We were so thankful for this brunch spot that we only utilize at breakfast time to get our day started quickly. Are you breakfast sandwiches are good for a quick on the go bite. The coffee or lattes are also tasty and hot. The service was always quick and friendly. The restaurant every morning was clean and well stocked. We enjoyed the relaxing vibe. read more

they need to take a look at workflow. during my two night stay at the hotel, both days i had to wait 20 min, my drink is not exotic - it's an americano. the staff is nice - but there's no sense of urgency and they need speed up their service read more

My husband and I stopped by The Cocoa Bean coffee shop several times over the weekend. They serve Starbucks and were conveniently located near the elevator to our room. They serve many of the Starbucks coffee drinks but I did not see any of the refreshers on the menu. They also seem to serve some of the Starbucks food items but the prepackaged food extended to salads, wraps, cheese and crackers and more. The bakery items were expanded on as well. The cooler section sold Green Leaf tea and several different sodas. The service was always excellent and the restaurant was very clean. They have a small seating area and closed at 11pm. read more

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The Cocoa Bean is located in the Emerald Plaza section of the Gaylord Palms Resort & Convention Center. They offer coffee, espresso drinks, bottled water, sodas, and juices, bakes breakfast goods, fruit, oatmeal, sandwiches, and other stuff. I stopped in a couple of times for a double shot iced latte with whole milk and a bottle of water. The lattes were strong and delicious. Of course being in a resort - the prices are steeper than coffee shops NOT in resorts! I paid $9.59 for the latte! There is plenty of seating here just outside the doors - of course since it's located in an indoor atrium - it's inside but outside of The Cocoa Bean. Service was excellent! Prices not so much... read more

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The person that they have making the coffee can carry 6 gallons of milk at once and makes delicious hot chocolate and peppermint mochas. This is where you pick up your breakfast orders from the à la cart menu. You can also have it delivered to your room. The food was great and pretty affordable. Since the line was too long this morning, we had it delivered to the room and it was only a five dollar charge. Well worth it. read more

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Good place to get a Coffee inside the Gaylord Palms This location is inside Gaylord Palms Resort and Convention Center, right off the main Atrium by one side of the Emerald elevators and on your way to the Convention center from the front desk. The staff was very friendly and helpful. It is very tastefully decorated and clean. There are screens, masks and social distancing circles to ensure adherence to covid protocol. There was only one person working at the time so service may be slow. We ordered tea, coffee and snacks. If you want something to eat and drink while walking around the complex then this is a good place to go for it. read more

Basically a Starbucks rip off. I ordered a grande caramel frappe and on the menu it said the total is 6.88 but for some reason he charged me 8.36?!! And my bank account shows he charged me for 10.36! I got a pink drink yesterday and it was completely flavorless as well. read more

Not a fan of The Cocoa Bean in the Gaylord Palms. The thinking must be, "if we are so busy, why should we bother to be good?" Honestly, had there been coffee close by, even at a gas station, I would have chosen to venture out rather than avail myself of the coffee service here. The Gaylord Palms really needs to step up its game on coffee and breakfast items. As with Socio, the menu here is extremely limited, the service is nonexistent; nothing more than "next," "next," "next." Forget getting a macchiato, a custom drink, or anything you are familiar with, outside of drip coffee, a latte, or a caramel macchiato. I swear, they must use a programmed machine to do everything as none of the baristas seem prepared to deal with any request that is not on the menu. My wife, our daughter, and I stopped in once to get our daughter a latte that she didn't even finish. I know they claim to serve Starbucks; but, that's about it. This location is not even up to airport or food court standards. It is a very sad state of affairs for the hotel. read more

Small, but quaint, "The Cocoa Bean" provided just the coffee fix required during a recent trip to Orlando, Florida, and the Gaylord Palms. A Venti latte for me, a Venti vanilla bean frappuccino for my daughter, along with a turkey and provolone sandwich for us to share. Total out the door, including tax was $22.79. Don't believe me? I have the receipt. Our server - Sandra - was friendly and polite. Our drinks and sandwich were made to order. No problems or issues and we were out the door in about 5 minutes. William E. Lewis Jr. Vero Beach, Florida. read more

Very disappointing. I had much higher expectations at such a beautiful hotel. With 4 kids...coffee is imperative in the morning! We would have been better off going to a local gas station. The cafe advertises "Starbucks" coffee, but it is truly nothing more than glorified milk. We waited over 40 min in a line with 2 employees working. The employees were very rude and dishuffled. We ordered 3 drinks....all of which had coffee and /or espresso. They looked like tan milk, there was no evidence of coffee what so ever! The sizes are different than a normal Starbucks as well. What would usually be a "tall" at Starbucks is a "grande" here. Very upsetting and frustrating when your trying to get your day started!! read more

The Cocoa Bean might as well be called the Coffee Bean because this place is all about its coffee and breakfast. It brews Starbucks coffee and offers breakfast options like muffins, parfaits, bagels, egg sandwiches, etc. I don't know what the other reviewers were on when they wrote their reviews, but we got two coffees (grande and venti), bagel, brownie, and caramel chews for $18... I would say that is comparable to Starbucks prices. The cashier was very sweet and attentive. The only reason I gave it a four out of five stars is because my barista didn't fill up my latte to the top of my cup (she filled about 3/4s) and when I asked her to fill it to the top, she gave me a bit of an attitude. There aren't many tables outside of the Cocoa Bean (there are like 5) so if you see a table, snag it before it's taken. This is the best coffee and/or breakfast option at the Gaylord! read more

The Cocoa Bean - The coffee shop - Coffee & Tea Near Me - Kissimmee, Florida

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This convenient coffee shop INSIDE Gaylord Palms is immediately adjacent to the convention center as well as the main resort atrium. Selection seemed excellent, as I easily found a large bottle of cold Starbucks Frappuccino to mix with the tiny one I'd bought earlier from our own hotel. My colleague ordered a hot coffee, which seemed to be a Starbucks product also, however, I am not sure if this shop is actually a Starbucks storefront. As my colleague paid for both beverages, I am not sure if the Starbucks app is accepted here. Service was quick, and I spotted several condiment stations outside of the shop for perfecting the beverage. I also noticed A LOT of tables lining the walkways around The Cocoa Bean, so seating was plentiful at 9:30am, if we had the time to linger. read more

I have stayed at the Gaylord Palms several times and each time I'm surprised by the lack of supplies this coffee shop has. They should remove the Starbucks logo from this location because they don't have the supplies available to make the drinks. They also don't have the staff expertise to make the drinks. When I came for Christmas, they were out of all specialty milks and peppermint. Kind of a staple for a Christmas themed hotel. This trip they were out of almond milk, oat milk and all vanilla syrup. I understood due to shortages around the country and placed a different drink. It tasted nothing like the version I get at all Starbucks and I travel for a living so I try lots of different locations. A few days later, I tried again and they were still out of all the same items. Surrounding coffee shops and grocers are not out of these items so it does not seem to be a shortage issue. More a lack of concern for their guests. In a hotel, you have limited options so I guess the drive to provide your guests with a satisfactory experience went out the window. read more

This is a hybrid Starbucks inside of a hotel. Most starbucks drinks. Fairly large assortment of food including egg sandwiches, quiche, panini for lunch, cereals, etc. Prices as expected, but reasonable. Expect a long line in the morning if buying a specialty coffee. read more

This coffee shop inside Gaylord Palms is okay. It serves Starbucks coffee, however don't expect to get the same drinks you normally get at a real 'bucks location. About 2 years ago they changed the location of this place which was for the better. It used to share space with the market and there was chaos. Now, the lines are still extremely long during mornings when there is a big conference going on (which is usually when I'm here) but at least it's a line for coffee shop purchases only. The prices are about $3 more than a regular Starbucks. They also offer cereals, milk, Yogurt parfait and oatmeal at a price gauging premium. That's what you have to expect in a hotel. If you're like me, you'll pay the extra price for your coffee because you have to have it. read more

This place was okay..... I would stay away from all the breakfast sandwiches and stuff like that because it all seems reheated. I ordered an egg sandwich that was still frozen and hard as a rock A little overpriced but that's to be expected from a high end hotel. Some of the workers here are nice but the other ones seem to be annoyed to hear the customers ask them to reheat their sandwiches. (Seemed to be the popular complaint) Not many tables but at least it was clean. As for the coffees you order and quality of taste...well that all depends on the barista you get that day. read more

Is ok for coffee and light breakfast I have a bagel with cream cheese and was good Coffee always great but my husband have an egg white sandwich on the bagel an was terrible so soggy the bread because have a lot of tomatoes with the juice and spinach Never request that at least you change the sandwich king read more

This review is for the continued awesome Cafe Americano and chocolate croissants. The sandwiches are a no. The service was good, not many smiles, but understandable. Busy! Thank you! read more

Horrible experience and would not recommend! First they ran out of bagels at 7am, then could not toast croissants. There were tons of soccer groups staying in the hotel and you would figure the place would be prepared, it is also right after Christmas so you have to expect more people. The staff was not accommodating and they were even out of some utensils, again at 7am in the morning. Definitely recommend driving 2 minutes to I-Drive and hitting one of the breakfast places there (cheaper too). read more

Quick stop in, to buy a bottle of water, and a small bowl of fruit. Total was about $15, but expected that, since we were in the Gaylord Palms. read more

Not bad at all. Hours are convenient and the espresso macchiato was great ! Grabbed coffee a few times here while staying at the resort and always enjoyed it. read more

Just finished breakfast here. It's an attempt to be a Starbucks. They even serve Starbucks coffee. Overpriced would be an understatement. I had a cup of Tazo Tea and a fruit cup. Cost $12. Fruit not that good. The melons were not ripe. The tea is fine but $4 for a $0.50 tea bag and hot water is too much. Even for a hotel. I wanted a fruit parfait instead of the fruit cup. However, they only sell it with Greek yogurt. Yuk! Bottom line way too expensive and the slim options aren't that good. read more

Everything they sell is expensive food sucks never will go back got cereal for 5 bucks a little box

Very low quality, slow service. Incredibly overpriced. $4.95 for a cup of instant oatmeal? $7 for a reheated sandwich? Do not recommend.

The barista I had both mornings was great. She's about the only thing this place has going for it. The coffee was expensive, even by my standards, and I live in the San Francisco Bay Area. I bought a wrap for lunch and it was like $10 for almost nothing. The next day, I stopped off at publix (less than a mile away) and grabbed a much bigger and better wrap for much less price. Avoid this place unless they reduce their prices. IF YOU HAVE A CAR JUST GET WHAT YOU WANT AT PUBLIX. read more

Their Customer service are really rude, including team leader or person in charge. From the point of ordering they're pushing like they're in a hurry to go somewhere. Bad experience. read more

Typical hotel venue with prices that are a rip off compared to a normal Starbucks. My Mocha was so frigging hot I couldn't drink it for 15 minutes and didn't even taste like a mocha. I got an expensive piece of Chocolate cake that was stale. read more

Excellent coffee , fast friendly service. Very good experience even for a would be coffee snob such as myself.

This was bad . They gave me old bagels . My child couldn't even bite into it. The coffee was not Starbucks coffee and God was it terrible . If I could give it less than a star I would. Please don't go here and waste your money. read more

It was extremely watered down the coffee and was not worth the money. The food was terrible and I believe it is giving Starbucks a bad name. It was very disappointing and I had high expectations because of the price read more

While this location is SUPER convenient when staying at the Gaylord, that is the only redeeming quality. If you are in a rush or don't feel like venturing to far for coffee, this will do but maintain low expectations. The service was nothing like what you typically receive at a true Starbucks location. Not realizing this wasn't like a full Starbucks, I started out by ordering one of the holiday drinks which they told me they didn't have. Ok, ok...I'll settle for my standard Caramel Frappuccino. No, apparently they "ran out" of the Frappuccino mix. I honestly just think they didn't feel like taking the effort to make it so I ended up with Caramel Iced Coffee. My friend and I were discussing if we wanted to order any actual food, the lady over heard what we said and just automatically rung it up and started to gather the items. We hadn't actually said anything to her and I didn't even think we were talking loud enough for her to hear us. Needless to say, two coffees, two croissants and a bowl of fruit was $24! We couldn't even eat the fruit it was so gross. I hope that I never find myself in a situation where I have to resort to ordering anything from here again. read more

Was a waste of $6 for the worst macchiato I have ever had. Did my even finish it. My friend spent $5 on a coffee she threw away it was so bad. Very disappointing. read more

They serve Starbucks coffee! What more do we need? Contact Starbucks Corp about points on your card. Save your receipts! The food was standard -- pre-made sandwiches re-heated for you, fruit cups, salads, and desserts. But, they serve STARBUCKS. Considering that I was there for a convention and the line was long (longer than long) each day, the employees were efficient and quick to deliver with a smile. read more

i hate people who order food at coffee shops , good service nice workers love gaylord palms

We're in Orlando so i expect prices to be a bit higher than normal. Coffee shops are normally pricey; just visit any $tar8ucks. In a party of 9, service was fast, the food was hot and delicious. The cinnamon roll had an odd taste but the egg sandwich, egg croissant, egg English and quiche were perfect. In comparison to other on site breakfast joints, we saved 66%. I would go back again. read more

Absolutely freaking awful. Coffee came up in five minutes my breakfast sandwich came 45 minutes later amidst a crowd of 30 hungry people waiting for their food. Never ever go here if you're on any sort of schedule read more