Any review that says great customer service has to be fake. On multiple occasions I have been…read moreignored. The employees are just rude. This last visit is what did it for me, apparently they do not take walk in balloon orders any more. You have to call in your order days in advance. I was told this rudely after waiting 15 minutes to be helped. This store will no longer get my business. Do yourself a favor and go to the dollar tree or amazon for balloons and decorations. Who ever is the manager of this store sucks, and does not know how to run a store or hire decent employees.

I just want to put this up here for everyone reading the past reviews for this location: the…read moreemployees have changed tremendously. my mom used to shop there all the time and the employees used to be kinda rude, but now they are very nice and helpful. when I visited them last, there was a customer that came in and said that they got an email that their balloon order with I think 24 or more latex balloons was ready to be picked up even though it was a problem with the email system. the employees then agreed to blow up her balloons right then even though her pick up time was later in the day. the young cashier that helped me was also very kind to me and even greeted me when I came into the store. i would recommend going to the store yourself before you believe the older reviews on here from 2013-18

BUYER BEWARE! BE CAREFUL BEFORE YOU BUY!!!!!!!! NO RETURNS, EVEN IF FOR LEGITIMATE REASONS!!! Make…read moresure you read the fine print. And if you have a problem, do not expect to be contacted by the store!

This is the WORST party store on earth. Very little stock, terrible customer service and the…read moreprices are pretty high. I go there only when I don't have time to run out to Party City (which is, by the way, a million times better!)

We rented the video bus for my teenagers birthday party, the bus came and everyone went crazy! Tim…read moreand Mike greeted us and asked us where to set up. They were quick! Showed the kids what games there were and everyone had a blast. They helped the younger ones beat the older ones!! It was a great time by all. Would definitely do it again and again! The initial set up was easy as well. Edie was great to work with, she listened to all my needs and had everything set up and ready for the group we had! The parents had fun with the much needed quite time as well

So cool! I seriously don't think four hours was enough! The kids had such a great time, I booked…read morefor my twin boys 16th birthday party. I would highly recommend this company..& these days, what do you do for teenage kids? So many games, we danced & VR Best part they came to me It was clean the driver was helpful even to the little ones Best party by far I even played "the Mom" lol

I cant thank Unique Party Rental enough for getting me out of a bind!…read morei am from out of town and was planning a celebration of life from Nevada. FB Marketplace vendor left me without chairs/tables/linens 4 days prior to me hosting this event. UPR was AMAZING in trying to coordinate the pick ups/drop offs with such short notice and from afar! I cant thank them enough for all their help. Johanna Garcia and the staff are AMAZING! Use this company for ALL your party rental needs! You will not be dissapointed!

These people are amazing. Great service, very reasonable prices. We will use them forever.read more

Love this store! It's an adventure to wander through and find items you weren't shopping for but…read morecan't live without. Gifts are easy to find! Great prices and always friendly personnel

What could improve ? Service, pricing confusion ! I've been in store 2 times now and both times,…read morethe display pricing did not match the price when checking out ... I thought it was a really interesting store and liked the variety. I purchased some large pots for my porch and thought they were on sale according to signage below items. There was also a chart stating discount and final price ...after finding associate to check out .. I just paid the price that came up on register cause I didn't want to make a fuss. I brought 4 of my grandchildren in the second time and gave them each $10 to spend ... my grandson picked out 2 items on a shelf labeled $5... at register they rung up $10 each ... I told associate that they were on a shelf labeled $5 ... he mumbled something like "they were on wrong shelf" , because I saw how disappointed my 7 year old was, I took his ten and paid the $20 ... when my granddaughter came up with a drawing tablet and some colored pencils ... then that too came up $10 for tablet( marked $5) and $5 for pencils. Her mother went back and took a picture of shelf, with same item and clearly marked $5... the associate then went back to see for himself and came back saying that pricing was wrong and someone ( another associate ) must have shelved them wrong ... what ?? What is going on ... so unfriendly, mumbling and not even a " I'm sorry about that , or thank you for shopping " !!!!! Neither experience was welcoming or met with any friendliness on part of employees. - so my second shopping experience will also be my last. I don't enjoy giving negative reviews, but I'm also honest in my reviews ... I really wanted to like stopping here and bringing my grands here, but I certainly didn't enjoy being an under unappreciated customer, nor will I be recommending store to others.

Okay - I'm not sure what happened to this place. I used them the past two summers to rent chairs…read morefor graduation parties, and they were great. Reasonably priced, very responsive. I picked up the chairs and the warehouse guys helped load them into my car, unload, etc. But then recently, I inquired about renting tables, chairs and linens for a bridal shower. First, their contact us form on their website wasn't working - some issue with the captcha. So I tried emailing with my request and questions about table options. I waited for days, and then I got an anonymous text with a couple of questions in return. So I'd respond, and then days would go by where I wouldn't hear anything again. I called several times and left messages, then I got another text a couple of days later. Finally, I got a text with just a price tag - no itemized breakdown of costs, no responses to my questions about table sizes, nothing. I left another message, asking for an itemized quote and haven't heard back. Its so surprising, considering how responsive and professional they were the past two summers when I rented from them. Itemized contracts, detailed terms. everything you would expect. This time there was none of that. Did they lose their sales staff? Are they going out of business?

Have used this company a few times for an annual event and had a good experience. This year has…read morebeen disappointing they are not responding to a phone conversation or email that I sent. Found another company who is eager to get our business.

We have used her services for many years and everyone leaves our events super excited! Very…read moredetailed work and amazing talent. Would definitely recommend to anyone!

Very talented,you won't be disappointed. Great with children.Balloon talent is phenomenal. Her…read moreexpertise in face painting is unmatched.