BUYER BEWARE of Deck and Patio
To begin, we have never taken the time to write a negative review on any business until now. The frustration, deceit and unprofessionalism that we experienced working with the owners of Deck and Patio pushed us to the point that we felt we needed to warn others.
About 3 1/2 years ago we hired Deck and Patio located in Huntington Station, to design and install 2 ponds, a vanishing edge pond and another larger pond. In all honesty, the design and finished product did look good in the beginning. Unfortunately, that was the only pleasure we had with our dealings with this company. To start, we spent over $200000 on the design, ponds and equipment, which was more expensive than competitors, however, we were sold on the premise that they called themselves "outdoor living experts." In the short period of time, we experienced pumps that were inadequate to support the ponds, causing them to constantly shut off, tremendous algae formation due to the pumps constantly not operating, bubbles appearing all over the vanishing edge pond, leaks and pumps that were supposed to be variable speed pumps, but ran at the maximum speed when they were operating. Our summers have been ruined because when the pumps are not operating, it causes stagnant water which attracts bugs, making it uncomfortable to be outside.
The most recent issue was that the pumps were shutting down because they were tripping the circuit breakers. At my expense, an electrician replaced the breakers but that was not the problem. I alerted the company yet again, and did not hear from them for 4 weeks. Finally, I was told that the pumps are not working properly because I am not using their weekly maintenance service. We still are wondering what a weekly service would do other than costing us even more money and would accomplish nothing. We were also told that we should replace the pumps and that Deck and Patio would get us the pumps at their cost, at our expense. We honestly felt that we should not have incurred any expenses for the pumps being that that they were only 3 1/2 years old and only operating for 5 months of the year , however, we were so desparate, we had to do something. The quote we received from the owner, Bill Renter, was extremely high, and we found the exact same pumps on Amazon for almost half the price saving us $1300. We received the pumps in two days. We asked them to install them and we have yet to hear back from them. We finally had another company come in and install the pumps and they have been running fine since. There is no algae and the bubbles are now gone. Although a simple fix, if the pumps installed from the beginning were in good working order, our summers would have been more enjoyable.
Bottom line- they are the type of company that once they have your money, they want nothing to do with you. They do not communicate, have little integrity, do not back their work and really are far from experts. read more