Not everyone who goes into a jewelry store in Rochester is there to spend oodles of bucks. THIS…read morewas us. My teenage son wanted to buy his Mom a birthday gift. He told the young lady how much money he had and she directed him right to an area that didn't make him feel bad. The area where he could say "how much" and not faint when he heard the answer. LOL. Anyway, they treated us like royalty and we spent less than $50 on a gorgeous pair of earrings that I lovingly wear. They have an amazing selection of affordable and beautiful things. I'll be back. It was an awesome experience.

The staff is ill-informed. I called to see if I could get a…read morediscount on a specific discontinued Rolex certified preowned watch I saw online. The staff notified me that they wouldn't be able to give a discount which is totally fine; the watch is in high demand. However, they also said they never discount certified preowned because it's price protected by Rolex. This is a blatant lie. Pricing of certified preowned Rolex is dictated by the dealer, not by Rolex. Certified Dealers can give discounts if they so choose. This is why certified preowned prices vary by dealer (bucherer, 1916 company.) This is public information, and also coming from someone who practices law and may or may not have a relationship with the crown

The jewrely I needed fixed took an extensive amount of time. However after I received the…read morerepaired expensive jewrely back. It was in prestine condition.

Paul Haig is a very nice, informative, and interesting guy. His passion for what he does is fun to…read morebe around, but his personal attention and the time he took to accomodate my needs and answer any questions went a long way.

I dealt with Jason Greis when I was looking for a new Franck Muller watch…read more He was so helpful and efficient and I ended up with exactly the watch I wanted at a great price. Customer service was second to none. I was cautious sending thousands of dollars without being there, but my watch was sent immediately and he even included some delicious chocolates.

Walked into Kevin's jewelry in Farmington for the first time. We were immediately greeted and…read moretreated like family. They are more than accommodating, no worries about high pressured sales. We are extremely happy with the beautiful jewelry we purchased and their prices are definitely reasonable. We strongly recommend that you check them out. We will definitely be back.

I am thrilled beyond belief! The care, concern, desire to make us happy exceeds ALL expectations!…read moreThe store owner and manager bent over backwards to assist us personally and make sure were were 1000 percent pleased. The heirloom ring repair glitters like it never has in its 100+ history. One of the amethyst stones was lost and replacing the stone with a similar color & clarity was incredibly difficult however, J Thomas came through with a perfect match! I also had another 100+ ring that belong to our great grandmother. That ring too received the 5 star treatment. I'm proud to wear these rings today and HIGHLY recommend J. Thomas Jewelers to anyone for new treasures and or repair/restoration work. Rochester Hills is truly fortunate to have this store in our community.

The service was great they were very helpful,and they have a very large selection of products and…read morewhen it came to pricing they were very fair.

This family owned business is incredible and has earned our business. Arda is the nicest person and…read moreequally knowledgeable!! Keep up the great work!!

I have exclusively used Modern Art Jewelers for all my purchases , cleanings and repairs. They do…read moreall their own repairs and are very fair and reasonable. A family owned business for years. They have quite unusually beautiful pieces to choose from.

I hope a lot of people read this review I've been living in Rochester for five years I am also a…read morewrist and pocket watch collector with hundreds of watches I need a local jeweler who will work with me on certain things so far I have tried out 4 Jewelers in the area aurum is by far the absolute best by Leaps and Bounds regarding their service! The owner whose name is Darren is helpful kind and knowledgeable. Those of us trying to decide what Jeweler to go to on Main Street in Rochester sometimes are overwhelmed is there are at least for Jewelers within a two-block area so I tried out Smyth Jewelers I tried out Modern Art Jewelers and I tried out haig's of Rochester in addition to Orem. I found Smith's Jewelers to be very not helpful very unwilling. I found Haigs Jewelers Mr Haig to be very surly, brash and overpriced.. And frankly when I was new to the watch game he took advantage of my lack of knowledge and literally purchased an 18 karat heavy gold pocket watch that he claims he would make $100 on it and I figure it out later he made over $1,000 on me on that watch. Third Jeweler call Modern Art used to be a guy that work there named Hague I loved him he was great he has since left the business and left it in the hands of his inept sister who frankly make an appointment with me and when I showed up turned me away and by listening to her realized she knows very little so my vote is 100% for aurum Jewelers on Main Street in Rochester hip hip hooray

They do a great job. I have been going there to repair/add diamonds tgo some of my jewelry. It…read morecomes out beautiful. My mother's 75 year old wedding ring looked brand new when down. I trust them and also, Betty, gives the best friendly, customer service.

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

I've been a fan of their website for years and I'm happy I finally got to visit a store…read more Lovely selection and quality. Just as beautiful as online. Friendly service. From what I gathered, it seems like an appointment would be helpful and they would bring in more things to show you. Lovely space! Bright and airy feeling. Pristine. Modern decor and comfortable seating options.

Happy to see there is a brick and mortar in BHam. Saw an ad for this place on YT recently and…read morechecked out their products online. It's a small showroom. A few displays. Charisma is waiting on me. Small show room. Rings are made to order, all displays are CZ. They have lab grown and genuine diamond and gems. Guard backs with squeeze backs for their 1 carat and above post diamond earrings. Give it a squeeze to secure them on your ears. I like the concept. They had this really pretty three emerald cut diamond ring and that would be just under $9000 with Lab grown. It would probably be two or three times more with genuine diamonds. The center cut emerald was 2 1/2 carats. Diamonds are nice to look at for sure. Never met a diamond I didn't like. Never heard from the associate about the earrings I had asked for pricing on as a follow-up, it's been over a week. Guess no further info then. :/

I had a watch that wasn't working and the people at Royal Oak Jewelers were awesome. They are…read morefairly priced and the service was friendly and professional. Highly recommended!

From the owner: Jewelry Repairs,Loose Diamonds & Sterling Silver Jewelry All Newer Styles. ..' Wholesale to the…read morepublic' !. ' Lifetime money back guarantee on diamonds purchases !!' We take pride to serve in Metro Detroit area for 48 years as a Jeweler,and 20 years as diamonds cutter and importer from worldwide family associates. We have been suppliers to many top Jewelers in the area. Owner of the business committed to connect with consumers directly to provide best products and services at rock bottom prices. Thanks