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    The CPR School

    5.0 (1 review)

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    16 years ago

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    True Compassion Urgent Care

    True Compassion Urgent Care

    3.5
    (62 reviews)
    7.8 mi

    Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

    I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

    Mastroianni Family Pediatric Emergency Department

    Mastroianni Family Pediatric Emergency Department

    2.7
    (169 reviews)
    1.5 mi

    Jupiter Medical Center is an independent, not-for-profit hospital that serves the Palm Beach area…read more It has been rated as one of the World's Best Hospitals for 2026 by Newsweek. The facility has undergone significant construction and renovations, adding beautiful and well-designed additional buildings. The Main Entrance is so easy and there is even valet parking. We've been here for ourselves and our family members, and we've always received excellent care in both the ER and the main hospital. The staff, including nurses and doctors, are friendly and very well informed. This hospital is equipped to handle all kinds of medical care and emergencies.

    Unfortunately, I've visited this hospital numerous times both as a patient and visitor. Fortunately…read more(for me), it has been on a visitor basis the last couple of years. The hospital has grown exponentially with new buildings. The staff are kind, the security and valet are on point, and the hospital rooms are very clean. As a patient, I appreciate the ability to order meals in advance. Moreover, they offer lots of alternatives such as almond and oat milk. As a visitor, I appreciate the ability to grab a cup of Joe. Bonus: if you're a fan of Starbucks, they serve it. They also have a large gift shop. Finally, the patient portal is a fantastic resource. While I hope I don't need to return as a patient anytime in the near future, I have no reservations about checking in at JMC especially for any oncology needs.

    Photos
    Johnny and Terry Gray Surgical Institute
    Johnny and Terry Gray Surgical Institute
    Jupiter Medical Center Main entrance
    Jupiter Medical Center Main entrance
    Mastroianni Family Pediatric Emergency Department

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    The Margaret W. Niedland Breast Center

    The Margaret W. Niedland Breast Center

    2.9
    (28 reviews)
    2.0 mi

    I want to start out by saying i have been going to Margaret Niedland for many, many years for my…read moreyearly mammogram and it has always been a good experience, and a very professional and well run facility and have recommended the facility numerous times. Today was an exception. Check in was fine, I arrived :30 early, staff was polite and caring and everything went smoothly until i was summoned by the technician who was doing my mammogram. She was obviously in a huge hurry. I had missed signing a form and she asked me to sign, but wouldn't even give me a chance to look over what i was signing, Then the exam began by her giving rushed commands of where i was to stand and turn this way and move both feet towards me, then became exasperated because i didn't understand which breast she was starting with. I had to stop her and ask and she raised her voice at me, asking why i was so upset. I stated "i am not upset, I am confused, I'm not even sure which breast you are starting with. Her response was "the right!" and "Ok, lets start all over". Then during the exam she cranked the machine so tight, even tightening it more after i said it was hurting. I am still hurting and feel bruised after arriving home. I am 67 years old, and have been getting mammograms yearly since i was 30. I know how they are normally done. I have never been treated so roughly or rushed through a mammogram like i was today. I wish i had gotten her name... as i would like to report it. I get that people are rushed or having a bad day, but don't take it out on the patients.

    AWFUL. The tech was rushed and unreliable. I will never go back. She claimed I needed to go back…read morebecause there was deodorant on the film?? I have been doing this for over 20 years, and know what to do. The receptionists are very professional- too bad the "trained" technicians are not.

    Photos
    The Margaret W. Niedland Breast Center
    The Margaret W. Niedland Breast Center
    The Margaret W. Niedland Breast Center

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    The CPR School - health - Updated August 2026

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