I have had 2 repairs done here and they were done with perfection and more quickly than expectedread more

They were not reliable at all. Made promises that wasn't kept and lied about when product was…read moreavailable. They had our vehicle from 09/08 until 09/21 and they never touched it in 14 days. They finally did pull it in to work on after we complained. We decided not to let them work on it and they didn't replace 3-4 pieces of hardware to remount the bed of the truck. We had to pay for the hardware at the new repair shop. We were also out the rental car money we had while they had the truck and never touched it for 14 days.

Grant did an AMAZING job on my car. I had front and rear damage, and it now looks like a new car…read moreagain! He paid attention to all the little details. I will recommend them to anyone who needs body work in the future!

Well it's yet to be seen the Quality I have not got my car back yet! I Uber for a living and was…read moretold after waiting 10 days for my drop off appointment so all new parts would be delivered then it would be 2weeks tops it's now been 3 weeks 4days Do to the shop breaking a window in my car and multiple excuses my car has been pushed back because they broke 2 windows in the car in-line in front of mine I understand things happen but it seems to be one reason after the next! I've never received one call from them for updates or any reason I have made every call to them. It's Poor management of Scheduling and following through as far as I'm concerned I am not happy to say the least, it's yet to be seen how good the work is once they finish

This is the place where you want to take your car for auto body repairs. They are courteous and…read moreperform excellent work. I sing their praises to everyone I know and highly recommend them.

Great work, fair pricing-very happy with repair on vehicle. Highly recommended would use again.read more

Needed a small quick repair and Floyd and Sons came in like a champ. Fast, excellent quality work…read moreat a fraction of what anyone else could do. They are honest, fair and expert craftsman at what they do.

Don't come here if you don't have an insurance claim. I've had two experiences with this body shop…read more First one was great (insurance claim) got an estimate, got my truck in, work was done great, great experience. Second one was complete HOT GARBAGE, can't get a price to fix truck the second time (not an insurance claim) the guy behind the counter told me on my third trip to his shop I needed an appointment to get a price which is what I had the first trip I made the second time around. Had an appointment but his computer crashed which somehow turned into my problem, he asked me to come back. Second trip, second time around (with no appointment mind you) he walked out with his phone took pics and said he'd call let me know, never did. Come to find out he lost the photos or my number or something. Came back a third time, second go around, was told AGAIN I needed an appointment, he couldn't just give me an estimate because he had 2 in front of him and apparently 3 is just too many. I don't recommend Floyd for customer service reasons the man behind the counter doesn't understand that those 2 words mean, but they did great body work, I'd give a 1 star if it wasn't for the first experience. I'd gladly pay someone else twice as much if I can better service than this, which is what I'll be doing.

we have used this company before for a previous collision repair. they were very communicative and…read moretimely with the estimate of cost, length of time for repair, and the actual repair. this time however they are delayed by 2 weeks to getting the estimate. they did not communicate with me as the primary owner of the vehicle and primary contact on the insurance coverage. they have had the vehicle for over 3 weeks now, and they haven't even started the breakdown or repair. when i called today to get an estimate, the owner was rude, defensive, and argumentative. when i asked why this repair was being handled differently, i was cussed at and told to come get my "explicative" keys. i immediately called my insurance company. i was told this is a very strange occurrence and that they even had to call after 2 weeks just to get the estimate. luckily, the insurance company has agreed to tow the car to another repair place and retract the payment to the len sherrell's paint and body.

Lisa at the front desk is extremely helpful with the process of getting your car assessed and her…read moreknowledge of insurance is very valuable.

Hourglass Collision is a superior business with a terrific team. Having needed their services a…read morecouple of times over the years, they are experts at helping customers navigate what is often a very stressful time after a crash. They walked me thru the ins & outs of the insurance process and kept me updated all along the way. While they lack control of the insurance company & plan I chose to cover my car, they were extremely helpful in working as an advocate so I was able to take full advantage of my insurance plan. I highly recommend Hourglass Collision & would not use any other collision center.

Absolutely wonderful service. So quick with their repairs, kept me updated at every step of…read morerepairs. Have used their service multiple times and will continue to recommend to anyone. Also, when they returned my car it was vacuumed && washed. They always go the extra mile!

Excellent service and very nice staff. They helped with the worst part, insurance and made…read moreeverything very easy for us. Pickup was nice and detailed coming out of their shop. I would highly recommend them.

Do not go here. Had my car for 4 months!!! And scratched it in the process and I have to take it…read moreback a second time! I had to pay $650 in car rentals and they did nothing to help compensate for the cost or the time I will be with out a car the second time due to their error. They ended up making $19,000 on two different areas of damage and two different insurances. 09/22/23

On our way to visit some family near Tulsa we had an accident. We were referred to AAA Frame &…read moreBody. The initial phone call was terrific as they felt they could help us before we had to make the long drive home. There were some issues with getting the parts and the owner took it upon himself to get the issue fixed and even drove to the location to get the part that was supposed to be delivered. Not only was the service top notch, but the way they care for their customers is a lost art. A fantastic place of business. Wish they had a location near us!!

My 1990 Ford F150 with 45000 original miles and not a scratch on it was hit broadside while parked…read morein my driveway. A couple of shops wanted to swap the bed and respray. Others didn't want to touch it . All of them recommended that I have AAA Frame and Jeremy Taylor look at it. Upon meeting them I was sure I wanted them to fix my truck. They knew immediately where to get new bed panels and listened to exactly what I wanted. Here's the problem. They over delivered and came in under budget. My truck is beautiful. I bought it brand new in 1990. It was never this nice. The paint is like liquid mirror. It is flawless. I can't believe it's the same truck. If I knew it could look like this, I would have wrecked it years ago. It's so nice I really don't want to use it for truck stuff. My neighbors can't believe it's the same truck. Initially, I was going to self-pay and deal with the insurance company myself. They weren't going to pay to have it repaired the way I wanted it, and just wanted to be done with it. Bad idea. Enter Kerri Taylor, owner and "She Who Must Be Obeyed!" In less than a day, and after I, like a dummy, already signed a release, got them to pay for the whole thing!! This lady saved me $$$$. From start to finish they were friendly, professional, and concerned about doing it right and taking care of their customer. I am so grateful to them and their staff. One more thing: ignore the neighborhood. They are a diamond in the rough. Please go see them, talk to them. You'll be so glad you did.