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The Excelsior

4.6 (10 reviews)

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5 months ago

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13 years ago

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Review Highlights - The Excelsior

Lusi and Cyrus were very helpful and patient during the application process and answered the many questions I had for them.

Mentioned in 4 reviews

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Alexan NoHo West

Alexan NoHo West

(10 reviews)

North Hollywood

Almost a year living here and still would absolutely not recommend…read more Neighbors smoke. Management is aware and ignores it. Neighbors also air bnb their apartment so you will have random neighbors every few weeks. Ranging from young children stomping to people smoking pot that will wake you up in the middle of the night. Do with that info as you wish.

It is NOT worth it. Not worth your time, not worth your stress, not worth the effort. Don't live…read morehere, and you will find much better options easily. I am saving you lots of headache. You will not get your full deposit, you will not get a response from staff if you get billed for water and power after you move out no matter how much you follow up, and you will not enjoy your experience. Residents are not respectful and will leave piles of trash, bulky boxes (even though there is a sign explaining to take them downstairs), and trash too big for the trash chutes in the trash room. They do not check footage or enforce anything if people leave their trash on the ground (some are too lazy to put it inside the trash chutes). The smoking of cigarettes is a serious issue and they don't do anything about it. They don't check footage, follow up with anyone's concerns about it, or take responsibility - they just say to "be on the lookout and report it" if anyone smokes. It is an issue and the hallways and parking lots do smell of cigarette smoke. You will smell cigarette smoke early in the morning and late at night. The fire alarms go off very often, especially in the middle of the night. The "routine fire alarm maintenance" in which someone needs to enter your unit are suspiciously frequent, especially for how often the alarms go off. You will get woken up by the fire alarm. There are major security issues and they are not prioritizing safety. There are no locks on the upper floors for key fobs. If you take the stairs, the entry to the floors do not require key fobs on the upper levels. You can walk in through the main parking lot entrance and take any stairs up and access any floor without a key fob. The parking lot doors are broken and left open VERY frequently. Residents drive too fast in the garage, try to beat the gate, and frequently break it. It takes about 2 weeks to fix, and until then, it's left open. Literal cars have been stolen from this apartment complex. I've seen literal homeless people sleeping in the garage because of the broken gates (I don't personally care because in the morning I've seen this happen, it was very cold. However it still is a security flaw.) View the old reviews when Alexan NoHo West was under previous management and had a separate Yelp listing and you can see more details. All the good management and staff have already left or are planning on leaving. Now, current staff is flaky and will NOT follow up on your tickets, concerns, calls, or voicemails. You will be disappointed.

L + O Apartments - Roof top tenant event

L + O Apartments

(99 reviews)

North Hollywood

This has been one of the worst living experiences I've ever had…read more The neighborhood feels very unsafe. There are large numbers of homeless individuals around the block, and I've personally been chased multiple times. It's incredibly stressful just coming and going from your own home. Another major issue is the trash collection. The city trash truck consistently comes before 7 AM, and the noise is extremely loud--it will wake you up whether you want it or not. I brought this up to management, but their response was essentially that there's nothing they can do. So you're stuck dealing with it every single morning. On top of that, the building itself is poorly managed. From noisy neighbors throwing parties and screaming at 4 AM to other ongoing issues, management never takes meaningful action. Their response is always the same generic script: "We are working on the issue. If you're not happy, we can review lease termination options with you." In other words, either tolerate the problems or pay more money to leave. The neighbors above me are extremely loud and seem to start their activity late at night, often around 1 AM. The noise is so intense that it wakes me up with a racing heart. It's not occasional--it's every single night. I haven't been able to sleep in my own bedroom for the past year because of this. Instead, I'm paying $3,400 a month just to sleep on my sofa. That's completely unacceptable and far beyond anything anyone should have to tolerate. Between the unsafe surroundings, constant noise, and lack of accountability from management, living here has been extremely frustrating. This place has seriously impacted my quality of life, and I regret signing a lease here.

Today my husband and I were out trying to tour places in the area even though our move isn't until…read more2026. I didn't make appointments totally my fault but we were just trying to feel out the neighborhood. Most places turned us away as soon as I mentioned our move-in timeline but not L and O Apartments. And that's exactly why I'm taking the time to write this. They were the only building that welcomed me as a walk-in. As soon as I walked in I was greeted with smiles. The lobby smelled amazing and the entire vibe felt warm and inviting. They offered me coffee and had apples and bananas out which my son absolutely loved. Chelsea is the one who toured me and she was so kind so sweet and absolutely amazing. After seeing the rooftop, the gym and everything else I'm seriously considering this place. If there's one thing I noticed it's that they actually make you feel like a future resident not just a number based on when I needed to move in.

NOHO West - Bathroom

NOHO West

(51 reviews)

$$

North Hollywood

I've driven by this mall so many times on the freeway & I finally was able to go check it out…read more Good: plenty of parking, spacious walkways, clean, doggie potty area, big movie theater. Bad: mall is split up with streets running through it, parking is expensive, extremely limited number of stores to actually shop at, majority of stores are located across the Laurel Grove Drive which is quite a walk if you parked in the main lot in the middle of the complex. I only went to Daiso, Five Below, Starbucks because those were the only ones you can shop at in the main part of the mall which is unbelievably weird. It's like this mall had an identity crisis, couldn't figure out if it should be more of an entertainment center (movie theater, restaurants) or shopping center (Daiso, Five Below, Nordstrom Rack). Many vacancies, alot of random stores that you wouldn't go to unless you had or needed to like Spectrum, nail & beauty salons, orthodontist, chiropractor, Verizon, Carbon Health. The main part of the mall is Nordstrom Rack, Starbucks, Daiso, Five Below, LA Fitness. Gnomon (computer graphics, visual effects school) & Regal Cinemas take up the majority part of this section. There seems to be no thought to what a mall shopper would want or wish to go to when they arrive to the heart of a mall. On the "strip mall" area which is across the street and around the corner, there are Ulta, Trader Joe's, mostly cafes, quick bites like Jersey Mike's, Crumbl, It's Boba Time, MOD pizza. Again, only Ulta for someone looking to do mall shopping. Although this mall is modern, clean, great parking structure (expensive but lots of spaces), there's absolutely little to offer. Would I go back?? No way! This is an incredibly disappointing shopping center & if you're hoping to do some retail therapy, go to Sherman Oaks Galleria or Westfield Fashion Square.

This has developed so much since I was here in 2021 and I like the new additions like Nordstrom…read moreRack and LA Fitness. They have a few elevated fast food-ish places like a Mediterranean place owned by Umami. We scored a free parking spot outside the garage so no validation was needed.

Emerson Valley Village Apartments

Emerson Valley Village Apartments

(81 reviews)

Valley Village

We moved here almost 2 years ago, and we really like this building even though there are a few…read morethings that could use more attention, such as increased security in the garages (I found my car with the door handle broken, as if someone had tried to break into it and there are no cameras to verify what happened). In the meantime I would like to thank the entire building maintenance team, especially Sandra! She is absolutely amazing. She is professional, reliable, and always goes above and beyond to make sure everything is handled quickly and efficiently. Her attention to detail and positive attitude truly make a difference in our building. It's clear that she genuinely cares about her work and the people she helps. Any time we've needed assistance, she's been responsive, friendly, and thorough. Sandra is a huge asset to the team, and we're so grateful for everything she does!

The Emerson Valley Village team is exceptional! I want to give a shout out to the property manager…read morePatty for always answering my questions and finding solutions! Recently we booked the clubhouse for a Highschool get together for my son and she helped us every step of the way! The clubhouse is a beautiful place to relax and enjoy family and friends socially. Perfect to rent for events also! We enjoy living here and the staff and maintenance are exceptional! Rolando always goes above and beyond to take care of any issue promptly! Sandra is the most caring person and always takes the time to say hello and make you feel welcome! She is extremely conscientious about her work and takes great pride in all she does to ensure the building and surrounding areas are immaculate and clean. i have known her for over 10 years and I recommend her for assistant property manager as she Is extremely helpful and aware of all that is going on in the connecting buildings at Emerson Valley Village and as a result we all feel grateful to her! Thank you again to all the Emerson Valley Village managers and staff for making Emerson Valley Village feel like home!

The Excelsior - apartments - Updated May 2026

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