EXTREMELY UNPROFESSIONAL, DISRESPECTFUL, AND DISAPPOINTING…read more
I am absolutely appalled by the treatment I received at Seafood Pot 2. The owner/manager is one of the most unprofessional individuals I've ever encountered, and the way she speaks to and treats customers--especially Black customers, who make up the majority of her business--is unacceptable.
I placed an order for myself and my 2-year-old baby. When I arrived to pick up my food, I politely mentioned to the cashier that I forgot to confirm that the corn was fresh because the last few times I came, it tasted old and reheated. The cashier took the corn to the manager to check, and instead of addressing the concern like a professional, the manager became angry simply because I asked a question.
The cashier came back without my food and said the manager wanted to refund my order because she was "upset" that I questioned the corn. I asked for the food as is since it was already paid for and intended for a toddler, and the manager flat-out refused. She wouldn't speak to me, wouldn't explain anything, and hid in the back while instructing the cashier to refund my money.
This behavior was rude, hostile, and completely unnecessary.
After this experience, I looked through other reviews and found multiple customers reporting old food, overcooked items, and rude interactions with the same manager. Instead of taking accountability, she argues with customers publicly, even going so far as to post the last four digits of people's card numbers in her responses--which is wildly unprofessional and raises major privacy concerns. She also accuses customers of using EBT or eating all their food before complaining. That was not my situation at all, but clearly this is a pattern with how she handles legitimate concerns.
This is now the second Asian-owned business in the Fairburn Road / Hospital Drive area where I've experienced complete disregard and lack of respect toward Black customers. It is insulting that a manager would treat paying customers this way over a simple question--no conversation, no solution, just hostility and refusal to provide the food I already paid for.
It is clear she does not value the Black dollar, customer loyalty, or basic professionalism.
I will never return, and I hope others take these experiences seriously. Respect your customers or lose them.
