervix has been removed unnecessarily and will have to wait for it to heal before moving forward with a different provider. This experience felt like a complete disregard for my body, my comfort and my concerns. No paracervical block was administered, no alternative cervical dilating medication was offered and no ultrasound device was used to make sure the biopsy catheter was in the correct location to take the endometrial sample. Also, after the first failed attempt, the more experienced NP should have stepped in to perform the second biopsy, instead of letting the first NP practice again. Above all else, basic clinical provider communication protocols were not followed, which could have prevented this entire unfortunate experience from occurring. In many medical specialties this type of conduct would be considered negligence. I will not undergo this process again and will not be pursuing the endometrial ablation with Sweetwater OBGYN.

I've had a disappointing experience with this practice. First, during one appointment, staff ended…read morethe conversation abruptly to move to the next patient without addressing my concerns -- unacceptable for a medical provider. Second, after 4-5 months as a patient, my sleep apnea (AHI) has not improved at all. Third, supply management has been frustrating: I was never given a schedule for reordering, and had to push just to get two mask cushions at a time. By comparison, a previous practice sent someone to my home, walked me through setup, provided months of supplies upfront, and gave me a clear reorder schedule. Don't choose this practice!

i have never experienced the service with a medical institution that i have received from Clifford…read moreat CSMA. He is responsive always and answers all the questions i have. i highly recommend CSMA primarily because of the follow up and expertise from Clifford. He makes using your devices doable !

My wife & I had our first visit to the Sugarland location this last week. What a great experience…read morewith Dr. Cater & her staff. They walked on water for us vs. HM that we were with the last 4 months. We were treated like people, not like a #. They listened to us, took care of our needs, great experience, TY great job "TOP SHELF" We highly recommend Village Medical to you vs. the larger medical organizations within the TX market. They are still passionate & personal about there care.

Overall, I am very disappointed with the level of care I received from this office. I found the…read morepatient care to be subpar, and my interactions with the individual handling check-in were rude and unprofessional. I had to schedule an appointment simply to explain why I needed a doctor's note and to discuss the symptoms I was experiencing. During the appointment, I was diagnosed with a sinus infection. However, I had clearly explained that my symptoms were more concerning than ordinary sinus congestion or allergies. I was experiencing significant symptoms, including coughing up blood and recurrent nosebleeds. My concern is that the seriousness of the symptoms I reported did not appear to receive the level of attention or follow-up that I believe was appropriate. When a patient reports coughing up blood, nosebleeds, and other significant respiratory symptoms, those concerns should be carefully evaluated rather than minimized. I subsequently sought care from a pulmonary specialist because my symptoms continued and I was concerned about my condition. My experience has left me disappointed not only with the medical care I received, but also with the way I was treated by office staff. The staff failed to interact with a patient and the only form of communication is through their application. I believe patients should be listened to, treated respectfully, and have their reported symptoms appropriately documented and evaluated. I am providing this feedback because I believe both the quality of patient care and the professionalism of the front-office staff need improvement.

Normally, my experiences at Sugar Lakes Family Practice have been positive. However, my last visit…read morewas not the case. Instead of visiting my regular primary care physician, I elected to see a nurse practitioner. This was a big mistake. The purpose of my visit was to receive a six month review of my current medications. My normal co-pay went from 5.00 to 76.00. I learned from my insurance company that my visit was coded as an emergency appointment. According to the treatment received, I had several diagnostic tests. This was not the case. In addition, the information submitted to my insurance company includes ruining a high fever, severe cough and headache. The information was submitted to misled the insurance company and jack up the co-pay. This was a blatant attempt to commit fraud.

If I could leave them 0 stars I would. It's very rare that you can actually see a Dr. You almost…read morealways have to settle for PA or NP. Most of them are OK, but Jennifer Faulker is the worst among them. She has failed to send highly important prescriptions to our pharmacy, been unreachable after hours when we called the answering service needing the meds, she took it upon herself to contact a psychiatrist who contacted my daughter trying to set up an appointment (we had no clue she was going to do that), and now after a week of trying, she has not replied to our pharmacy in over a week to refill my daughter's prescription that she is now OUT of, and this particular medication has severe side affects when stopped cold turkey. This behavior is negligent and unprofessional

Excellent Customer Service and Care from Dr. Shirl Felder and her Staff! Highly request her for any…read morefamilies who have Medicaid. (Although she does accept most plans and insurances but still call to check.) I went for pain in my hands and she educated me and answered any questions or concerns I had. I loved her so much, I switched my son over so she can be his PCP too! I love her office hours and ethat she's opened on Sundays too just in case of an emergency.

Great and efficient service every time! Our go to location for any of our medical needs! You won't…read morebe disappointed!

The experience went well until I noticed the weight on my child's discharge paperwork was…read morecompletely inaccurate. It was off by 25 pounds. This can be dangerous when providing medication with dosing based on height and weight. The medical assistant may need some definite re-training on taking vitals because she also said my daughter was 6'2 and that clearly was NOT correct. I also had to request a COVID test when given the symptoms of my child it should have been the standard of care.

This urgent place what can I say! , not much !pretty much not very good place to bring your sick…read morechild , waited almost 45 min to be seen with an appointment , almost an hour to been seen by the provider or NP , quality of care not so great , my child has been throwing up,coughing , while having the chills and having fever, the doctor was pretty nice after finally getting seen, one thing the wait is ridiculous.