This review reflects my firsthand, fully documented experience with KSDT…read more
I enrolled my pet here for playcare and socialization back in August 2023, when he was a puppy, through November 2025 (he is now 2). These were the exact services I paid for, and from day one I made it clear that the entire purpose of bringing him here was for him to socialize with other dogs, not sit alone at home while I worked.
I have spent thousands of dollars at this facility since 2023 on training and care. Not once was I told of any behavioral concern during that time -- unless I brought something up myself from home. Never once did they raise an issue based on his behavior in their facility.
I recently learned that my pet has been spending roughly 90% of his day crated, interacting only with staff and no other dogs, and this was done without my knowledge or consent. There was no explanation, no disclosure, and no communication whatsoever. When I questioned this, staff refused to answer the actual question and instead said KSDT was "no longer the right fit." They then insisted I had been "told," which is directly contradicted by my written communications.
Tell me why anyone would pay for playcare if their dog is going to be crated all day -- when he could be at home on the couch, with water, space, toys, and comfort for free.
For three months, I attempted to schedule training and was passed between staff repeatedly. There was no functioning scheduling process, no clarity, and no accountability.
When I asked the most basic question:
"What exactly does my pet do while in your care?"
I received no real answer. Only runaround, deflection, and attempts to place blame onto me rather than simply telling me what their paid service consisted of. As a paying client, this level of evasiveness was alarming and suggested something was being avoided.
When I sought transparency, I was refused access to my pet's records, refused training notes and invoices I paid for, and the owner's email was withheld until I stated I would escalate the matter further. Only then was it provided.
Shortly after raising these concerns, my entire client account was deleted, instantly removing all access to my pet's history, notes, and prior information. The timing speaks for itself.
After I was no longer a client, the General Manager - who had my number solely for business purposes, used my personal phone number to send unsolicited, hostile, mocking, and retaliatory messages about my private email to the owner. One of her direct quotes was:
"I cared for your dog all weekend while you obviously had better things to do than be with him."
Sending a message like this to someone who is no longer a client is egregious, blatantly unprofessional, and far outside any acceptable standard of business conduct. I paid for boarding services, and she voluntarily took my pet home. If performing standard duties is viewed as a burden or a reason to shame clients, then this is not the appropriate field of work.
Considering I was later informed my pet spent most of his time crated, I am left with serious concerns about what "caring for him all weekend" actually meant.
****Pet owners: be cautious about who you entrust with your dog. If you take a trip or use their boarding services, be prepared for it to be weaponized against you later.****
When I reviewed public Google reviews, I found multiple reports describing similar concerns, including pets being kept crated for extended periods without owners being informed. My experience aligns closely with those publicly posted complaints.
I am sharing so pet owners know what they are risking. My trust was taken advantage of, my concerns ignored and my pet's care mishandled. NO ONE should discover that when it is already to late.
