I would like to start by saying The Nest is a beautiful venue, which is why my family decided to have a graduation celebration at the location. Originally, the celebration we planned was supposed to take place in August 2019, but it had to be moved to April 25, 2020. There was no major issue with doing so, but there was a delay with communication with the Nest's staff. As graduations have been delayed/cancelled for the spring classes and social distancing has been enforced, the graduate decided to cancel the party altogether as many of the guests had to travel from out of the area to attend the event. On April 1st, we notified the facility to inform them that we would like to cancel the party due to the pandemic and that we would like a refund for the deposit. We did not receive a response until May 1st, a month later and nearly a week after the event was supposed to take place, that we would not be able to receive a full refund for the deposit. The representative mentioned that the fine print states that you cannot receive a refund, but the contract does not state refunds for deposits cannot be issued. She offered to postpone the event again, but the graduate has moved to another state so this isn't an option. After mentioning this to the representative, she mentioned sending half of the money to cashapp. Again, the facility is nice, but in order to deliver top notch service it would have been wonderful to have a more attentive planner and to conduct a business with a venue that abides by the contract. read more