Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

A very positive experience - everyone was friendly and efficient. The doc explained everything…read moreabout the procedure and it was painless. I almost fell asleep in the chair.

Unfortunately my daughter is having some trouble with a tooth and her pediatric dentist referred us…read moreto Dr. Kutuza for evaluation and for possible dental work. The staff was very friendly, they got us in the office very quickly, and Dr. Kutuza himself was super nice. His manner and treatment of my 7 year old was better than any pediatric dentist or pediatrician I've ever seen! She really liked him as he was incredibly friendly, explained everything he was doing, and actually made her feel like she was part of her dental care plan. Dr. Kutuza ended up recommending a different route of treatment that he didn't perform but that would be better for my daughter in the long run which I was very impressed with. If we had need of an endodontist again I would absolutely make the drive to his office.

Absolutely fantastic Dr and staff! Amy and the girls at the front desk are always so helpful…read more Would highly recommend. I have visited them on several occasions for issues and they have always been very accommodating and so patient. They are the best there is in Mooresville!

Absolutely great work. I came in for a root canal. He fixed my problem. Performed the roof now I…read morefelt nothing. Extremely professional extremely fast. I was in and out before I knew it. I felt no pain the night before I was an excruciating pain. He truly is a miracle worker.

I've been a patient of Dr. Kevin's and his team for years! I honestly can't say enough good things…read moreabout this practice . From the moment you walk in, you're greeted warmly and treated with genuine care. The staff is always professional, thorough, and kind . They take the time to explain every step and make sure you understand your treatment and insurance coverage clearly. I always receive a written quote on what to expect for payment and insurance benefits. I've had everything from routine cleanings to crowns and each time the process has been smooth and well-coordinated. In my experience, they are very transparent about costs and insurance, and if something unusual comes up they will help you communicate with your provider. Dr. Kevin stands behind his work and genuinely cares about his patients. I've referred several friends here, and every one of them has had a positive experience.

Dr.Ken refuuseld to admit accountability for placing a cap on an infected root canal done by a…read moreCharlotte endotontist Dr Ken recommended. The cap caused pain from day one. Dr Ken leaned back in his chair, arms crossEd, and said in a demeaning tone, that they don't check iif a root canal is done properly. And it is my responsibility to start and pay for process all over again.

Just had my second root canal done by Dr.Henson and his staff. I don't think my experiences could…read morehave been any better. Was treated well by all. Did not have to take pain relief medications. They really cared that I was doing well during the procedure. Highly recommend these folks.

From my point of view, these folks are the best in the business. They are friendly, professional…read moreand I would recommend them for anyone in need of a root canal. Hats off to Brett Henson! This was the first root canal I've had done and my mouth wasn't sore the next morning.

Absolutely the best of the best - EVERYONE at LKN Endodontics is top of the professional lines…read more Old school - they phone to check on you after ALL procedures!

Just had a root canal done today by Dr. Haglund and I could not be more satisfied with the office!…read moreI have never experienced such good courtesy from any doctor like I did here. Dr. Haglund was awesome. He made me feel extremely comfortable and cared for. You can tell he is a good person with a great heart who truly cares about people. The lady who helped him during my procedure was amazing too. She worked so well with assisting him to make my experience easy. The price was reasonable too, it was much lower than I expected it would be! And the best part... they let me pick whatever music I wanted to listen to. Listening to Billie Eilish while getting a root canal done was a first! I would recommend this office to anyone and if I ever need another root canal done again I know exactly who to call! Thank you Lake Norman Endodontics!

The team here is fantastic. I needed a root canal and this awesome staff got me in quickly and took…read morecare of me. My insurance company had issues and the staff worked diligently to correct the problem. Dr. Paxton was so professional and made the process seem easy.

Have you ever met someone and knew right away they were dramatic and needy? Well, Dr. Paxton met me…read moretoday; she treated me wonderfully even though I was radiating those qualities. I was a bundle of nerves, and Dr. Paxton was calm and clear in what my tooth root looked like, my expected outcome was, and then clearly detailed the procedure for me to understand. Her hygienist, Megan, was equally caring and supportive. I would wholeheartedly recommend Dr. Paxton to both the brave and the timid!

Had a root canal done. The staff were all phenomenal. Ive had one done in the past elsewhere and it…read morewas a night and day difference. These guys were great, even the atmosphere, chair, 'movie glasses'. Id happily use them again.

Customer service is trash and they play with peoples money. They wanted a copy of my credit card to…read morekeep on file and refused to bill my insurance. my insurance covers 80% of my dental procedures. They wanted over 50% of the initial procedure cost up front. They couldn't get me in as an emergency patient for two weeks. and they advertise that they're the cheapest in town. That's a lie. I took my business elsewhere and was only charged 25% of that :) 0/10 do i recommend this "office"

Root canal. Those two words strike fear into a person when you hear you need it. I was expecting…read morethe worst, but Piedmont Endodonics made the process and procedure very smooth. I was struck by how professional everyone here is. The dental assistant and dentist, explained the process. They continued to keep me updated as the procedure went on. The initial shot was a little discomforting, but after that it went smooth. I was very happy with their work and how I was treated. My only suggestion is they should allow you to fill out the initial paperwork via your phone or tablet. Filling out the paperwork by hand got old very quick.

I do not recommend Dr. BAIRD. He performed a root canal on my tooth, never fixed the problem. Was…read morecharged a lot of money for the procedure. I had to find another endodontist to resolve my problem.....very expensive lesson!!

(Was there prior for a hygiene appt as well which was a great first time experience)…read more Saw Dr.Probst today for a filling. No pain at all, procedure went great. Kathy his assistant was great, personable which I like. Very nice office. Clean and professional. Side note-I worked for dentists for many many years (last year I retired) as it was hard for me to pick a new dentist I made an excellent choice. I recommend this practice to anyone currently looking.

Always pleasant and friendly staff. Was able to get a quick…read moreappointment for a crown that came off. Dr. Probst quickly fixed my issue and I was on my way. Thanks to all!!