I had a groupon for an anti-aging facial. The groupon stated that there would be an arm and…read moreshoulder massage and a 50 minute facial. The facial was close to 40 minutes, and 20 of those were spent with a face mask on and with the technician out of the room. There was no massage, the woman just rubbed lotion on my arms. The woman tried to sell a 50$ facial peel, which I probably needed, but obviously would not buy because I had purchased the Groupon in the first place for the discount. It was a little awkward to offer the facial peel while she was putting the mask on my face, and I felt odd after that. The woman was very nice, but I think I'll stick to the facial place in my town.

As a first time client at Belle Image, I was initially pleased with the facial experience. I also…read moreagreed to have my eyebrows waxed as I was overdo and would not be seeing my regular person for at least a week. I felt obliged to buy the products the owner offered. I purchased a cleanser and mask. Once arriving home and looking in the mirror I was aghast as my eyebrows were NOT even in the slightest. One was in a perpetual arch and the other a straight line with 1/4 of the end totally missing. I know - great! Then the next day my right cheek broke out in a horrible rash, which was small the day before, but was now a little worrisome. I have never had an issue like this before. So I emailed the following to the salon: "I left a message shortly after I returned home. I have to be honest - I am quite upset. My eyebrows - both of them - are a mess and I am embarrassed to leave the house. I am also having a reaction on my cheek, from what i am not sure. With that said, I would like to return the products as I am no longer comfortable with the thought of using them. They are unopened/unused and still in their bag. Please let me know when would be a good time to bring them over." Three days later I received this scathing response via email: "I am sorry you were disappointed with your brows. Compared to their prior bushy/unibrow appearance, I thought they looked excellent. They certainly are not a "mess". They were a mess when you came in. I have been doing brows for 22 years and have a Strong repeat following. You would only be able to get a store credit for the products. I cannot resell them once they leave. The bottom of the receipt states this policy. Store credit would be good for skin services or any products I carry. Teas, bath & body, jewelry, hand cremes." I was APPALLED and responded: "Honestly I am shocked and appalled by your response. Disappointed, is an understatement. While I acknowledge that I was overdue for a wax, I am far from pleased with the result. One brow is arched and the other is straight with a huge piece on the right just missing the brow completely due to your ineptness with waxing, regardless of your 22 years of experience. Your scathing comment about the bushy unibrow appearance is a total exaggeration and highly unprofessional. People make mistakes and admitting to this one would have gone a long way. As you do not have the courtesy to part professionally, I will be throwing out the products as they have caused me to break out in a full rash on my cheek 3 days later. With your unprofessional response, I would certainly not be returning to your salon for any product or treatment and let others know how I feel." So make your own choice on whether to frequent this establishment.

I had a really disappointing experience at Skin Forensics…read more I came in during early pregnancy after having already experienced back to back miscarriages, and my skin was in terrible shape. I explained that I believed I was dealing with hormonal acne, but the owner repeatedly assured me I was wrong. Instead, she diagnosed me with dermatitis and insisted that I was likely having an allergic reaction to my laundry detergent. She recommended an oil-based cleanser that she had formulated herself, which I personally believe made my skin significantly worse, and I also spent money replacing all of my laundry detergent based on her advice. Throughout the appointment, I felt unheard and dismissed. After my skin continued to worsen, I later saw a dermatologist, who confirmed my suspicion that I was, in fact, experiencing hormonal acne. What concerned me most, however, was that despite knowing I was pregnant, she encouraged me to take cod liver oil supplements, saying the high vitamin A content would be beneficial. I later learned that excessive preformed vitamin A during pregnancy can increase the risk of birth defects, and I was incredibly relieved that I chose not to follow that recommendation. I understand that everyone's experience may be different, but based on mine, I would encourage anyone--especially if you're pregnant--to be cautious and to discuss any skincare or supplement recommendations with your OB or healthcare provider before taking them.

I'm a travel nurse, and I've been to several estheticians across the country. I can confidently say…read moreshe is the best I have been to. She has treated my skin with mask-related acne. Hormonal acne, during my pregnancy and now postpartum. When I started seeing her, my goal was to control and improve my acne. I have exceeded that goal and am now confidently rocking my skin makeup-free. Her knowledge of skin and how to care for it is extensive. She analyzes your skin and gives an in-depth recommendation on a home routine. She is judgment-free when I'm not consistent with my routine and helps me get back on track. She is worth every penny. With consistency, you will see improvement and enjoy every visit, as she is not only an amazing esthetician but also an even better human being.

First haircut in 10 months... Super thick hair that was in desperate need of shaping! Jennifer gave…read moreme one of the best cuts of my life at 67. My age doesn't matter because she is so talented.

I came here on the recommendation of a friend for a haircut and highlight with the stylist Rachel,…read moreand it was an excellent experience. Having recently moved to the area within the year, in my hunt for a forever salon I had had several bad experiences with a stylist who just didn't listen and wanted to use my head as a canvas for their "edgy" (Read: Impractical and plain ugly) cuts and colors. My friend assured me that Rachel excelled at listening and interpreting your hair wishes. She was right on! Rachel took upwards of 10 minutes on our consult - examining the prior color in my hair, its texture and weight, looking at pictures I had brought. She advised me in what was and wasn't practical with my thick, wavy hair. I felt valued and trusted her to give me what I wanted. I am on a tight budget, and I appreciated that she went to real trouble to ensure that my highlights would look natural as they grew out - buying me a few extra weeks. The prices were competitive with other salons in the area, a little over $100 for a cut and highlight. So, actually on the low end pricewise. It was entirely worth every penny. I couldn't be happier. I will be a client there as long as I live in Albany.

I would highly recommend this place. The owner is super upbeat and positive. Her level of skill…read morefar surpasses any place around here.

From the owner: Have you ever wanted to be pampered from head to toe without leaving your home? Or desperately…read moreneeded a massage but couldn't get away from the office? You're in luck! I come directly to your home or office to provide you with unparalleled service at affordable prices. Let me pamper you and your guests on your birthday, bachelor/bachelorette party, day of your wedding, anniversary, gals night in, or just because. Some of the services available are facials, waxing, body scrubs, back facials, vajazzling, glitter tattoos, and manscaping. I am also a Mary Kay Beauty Consultant. .

Would not recommend!! My appointment was rushed and the hair dresser (Dana) was extremely rough…read more Overall I was not happy with my results , could've went to Sally's and did a better job myself. Sometimes I feel like YouTube is a better teacher than the schools these people went to. Guess that's what I get for being lazy !

I loved my experience at Premier , my stylist Maria was super sweet and professional and took the…read morebest care of me ! She cut my hair exactly how I wanted it and I love it ! Thank you , and I will definitely be back !!

I have been seeing Kim Heritage for therapeutic massages for over 7 years now. She is truly the…read morebest masseuse in the Capital District! Other masseuses in the area have been OK for frou-frou pampering type massages, but If you're looking for actual pain relief and mobility, no one matches Kim! Donna's facials are heavenly as well. These ladies definitely know their stuff and it shows.

I have used both massage and facial services by Kim and Donna. I have shared my experiences with…read moremy family and they have also bee very happy with the services Donna's organic locally made skin care products are excellent. I highly recommend

I went to here after finding a deal on Groupon and WOW was I impressed!…read more Her studio is adorably decorated and Darlene is a true professional. I went for my first ever Brazilian wax and can't wait to go back to Darlene for more! I would suggest to anyone in the Albany area to try Darlene out!

Great place. Highly recommend it. Darlene is very knowledgeable and happy to answer questions.read more

Sadie is an amazing massage therapist. I highly recommend her. And wow! The spa is so nice!! The…read moresauna and the general vibe is super relaxing! Love love love it. Will definitely be back

Extremely disappointed and frustrated!! My sister purchased and gifted me a $120 gift card for…read moreChristmas 2023. I was informed today by the new owner that they wouldn't honor it because my sister purchased it over a year ago (End of September 2023). How am I supposed to know ownership changed?! So sad this new ownership is more concerned about their bottom line than their clients!! This is no way to run a business- shame on you!!!!

Best place in the Guilderland/ Altamont, NY. Mikaela does all hair types. She is a really great…read morehair stylist!!!

From the owner: Hair coloring and makeup artistry including airbrush makeupread more