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The Clean Machine

5.0 (2 reviews)
Open • Open 24 hours

Services - The Clean Machine

Carpet cleaning

Re-grouting

Grouting

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Absolute Carpet Rug Tile & Upholstery Cleaning - Water stains on couch that were not there before the cleaning. They're far more visible in person.

Absolute Carpet Rug Tile & Upholstery Cleaning

(15 reviews)

Working with Absolute Carpet has been absolutely awful. I called initially and got an appointment…read morefor Friday 10/18 which was canceled an hour before they were scheduled to arrive citing a job that was bigger than anticipated. Then it was scheduled for Tuesday 10/22. Nobody showed up Tuesday and when I called they said it was actually scheduled for Wednesday and I must have written it down wrong. Wednesday 10/23 they showed up and cleaned the couch and I venmo'd payment only to get home from work and find dirty water stains on my cream colored couch where they hadn't pulled out all the water correctly. So I texted the number I'd sent the payment through, and got nothing back. I called the next day and was told they'd fit me in that next Tuesday 10/29. Nobody showed up by 4pm so I called again, and was told that if nobody showed up by 5 that Jason, the owner, would personally come clean it on Thursday 10/31. On the 31st I called in the morning to get an ETA on when someone would be there and was told he'd call his guys (again, he had said he would personally come clean it) and get back to me. I have not heard from him since. Suddenly my calls are dropping and then the cherry on top was the 1am call I got (and didn't answer for obvious reasons) and then got my call declined again when I called back at a reasonable hour. Long review to say: Do not hire these folks, they will jerk you around and then do a terrible job. Worst part is they obviously don't stand by their work.

Jason had to cancel on us due to scheduling, but was nice enough to come in first thing the very…read morenext morning which was really appreciated. Place looked great, was told that it would be dry in 2-3 hours. Living room was dry, but the carpet on the stairs was still pretty wet about 12 hours later, but our movers weren't coming until the next day so no problem. I'm at work the next day and my wife's family called to tell me that the stairs are still sopping (24 hours later). I called to see if there was anything that could be done about it, as my movers and wife's family are now over there and are kind of stuck. He explained to me how the cleaning process worked and everything, which was great, and explained that usually it took 2-3 hours to dry. He recommended I "get some fans and open the windows," and although he said "I get it's an inconvenience," also did not offer any kind of apology. He asked bluntly "what are you looking for?" Refused any kind of discount, did not offer to bring over fans/blowers (I don't own any of either myself), and was generally unapologetic and told me "I don't have time to argue about this on the phone I have other customers and clients." Nothing wrong with the cleaning itself obviously, (I think, I haven't been able to see the upstairs) and the carpet looked as good as could be expected given the state of it at the start, but I was pretty disappointed by the lack of sympathy or willingness to help after paying hundreds of dollars for a service. *UPDATE* Jason made things right which was hugely appreciated. Very knowledgeable and experienced and would highly recommend.

CRBR Property Damage Services - Paint smeared on keyless entry

CRBR Property Damage Services

(76 reviews)

And there it is! People.. he just showed his cards. This was ALWAYS about a court ordered monthly…read morepayment. They provided no service to us. We fixed their mistake AND the leak ourselves. They scammed us. If you have any questions about them and their professionalism and whether you should choose them or not, just read the reply from their management. Not "we are so sorry that you've had a bad experience"! How can we make this right. They are awful. DO NOT USE THEM or this will be you. If you or anyone you know has also been scammed by them, please reply with a comment. I'll reach out and get your info. I'm looking into this company further.

Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company, and they had a mitigating company come to dry our home out and investigate the scope of damage. That company did such a great job in all aspects that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work, and so, we agreed to go with these guys. Today, we're looking at a nightmare of a situation and regret that decision deeply. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level the subfloor in various areas, rather than what the job would standard would call for, a self leveling medium. 2) CRBR failed to seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager became argumentative, dismissive, and unwilling to resubmit anything new to my insurance agent who remains open and willing to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least what we saw in the kitchen- corrugated cardboard scraps from LVP boxes). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did not fix the issues but only made them worse; or in the best case, did not address the problems altogether. Luckily, my wife and I were present daily to catch a glimpse of the subpar and neglective practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, all considered, I would not recommend this company to anyone, especially if you do not have an independent inspector to hold them to industry standards / oversee the work. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to the use of "proper material" and "good workmanship." At this point, it would be in their interest to start offering a full reimbursement and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this failure to address was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago and has been paid for.

The Clean Machine - carpet_cleaning - Updated May 2026

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