I was help by a young man named Kylee Kingsley. He was able to provide me with a great savings on…read moremy home and my car insurance, almost $800 a year in savings! Highly recommend!

From the owner: Insurance Agency - Personal and Commercialread more

Friendly service. She's able to compare prices at multiple companies to get the best product and…read morerates.

I called a few places to get an insurance quote, was sent to Voicemail, and never actually spoke to…read moreanyone except receptionists who forwarded my calls. I left detailed messages for insurance agents with multiple options in how to respond to my inquiry, including my immediate need for insurance, but no one returned my calls, so four days later I contacted this office. I was incredibly surprised totally thrilled at the speed in which their service representative, Jalah, responded to my inquiry! Not only was she fast, she was immediately able to provide me with a LOT of helpful information during our conversation to educate me about my options, but also get additional information for me, including costs, PROMPTLY. As a result, I'm became very well-informed and happy with the available options and cost, and so I purchased insurance from them with Jalah's expert service. Jalah was friendly, responsive to my needs, informative, professional, and most of all, patient with my seemingly never-ending questions and requests for explanations. Given my experience with her I highly recommend this office and insurance provider for their services. Jalah was fabulous and the insurance coverage I purchased is exactly what I needed AND at a very fair price! Kudos to Jalah's customer service and the perfect policy for me! It was a TOTAL PLEASURE to do business with such a highly competent person. Go there. They care. You'll be glad you did!

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

I have received multiple mailings with no address, despite phone calls to Allstate requesting them…read moreto remove my name from any and all letters or advertisements from Allstate. Allstate had the chance to lower my premiums when I WAS a policy holder, but I found insurance elsewhere at a MUCH lower rate that Allstate would not, or could not match. The only good these mailings do is making sure my shredder works!

Brian always comes to the table very prepared with money-saving options, no-pressure options, and…read morethe items that fit my personal needs. No hard sell, just honest open dialogue.

I went in yesterday for an appointment to discuss plane tickets, hotels, and attractions for an…read moreupcoming trip. I scheduled my appointment with Carly, but she was busy when I arrived, so a woman who said she was her manager took me instead. This manager was one of the most unpleasant people I have ever dealt with in customer service. She was rude, dismissive, patronizing, and the whole interaction felt more like a confrontation rather than getting travel advice. She talked down to me the entire time, looking at me like I was stupid anytime I answered her questions. Carly was wonderful, exactly what you'd expect; she was kind and very helpful. But her manager had an abhorrent attitude and should not be working customer service in my opinion. As a manager, you are the face of your location, you set the tone for your environment. Whoever this woman was, was not that. Her position should certainly be reevaluated and she should be retrained at the least. Props to Carly for being great.

Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for…read moreme is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.

I've been fortunate enough to have worked with Dan Purcell and the Hatfield Insurance Company for…read moreover 40 years now. They are the best quality of people and insurance industry professionals. I have shopped other insurance carriers, and none compares with the rates and level of service that I've received from the Hatfield & Echo Insurance Agency. I have recommended them to several members of my family and friends over the years and all more than grateful.

Worst insurance company I've ever dealt with. They insured me from Oct 23-May 24. Did not cancel my…read moreprevious policy so I was paying double. Could not keep info straight. Yelled at me, blaming me for insurance cancellation. When I recently wrote a review of them, they denied ever being my insurance company and asked that I remove my review. The man is loosing his marbles. Don't know how they stay in business.

Taunya was Very nice and helpful. Very fast response times and very knowledgeable. Thank you for…read moreall you do.

If you need service and insurance that actually covers you, then this is the place to go to. Not…read moreall state farm agents are the same, service like Taunya's is top notch. How this helps!

Tracy and the team were very professional and helpful. the whole process is streamlined and they…read moreoffer great coverage at a great cost. looking forward to working with this team for a long time.

The staff was very honest, helpful and knowledgeable. They were not pushy, but very attentive to…read morewhat I was looking for in insurance coverage. Working with Tracy and Michael made me feel like I was not getting tricked into something I didn't need. Only wish State Farm would quit using those guys from the KC Chiefs for their commercials.