So I have lived here for two years, and what I've come to realize is this place isn't made to last . My carpets weren't replaced when I move in nor was the furniture . Don't get me wrong I really like the maintenance guys they always help me and I've gotten to know most of them on a personal level . The office on the other hand could use some work . When I moved in I was really excited but out of two years living in the Same apartment this is what ive dealt with : the ac has broken on average 1 time every month , I've gotten my car towed 3 times because the visitor to resident ratio isn't right I've had to park my friends cars at walmart ad drive them to my place because there isn't ever any visitor parking, my breaker for my room has shorted many of times making me late for work,shorting my alarm clock, killing the fish in my fish tank .(mind you a fish tank is a very expensive hobby) , the carpet is coming up in all corners , I have mold in my closet , the blinds don't match , my closet door has fallen on me 4 times and busted the mirror in it , my kitchen/laundry door has fallen on top of me and has actually caused an injury or knocked glass out of my hand. I broke a sentimental vase because the door fell on top of me and smashed it out of my hand and no matter how many times it "gets fixed" it continually falls on me . I have finally gotten to the point I took my closet doors off and my laundry doors off because I'm sick of being afraid to walk past my closet or walk past my kitchen . This apartment was nt made to last and honestly I think the company does that so thy can charge you out the ass for repairs that aren't even done with quality material. It isn't even the maintenance's fault they do what they can with what they have . Instead of taking the short
Cut the company should provide quality materials for them to work with .due to the electrical work on the apartment I'm afraid I may have lost two 42 inch flat screen TVs, my play station 4 , my 20 gallon fish tank with light sensitive components. Short circuited my alarm ect . They over-charge you for everything . The only thing that kept me was the fact te maintenance people are always there to help me no matter what and have always been here quickly whenever anything is wrong , now the office ... That's another story . They only have the mentality of making money. Instead they should be trying to keep the residents they have happy. I pay my rent on time every month but here is where another problem comes In . Whenever I call and ask what the total is so I can write a check they always tell me the wrong number . Once they threatened to take me to collections for 11 cents .... Just let that sink in . Enclave .... You used to be luxury living... And it turned into a shit hole ... What did you guys do ? Did I mention I have asked for a lakeside apartment for two years and yet they give it to new residents before me ? I honestly found that very rude and belittling as if my business means nothing to them. Mind you the only reason I'm staying is because I don't have the means too move Somewhere else and also the fact that all apartment complexes are owned by collier company meaning all complexes have these horrid problems ... The sad thing is all these problems could be solved with quality
Carpet, air conditioning units, wiring , doors, screws , bolts , ect . What I've come to learn is the company doesn't care about the residents that have had extended stays they only care about their money . Also I'm looking to move to a new building they told me my move out date was august 10 and my move in date was august 10th ???? Confusing right ? They told me I would have 24 hours to change apartments .., that means I won't have time to schedule a maid to come clean everything properly so I don't get charged ... It's just rude how they treat their residents they do not value customers that pay on time and take care of their apartment . I also found out that they gave a price cut to another resident that is living here because she didn't get along with her roommate ... It would be nice seeing as I haven't complained about having the Same roommate for two years if they would give me a price break instead of raising my rent 30 dollars eery year . The enclave really should get their priorities straightened out . As a long time resident I am hurt by the fact new residents have more value than stable long-term residents . read more