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The Cricketers Pub

5.0 (1 review)

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16 years ago

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Black Bear Inn - Black Bear, a beautiful, cosy pub in the heart of Sandbach.

Black Bear Inn

(2 reviews)

This is a lovely traditional pub with many quant features like wooden beams and low ceiling. The…read morelandlord is a nice chap and the staff are all friendly. It is set off the cobbles in the town centre and it does have steps up to both doors so access isn't fantastic. The local restaurant Cafe Symphony has recently taken over the food side of things and this has meant a significant improvement! The food is great and choice is wide. They've even got themselves a decent coffee machine making it a pleasant stop for a lunch time coffee and bite to eat. The toilets are very clean and there is a baby change facility a nice surprise for a pub!

First the good stuff - the food we ordered was absolutely excellent; perfectly cooked, piping hot…read moreand plenty of it. Congratulations to the kitchen staff for a very enjoyable meal. Now the bad stuff - the old barman was rude, sarcastic and obviously modeled his customer service on Basil Fawlty's own inimitable style! He seemed to go out of his way to be off-hand and his patronising remarks when we asked about the menu were uncalled for. We are well aware that the Black Bear has stood the test of time for hundreds of years but no pub these days can afford to rest on it's laurels (the amount of for lease/for sale boards nailed to previously thriving pubs is testament to that). It's not rocket science to greet your paying customers with a smile, not a snarl, and they will recommend you to others. This pub is old, quaint and characterful - sorry barman, you were just old, rude and in need of customer service training. If you don't like dealing with customers then stay behind the scenes and let somebody with a personality take over. The Black Bear loses a star from us for bad customer service which is a pity because the food was so good.

The Cricketers Pub - pubs - Updated May 2026

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