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    The Cleaning Authority - Forked River

    3.2 (6 reviews)
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    Services - The Cleaning Authority - Forked River

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    3 More Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    7 years ago

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    7 years ago

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    Sean C.

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    8 years ago

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    8 years ago

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    9 years ago

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    Sean C.

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    11 years ago

    Owner is unprofessional. Cleaners do not clean well. Does opposite of what you ask. Save your money

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    Always Immaculate

    Always Immaculate

    (1 review)

    Excellent Cleaning, but Serious Administrative Failures by Ownership…read more While the cleaning team at Always Immaculate provides high-quality service, the administrative side of the business--specifically the billing and communication managed by the owner, Sally--is a major source of frustration. There is a documented disconnect between the work performed on-site and the invoices generated by Sally's office. The Billing Discrepancy: We understand that it's difficult to charge down to the minute, so we were Ok with the rounding to the nearest 10 minutes just for simplicity. While we never reported any incidental overcharges and payments, we received balance due invoices after the fact for the same incidental amounts. On January 6th, I was invoiced for four cleaners. However, both the on-site receipts and Ring Doorbell footage confirm that only three cleaners actually arrived. Despite the reduced labor, Sally sent an invoice claiming a balance of $28.27 was still owed (and another invoice for a previous service for $3.23). After conducting a thorough audit of the actual labor provided on Jan 6th (3 people for 1:20 hours each = 4 man-hours at $39.00/hour), the math shows that no balance was owed. In fact, due to the missing cleaner, I had already overpaid by $54.90 (the equivalent of 1 cleaner for 1:20 hours) Lack of Accountability from Ownership: The most disappointing part of this experience has been the total lack of professional communication from Sally. Multiple attempts to resolve this obvious mathematical error have been completely ignored. It is unacceptable for an owner to be so quick to request more money while remaining silent when presented with evidence of a significant overcharge. Bottom Line: While the cleaners themselves do a great job, I would strongly recommend NOT giving this company your business. But for anyone that does decide to go with an "Always Immaculate" or is already a customer, make sure to meticulously track arrival and departure times. Verify and calculate every invoice for actual hours and calculation against your own records. While everyone can make an error on occasion, once you approach Sally with a billing error not in her favor, her customer service is completely unreliable and unresponsive. Which even more so supports the conclusion that she is dishonest and may be purposely overcharging in small increments

    From the owner: With over 30 years in the industry, our experience is evident in the quality work that we do. Our…read morestaff has been thoroughly trained in all aspects of cleaning and maintenance services. If you are in search of a professional company with competent and efficient employees who take pride in what they do, then we urge you to look no further. Always Immaculate, Inc., offers a wide variety of professional cleaning and maintenance services at competitive rates. Contact us today to customize a service package tailored to your specific needs. There is always one thing that you can be assured of quality and customer satisfaction is the #1 goal at Always Immaculate, Inc. Every job, whether large or small, begins with an evaluation of your facility. During the walk through, we will point out any areas that may need special attention. During this evaluation, we will provide you with a customized assessment of your maintenance needs to ensure optimum cleaning results.

    The Cleaning Authority - Forked River - homecleaning - Updated May 2026

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