What an unexpected and unfortunate experience. I've visited several times. I've enjoyed the Benny's on Mother's Day, the fish and chips and generally have had terrific service. My last visit was rather bothersome. Having lunch with a client, I ordered the fish and a Greek salad.
Salad was what it was, yet the fish didn't have its usual crisp and flavour. As I was peeling the batter off my halibut, the server asked me what the issue was. I politely explained, nothing was corrected, and to my surprise the cook came out and started blasting me while praising it's consistency and appeal.
Instead of making it an issue here or on social media, I attempted to take up the matter with the owner. The owner accused me of previous complaints.
1. Which was a suggestion of a better hot sauce
2. A visit where an order of eggs Benedict which was not soft, but cooked above medium. Simply asked for it to be cooked as asked.
3. And we'll my last visit.
The email closed off by finishing on the unfortunate side of words I would never use (edited for swears)
'As for you calling my staff a B**** this is unacceptable and I will not allow this to happen again. I feel for your client, having to see you lowering yourself to this level. Hopefully you are not in the customer service field.'
An unexpected response lacking tact and resolve. When I would never utter words like that to someone I don't know, especially in public. read more