1. The Elite Daycare

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West Islip, NY

The Elite Daycare

3.0 (2 reviews)
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Multiple children care

Single child care

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2 months ago

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SuperKids Christian

SuperKids Christian

(3 reviews)

Superkids Christian Daycare/Preschool How do you put into words and say thank you to the place that…read morehas been a constant in your life since 2020 when your first child was born. Dropping off your infant and knowing that they are at a place that loves them and takes care of them makes your days a little easier. SuperKids quickly became our safe space and our extended family. They helped shape my children into who they are today and there will never be enough words to say thank you!

I would not recommend this daycare based on my experience with the center director, Nancy…read more My children were about to start at this center, and from the very beginning, Nancy was incredibly cold, hostile, and unnecessarily rude to me. What bothered me most was how little warmth she showed toward my children. She barely acknowledged them and acted as though we were an inconvenience rather than a family considering enrolling our kids. Originally, Nancy told me she could take my son immediately. Based on that information, I cancelled our other daycare arrangement that same day. She then told me that she could no longer take him right away. I completely understand that circumstances can change; what I don't understand is the complete lack of apology or accountability. When I expressed that I was frustrated (which I think is completely reasonable given that I had cancelled our other childcare based on what I had been told), she somehow turned it around on me and continued treating me with hostility. I actually apologized for getting frustrated because I wanted to move past it and have a good relationship with the person who would be responsible for my children. Instead of accepting the apology and moving forward, Nancy continued to be cold and condescending. Then she left me an URGENT voicemail telling me to return my son's paperwork ASAP because he was supposed to start the following week. She specifically told me to come "Friday after 10am. The sooner the better. I need those documents for him to start." So I did exactly what I was told. I went Friday around noon and called ahead, only to be told Nancy wasn't there and apparently nobody else in the ENTIRE building could accept paperwork. Not an assistant director. Not a staff member. Not even a teacher who could simply take the documents and give them to her. I was told she had left early to go home. Again, things happen. People leave early. Plans change. But a normal, professional response would have been, "I'm so sorry, I told you to come in and then I left without communicating that to you." Instead, the next day Nancy looked at me, grimaced, and said in an incredibly sassy tone, "I heard you were very mad." I wasn't yelling at anyone. I wasn't disrespectful. I simply said, "Oh, I was told to come." Apparently, even expecting someone to take responsibility for the instructions THEY gave you is too much to ask. The entire experience left me feeling like Nancy was doing me some enormous favor by allowing my children to attend her daycare. I have never dealt with a childcare director who made a parent feel so unwelcome. We loved our previous daycare before moving. Anytime I had an issue or frustration, the director listened, tried to troubleshoot, and genuinely cared about making things right. That is what I expect from someone in charge of a childcare center. I would not feel comfortable leaving my children in the care of someone who treated their mother this way, and I ultimately decided that this was not a place I wanted my children attending. Nancy, you weren't doing me a favor. You were running a business. and you lost a family that was prepared to spend roughly $40,000 a year with your center. There are plenty of childcare options. I would choose one where the director actually seems happy to have my children there.

The Elite Daycare - childcare - Updated October 2026

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