I had needed an A/C tune-up since the summer season began to make sure nothing was wrong with my…read moreunit before the weather gets too demanding. I normally have used other companies in the past to do so, but I received a mailer with coupons from Hendrick Heat and Air and noticed that they were running a tune-up special for $49.95. I thought I would give them a chance since it was a great price for a tune-up plus it included an air filter change. Nathaniel showed up and performed the tune-up but also checked every vent in the house to see how well the airflow was, noticing that there was an issue with several of the vents having weaker output. I had told him about my bedroom vents not having much airflow coming out from them for well over a year, to which he insisted on checking out the ductwork under the crawlspace. He found where a duct had been completely disconnected from the main unit and tried to reattach it for significantly better airflow but said he could not secure it properly without the necessary support. The next day I received a quote to have it reconnected which was a very reasonable price and much lower than what had been estimated. Hendrick was very prompt in scheduling an appointment to have it fixed within the next day. They sent Elliott and Brent to reattach the duct and had it fixed within the hour. The airflow is 100% better in my bedroom and the willingness of the technicians to go under the crawlspace is what made the difference between them and other companies, who have previously told me that I would have to schedule another service request for them to examine any ductwork. The techs at Hendrick were helpful, friendly, efficient, and told me about any issues that could arise with the system. My unit is at the 12 year mark but it is still running well, but if the duct had not been reconnected than it likely could have caused the system to have had much more expensive issues by continuing to work overtime to compensate for the duct leaking airflow. There were no extra charges or hidden fees for work performed and the tune-up price and original quote to fix the duct were all honored. I would definitely consider Hendrick again based on this experience for any issues or for another tune-up.

My HVAC system had to be replaced this year because it just wasn't keeping up with the weather and…read morewe were running about $400 a month because the AC was constantly running. To make matters worse, we had it set on 75 and the temperature was running 80-83 degrees in the heat of the day. Hendrick heat and air gave us a great deal on a heat pump system and we were able to swing it. We lucked out on the weather today starting out cooler than normal and Josh and Marlon got the old system out & the new one installed and running in less than 3 hours. By then the temperature had started warming up and the thermostat read low to mid 80's and within an hour we had gotten the temperature down to 72 and it was awesome. The outside unit makes very little noise and the inside unit is really whisper quiet. I recommend Hendrick Heat and Air to anyone who is looking for exceptional work and polite and knowledgeable employees. They also have a free 2 year maintenance program where they will come out during seasonal changes to ensure you are ready for your next season. I definitely recommend this company for any and all HVAC needs!

Great service! New to the area and great quality and very prompt problem solution! Thanks Ted!read more

The return call was in a timely manner the same day and they set up for the next day to come and…read morelook at it and give me a solid bid so far so good more to come can't wait to see the job done The return call was in a timely manner the same day and they set up for the next day to come and look at it and give me a solid bid so far so good more to come can't wait to see the job done

Steve serviced all of our units and installed new thermostats. We have used many companies over the…read moreyears, only regret is we did not find him earlier. Fast, efficient, friendly, and won't try to sell you something you don't need. I would recommend him to anyone!

I contacted the company for an estimate to replace our upstairs unit. A technician came the next…read moreday to look at what we needed, and said he would e-mail an estimate later that day. While looking at what we had, he pointed out to me that there were areas not closed off and heat was being drawn to then unit. After sealing off the areas, I noticed an immediate difference in the cooling of the upstairs area. I e-mailed, thanking them for the estimate, and for the courteous technician that had pointed out a big problem. Turns out that the technician was the owner, Steve Price. I will definitely give him my business when the old unit gives up the ghost. Thanks again

It was a complicated installation, but all the technicians were very professional. Of all the…read moretechnicians addressing the various troubling symptoms, I'm so very grateful for Josephine Grissom, who finally researched all the symptoms to finally identify and correct the problem just as I was losing all hope of having a fully functional HVAC. I highly recommend Josephine for all good things ProThermal can do to promote her career with the company. Please know that this was not a typical installation, but one with many challenges & unique nuances. I appreciate the whole company's efforts to make this a positive experience for me.

charged me $50 to do an AC Tune up but there was no tune up involved. they were just trying to sell…read moreme an overpriced package to service my existing unit. then I inquired about purchasing a new condensing. They really didn't seem like that was what they wanted. The new unit they sold was 20K or nothing. I said no thank you I'll call someone that doesn't want to gouge me.

We contracted to move our outside AC unit Miller was quick…read moreto respond, listened to what we needed, and took care of it quickly and professionally Thanks for providing great service and convenience

Easy to work with and honest! They were able to come out same day and quickly discover the issue…read moreand correct it the same day for a good price.

I called and was given a price of $89 service call, however when Kevin, the service guy, came he…read moretold me a different price. He changed a fill valve on the toilet and wasn't there more than 15 minutes and I was charged $249. I was told it was $89 service call, so expected $89 plus the part which is $10. Even if they doubled the part cost I could see paying $120 for the call, but $249 that is absolutely ridiculous! Please do not use this company. They contacted me because I left a Google review and said if I would remove my review they would credit me $151. Just do the right thing and then you will get good reviews! Terrible customer service! Also a lady reached out to me after the review was left and left me message I returned her call the same day and still have never heard back! Also the fill valve was not even the problem had to get a new toilet. So kit only do they way overcharge me but they didn't even diagnose the issue correctly.

I was quoted $26,000 to move a drain in a wall that was in the garage from here. Torch came out and…read moredid it for 2k. I wish price gauging was illegal. Also need to note that when they came onsite I pointed out a pipe that needed to be longer to prevent further leaking. This was under a dual sink. He replaced the pipe for $350.00 it took him about 20 minutes to replace. I go to home depot a lot and I know the cost of a piece of pipe is no where near that plus his labor --I'm not sure how he came to that calculation however I paid it anyway. Then torch came after and I pointed out how air comfort changed one side but noticed it was also leaking on the other side and they changed it out for free (of course after we signed up for torch to do the work for 2k verses air comfort at 26k. That's quite a difference.

Got us going on A/C. Reasonable cost. Great communication from owner about possible update of…read moreequipment. Sadly I can't afford right now

The first guy who came out was completely inept. Will update…read moreif they can fix it in a reasonable amount of time.

Just wanted to leave a review for the gentlemen Noah Saltzman -122 that showed on a Saturday. We…read morehad a problem with our AC he came out and took care of the problem very quickly. He was very respectful and professional and all around great service. Would definitely recommend Air Assurance.

I have used Air Assurance for plumbing and HVAC for the 3 years of my home ownership. I am very…read morepleased with their service, prices, and availability. The techs (plumbing and HVAC) are friendly, prompt, and knowledgeable. I will be requesting a new HVAC quote from them and hoping it is competative! However, I do not like the new AI phone receptionist.