Injections after my car accident, and the confirmation of my MRI of my spine…read more Today is actually my second and final time coming here. The staff is very friendly and professional. They have lockers for your valuables, and make sure you're comfortable. -1 miss the notations of my requested meds prior to my injections. The max is 10 mg.

If I could give this place zero stars I would…read more I called to schedule an Esophagram and was hoping to schedule it at the Katy location which is 10 mins away. They advised me the West Loop location was the only location that does the procedure. I scheduled it for 9am on a Tuesday. I did all my checkin online paperwork and appointment was confirmed. After an hour drive in traffic to this location when I walk in the office they are calling me. The front desk lady tells me that my appt is cancelled because the technician who does the procedure only does it on certain days and this day he was not there so that's why they were calling to cancel my appt. She says the Manager knew since the day before but they call 30 mins before my appt to tell me!!! I will never use this place or recommend to anyone!

Went for CT scans (w & w/out contrast)…read more Pros: - Short wait time - Minimal paper work to fill out - Was told cost upfront so I was mentally prepared - Amazingly supportive and compassionate staff Cons - There was a complication with the contrast which I guess is really rare so there was lots of pain and swelling in my arm.* *My complication wasn't due to the staff and they were incredibly responsive when I started showing negative signs. I hate needles so the whole thing was traumatic for me but the staff made me SO comfortable and really took great care of me. Pain went away shortly thereafter and all the swelling was gone within 24 hours.

42 minutes on the phone to schedule. Heavy accent. Difficulty in understanding Lied to me about the…read morecircumstances of who I was speaking with - shocking . The facilities were third world disgusting. Completely awful and I'd advise avoidance like an STD.

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

I went for a mammogram and sonogram. The ladies were very professional and kind. They asked my…read morehistory and family history. I did have a positive test once and had a biopsy for it, but everything came out fine. The doctor spoke to me in the end. I had never been to the Katy location before. It was really nice, just like the staff. Ten stars.

This group of people were spectaccular down from the front desk to the two techninicans that I…read moreused. I was afraid of the tunnel and they took their time to reassure me so that I could complete this important test. Thank you team Isamar and Noe. You are the best! I'll be back!

I agree with One of the other ratings that said if you could write zero I would... This particular…read morefacility when they changed hands years ago went downhill. I had been going to the center probably when we moved to the area somewhere in the early 80s. I could not speak highly enough about the place however I guess it was probably about a year or so ago I found out that over the course of a few years my primary physician was never given any of my x-rays or results from my MRIs and when I drove there to go get them myself to then drive back to the physicians office so that I can get another MRI to show that I did have issues there was no remorse there wasn't even any apology there wasn't even a made up excuse ... It was almost as if I was being treated as business as usual and if I wasn't one of those people who are persistent, I may not have had the care that I had to get to get another MRI which then I just went to Stat imaging in Deptford and I had excellent care which is where I'm going to go from this point on. I was finally reminded to put a review out there when I tried to call for the last hour to the main headquarters so I can put a formal complaint into their corporate office they didn't know the number and left me on hold so long that I decided to just put this review out there. And honestly, what even reminded me of it is when Someone told me about their experience and the stupidity of a staff member to actually say when you tell them it may be under a maiden name and they are too stupid and actually say is it under the same first name? That speaks volumes absolutely volumes and no I did not proof this for accuracy as I'm speaking into the phone

The Billing department is very rude. The one specific lady who answers the phone does not respond…read moreto the clients politely instead disrespects and acts as if you are asking something really odd. I had called them a week ago inquiring about my refund and I was told to call back after a week and now when I did, this is how I was treated. I was charged a wrong copay and all i wanted to know was when I will receive the refund because my insurance had already paid them but instead she responded that she does not know and it could take years because there are only 2 ladies in billing department and so many locations. Interestingly, once I inquired further that you must know something or is there someone who would be able to answer me, she responds back with more rude responses when I told her that my insurance company will contact to clear any confusion, she responded with WOW!!! I told her you are being very rude when I am polite and she futher disrespects. Becareful, when you pay them, billing department is not going to help you. You will have to reach out to your insurance and complain. UPDATE: Someone called me back from the facility and already apologized which I greatly appreciate.

People at this place are not only incompetent, but also thieves…read more Avoid paying any money in advance or check with your insurance what charges to expect. They charge you in advance, but if insurance covers the cost, they do not credit you money back. If you call them and ask about, they jut put you on hold for hours, or never return your call.

I visited North Houston Imaging Center on North Loop West on August 18th for a brain MRI and had a…read moregreat experience. The personnel were excellent - especially Yuri at the front desk, who was bilingual, professional, and very helpful. The facility is a little older but very clean, organized, and well-maintained. The machines are updated, and they give clear instructions, which made the process smooth. Parking was easy with plenty of space available. I appreciate that it's a smaller imaging center - it avoids the typical large-center bureaucracy and feels more personal and one-on-one with staff. As a self-pay patient, I also value that they worked with me financially, which is rare and greatly appreciated. Overall, I highly recommend this facility and plan to have my imaging procedures done here moving forward.

I am only giving it one star because I can't give zero stars. November, 2023, had a nerve block…read morewith Joon Lee. I'm a 6', 240 lb. male. They didn't secure me to the table. He hit the nerve in my spine and the pain was so excruciating that I passed out and fell off the table. Tore both meniscus in my knee, had surgery, physical therapy but I was left with a permanent limp and constant pain. Lee claimed it never happened and I had no proof my injury happened there.

Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

HMR , Can't speak to Highly about this please.folks reading…read morethis please try not to use this place ,so bad services in person and on the phone .all i can say they Management need some serious help.my Insurance called in with a approval code july 30th and today is Aug 5th they still have not called to to set up a MRI ,i been calling they office all day please my insurance carrier as well no answer i guess they are all sleeping at the front desk or in the back office ,i was at the Cypress location in person last month and the thing i see with my own eyes i was shocked very poor services .most of the front desk worker are in the back of the office chatting .caring they own personal meeting .so sad i hope you upper management that sitting in the corporate office please look into all your store .rule #1 have some please answer the phone.because you have patient waiting .to set up appointment.if you guys don't want to do Business please shut all your location please .or do a house clean you have folks out there who really wants to work .but you have these lazy staff holding the seat and just collecting a paycheck they are stealing form you .change the crew from your cypress office for sure

Avoid going there for MRI, CT Scan, and other services. The people who work there are…read moreunprofessional especially the office manager Rubi. I gave my fax number to Sandra after I did my MRI so she can fax me my results next day, and she made me sign the HIPPA form before leaving. I waited until next day, but didn't receive anything so I called Rubi who claimed to be the office manager, and she informed me that Sandra gave me the wrong information and she cannot fax me my results. This is a total nonsense and nonprofessional treatment by the employees. Rubi is not doing her job right by training her employees. I will never recommend their services to anyone. I am in the healthcare industry and I know for sure results can be faxed, but cannot be email or mailed. They just wanted a give me a hard time.

many thanks for the services i received, the ultra sound department…read moredid a really good job, Sabina was very professional and has a great spirit while working with me thank you and keep up the good work Ken m.

This was, without a doubt, the best care I have ever received in an ER…read more From the moment I walked in, the front desk staff made me feel welcome. The receptionist greeted me warmly and immediately set a positive tone for my visit. The doctor was not only pleasant but incredibly thorough. He took the time to listen and made sure all of my concerns were addressed. I felt HEARD and truly felt like my care mattered. Unlike many ER experiences, the doctor didn't just see me once and disappear. He returned several times throughout my visit to discuss results, answer questions, and make sure I understood everything. He made sure I had an after care plan and explained that all as well. Nurse Pam was absolutely amazing. She is caring, gentle, knowledgeable, and exceptional at what she does. She took the time to explain everything clearly and made sure I understood what I needed to know before leaving and she was pleasant to talk to. Jackie, the CT technologist, was also wonderful. She was kind, warm, professional, and made me feel comfortable throughout the entire process. She explained everything before we started so there were no surprises. She was also very pleasant to talk to. I would also like to recognize the young lady who was shadowing. She was kind, professional, and attentive throughout my visit. She asked important questions about my medical history, drug allergies and did a wonderful job making sure I was comfortable. Her compassion and professionalism were evident, and she has a bright future ahead of her in healthcare. Before I was discharged, the staff made sure I had all of my results, understood my next steps, and had every opportunity to ask questions. I never felt like I was being rushed out of the door. The facility itself was clean, organized, and well-maintained. Most importantly, every person I encountered treated me with kindness and compassion. I am truly grateful for the outstanding care I received. This facility is staffed by genuinely great people who CLEARLY care about their patients. Thank you all for making a stressful experience feel so much easier.

I have been there 3 times in the last couple years. Every time has been great. It's not packed and…read morethey are fully attentive. Definitely recommend. They also take pediatrics.