I've been going to the edit for several years now, starting at the St Clair salon then following them to Mawson Lakes once St Clair closed down. Over the past 12 months the service has gone downhill but I figured I've been going there for so long that I would give them the benefit of the doubt. I had booked an appointment online weeks in advance. I received an email as per usual requesting that I confirm the appointment a day before. I responded yes to confirm. The following day I received an email stating that I had until 10.30am that morning to respond and the email threatened to cancel my appointment. I contacted the edit with a screenshot of the confirmation that I had sent the day before. I received no apology even though it was their mistake. Poor customer service for that. Then I arrive at the salon for my hair cut. I had long hair that was almost half way down my back and I asked to have several inches cut off. I showed her the photo of the basic style that I wanted but requested for my hair to be an inch or two longer than the photo. Hairdresser started cutting the back without even double checking the length so now my hair is the same length as the photo which is not what I asked for. I found the whole appointment to be very impersonal - there was very little small talk which seems rude seeing as it was only a couple of days after Christmas which is the perfect opportunity to have plenty of things to chat about. I also stated that I had been putting off having my long hair cut off as I was anxious and nervous because it would be such a big change and I received no words reassurance to ease my nerves so I felt stupid for saying anything. The cut was done dry and took under 10 minutes, it felt so rushed I for such a big change of style. When I got home I realised how uneven it was and there was a massive chunk at the front that had been missed. I had to get my husband to try to trim it to get it slightly more even but it still didn't look good. I contacted the manager via email and she did offer to call me regarding the issue but I advised to not bother because I wouldn't be stepping foot in to the salon again, I definitely don't trust them to fix it when it was them who had stuffed it up in the first place. There was no offer for a refund. I went to a different hairdresser the following day and had it cut properly so now I'm out of pocket for TWO hair cuts when it's not my fault. Overall I'm so bitterly disappointed, I get that people sometimes have off days but when I am a client that's spending my money to change my appearance then the hairdresser needs to put in the effort. People do get anxious about having their hair cut and that needs to be taken in to consideration. You've now lost me as a customer for good. read more

The Edit - Hair Salons Near Me - Mawson Lakes, SA

A few months ago, I began searching for a new hairdresser and after a quick Google search, up came Fresh Hair and Body. Located near the heart of Mawson Lakes and not far from Main Street, it's easy to get to with plenty of on street parking. Upon walking in, I'm always greeted with a smile and offered a tea or coffee. All of the girls in the salon go out of their way to ensure that you're comfortable. Most importantly, the stylists ask what you want done with your hair - they don't just go cutting away. I'm definitely a fan and highly recommend Fresh Hair! read more

Even after the negative comments on social media from former employees lately and the media posts in the local news about the salon and the owner... I wish I just found a NEW hairdresser when I read the posts but I wanted to give them a chance because I never had a bad experience. However I had a pretty shitty experience when I attend the salon recently and i left the salon pretty upset by the whole experience. I received an email advising if I book in October I can get 50% off my hair service.. which was the ONLY reason I booked! The hairdresser who was doing my hair made me feel so uncomfortable, she was very cold and I felt as a inconvenience to her. I went to pay they advised me because I have two profiles that the discount doesn't apply to me because the code was sent to my other profile. I was left to pay full price and left the salon feeling pretty frustrated and upset by the WHOLE experience. I feel as a customer I was mislead by the company's promotion which was explain nicely to customer care and I should get a refund of 50% of the service as it was a system error and no T&Cs were stated on the website or email. Anyone would feel that understandable and reasonable request due to the system error. They offered me 50% off my NEXT service which... not sure why I said I felt uncomfortable, wasn't happy with the service and I don't want to return to spend more money. I explained to customer care I wouldn't feel comfortable returning after my experience and writing a complaint which I explained nicely. Customer care response was just rude and pushed me aside being like take it or leave it. read more

The More I think about my experience the more it makes me mad. I walked in and greeted politely and to take a seat. Usually in a salon they ask you about your hair, I was asked where my hair was parted and what I wanted done. I didn't even get the hairdressers name. I showed her a photo and was told that I might have to wait awhile to get the colour I want. That's fine understandable because my hair was orange. She straight away got the colour ready and started doing foils. There was no conversation, apart from "where do you work" and the little conversation I made. I got asked for tea or coffee and given magazines half way through my bleaching.... I just sat there in a silent salon trying to make conversation. They left me sitting there with the bleach on. Not once did they ask how I am of if I'm doing okay. I understand they don't have to stand or sit there talking to me while the bleach works, but "how are you" while waiting half hour would have been nice but still nothing. I was then moved to the sink. That was fine until she started pulling out the foils. My hair had never been pulled that hard. It hurt. After one of the quickest washes I have ever had she put the toner in while I was still in the sink. EVERY salon I have gone to had taken me back to the chair and put toner in. I don't want to still be in that sink, it hurts your neck, it's uncomfortab, the fumes of the toner were hurting my eyes and you just either stare at the roof or nap. She left me there, came back when she was she was ready still no "how are you doing?". She brought me back to the chair after washing the toner out meanwhile still no conversation still silent. Did the quickest most ruffest blow dry ever. If she knew anything about my hair she wouldn't have done a quick blow dry with a round course brush. She would have used a paddle brush because of how frizzy my hair is. I also have a question, what salon or hairdresser let's you leave with dye still on your face? You're meant to build a friendship with your clients so they will return. I feel like I was rushed in and out, I feel like they did a rush job and didn't care, I feel like they just wanted money and for me to leave as soon as possible. One day later I have woken up hardly being able to move my neck and in tears. I was left in the sink for far too long that it had caused bruising and pain up my neck. read more