My rating is a pretty clear statement about my family's experience using this facility. The two star rating is because "Ms. D" and "Ms. Stacey" showed genuine care for our son while he was enrolled. Our experience started in early August 2019 when my Wife returned to work after maternity. We scouted a few day care facilities prior to landing with KinderCare and though they were the most expensive of the ones we researched, we went with them because of their stellar reviews, personal recommendation, and proximity to our place of work. Our (then) four month old son started his first week with three incident reports, all in his first three days at KinderCare. All of the incident reports entailed wounds to his face; two self inflicted and one by another child. As concerned parents, we addressed this with the facility director and assistant director immediately. We were assured that we would be contacted asap should our son be hurt again while under their supervision. Though they made good (for the most part) on this assurance, the incident reports continued to flow. In addition to the numerous incident reports, the daily reports they sent to us were inaccurate and lacked detail most of the time. More recently, when I picked-up my son from KinderCare, I noticed a series of scratches around his right eye. I immediately called my wife and she said that she did not receive a call regarding an incident from the day. When she went to follow-up, she was informed (by Ms. Pat) that he had those scratches when she dropped him off in the morning. In addition it was explained (by Ms. Pat) that the staff is "unable to give him the attention he wants when they are with another kid, so we leave him in the crib crying and he flails his arms." In other words, you choose dereliction of duty. If you have read the review to here, I think you can digress that we are attentive parents. As we began to scout other options for daycare, our anxiety increased every day we dropped him off. For two working parents, it is not easy leaving your child in the care of folks you barely know; it is even more frustrating knowing that you are paying for subpar care. His last day at KinderCare (in early October) entailed another sloppy daily report, consisting of mostly vague/incomplete details. The facility wasn't sure if they forgot to feed him (for six hours) or if they gave him another child's formula? To this day it remains a question mark and a scar on two new parents and their five month old son. We are just happy that he is not there anymore. read more