My little sister likes Jellycats and I wanted to surprise her so I looked online for stores nearby…read morethat sell them in-person I ended up driving about 45 minutes to buy them in person here. Come to find out after she opened them that she had others she'd rather get and no one else in our house really cares for them so I went to return them but I double-checked their website to make sure they accept returns since it was a local store and I didn't want to waste a trip. The website says they do so I drove another 45 minutes to take them back. Get in the store...and they definitely accept returns... for store credit or exchange "only". So no cash returns. The cashier motioned to some out of the way picture on the side wall that states you can only return for store credit. Some advice to offer: It would be a better idea to put it where customers can actually see it like most stores with alternate return policies do (like on the checkout counter or mentioning it during checkout/making the policy clear that there are no cash returns) so they can make the decision for themselves if they'd still like to shop. Had I known I at least would have double-checked with my sister beforehand or wouldn't have shopped there at all. I don't have any family that young and I don't collect Jellycats so I have no use for the stuffed animals or the store credit. I just wasted $70 and gas...on a situation that could have been avoided with better transparancy. If I wanted to donate $70 I'd have given it to a cause that actually needed it this season. Do better.

uch a cute place! We were shopping for a first time gramma and she found the most adorable sun…read moredress with classic bomb pops all over it! The plushy's were the softest I have ever held. Not a lot of clothes for older kids as advertised on the window but we were not disappointed at all. Very pleasant and welcoming staff and I felt the prices were appropriate for the unique finds.

I Always have an warm welcome and easy, quick sell your items. Then I just go ahead and donate the…read morerest to them. Not only that, I love finding great deals for my son.

Do not shop here or sell here!! I sold my sons clothes here was told it was a three hour wait asked…read moreif they were open Sunday the lady said yes. Due to their website still showing closed on Sunday I called Sunday to make sure since this location is not close to my house. No one answered when I call three times sucks day so I didn't go. I walk in today on Memorial Day pick up my cash and when I walked to over pick grab my bin I was told they donated my bin. I was totally ok donating the clothes but my bin that I'm required to bring my things in is not ok. I was then told by the rude manager that I should have picked up yesterday I told her no one answered and your website said your closed. She said there was nothing she could do and there was no corporate number. So I've found the corporate address, email and phone number lol fare in UT so I will be reaching out tomorrow as well as leaving this review on google. This is not ok

What a cute place! We had such a nice time in this boutique. The staff (assuming owners) were…read morewelcoming and helpful without being overwhelming. The clothes ranged from classic to modern with a bunch of fun splashed around! I bought the cutest boots and they were 25% off. They are willing to deal on items that have been there for a bit or it's the last of it's kind in the store. They have all the sizes up to and including plus and the prices are reasonable. Happy shopping!

From the owner: We offer women and children's clothing, accessories, and gifts.read more

We went with my super picky kiddo and while the prices are not cheap, she loved being there. We had…read moreExcellent customer service and a she was able to pick out things that she would wear. There were so many choices of clothes and accessories to keep her happy, we had a hard time leaving and trust me, clothes shopping is the least favorite activity for her. We will for sure be back!! It's our new favorite store!!

Love this store and have been coming since I was a little girl over 35 years ago but one of the…read moreolder ladies that works here is excruciating. She hovered over us the whole time and was over the top with her commentary; it was suffocating. So uncomfortable and so unnecessary. Will think twice before returning again. This kids store is not kid friendly so if you go, do not bring your children.

The absolute worst customer service ever!!! Employees just stand behind the registers, they barely…read moreever speak to customers! Also while shopping today I asked if they carried an outfit and the lady said without even looking and so I went back to the area where I thought I saw it and sure enough I found it. I also noticed the price was cheaper online, I've always price matched to their site with zero issues until today! The employee got upset with me because I asked if she would honor it and she goes "I'll do it this time only" with a horrible attitude and I asked for the managers name and she mumbled it so I couldn't hear, so I asked again and she said it louder and I asked is your name .... she said yes and I said okay I'll make sure to let her manager know how rude she was to me and she goes "I honored the online price" and I told her it wasn't about the price it's the fact she was rude and nasty to me while I had my two younger kids with me!! I refuse to shop at this store again!! I will just shop online or go to another location! I will be filing a complaint with corporate!

Every time I've come into this store the staff is always courteous. The store is clean and there's…read moreenough room for me to bring my baby stroller in. I think it's the only store I've been to lately that has adequate staffing, there's always someone nearby when I need help.

I really enjoyed the customer service and the employees were very nice! They also had a very good…read moreselection of different jeans.

The Bathroom was Horrible and it smelt Bad. Not to mention no one greeted me. This place is Highly…read moreNot Recommended.

Newly relocated at 505 N. Goliad St, a mile north of the original store! Still making a few…read morearrangements before opening to the general public. The new Southern Roots is a remodeled former vintage home, next to "SERVE by Hallie B." boutique. Great neighbors! Southern Roots offers style for both guys, and the gals: classic looks, casual comfort, and outdoors wear by Patagonia, and other brand names. Classic Birkensock sandals in many colors and designs. Water wear sandals & shoes. I bought a Patagonia "NOH2O" rainproof hooded windbreaker with big waterproof pockets that has done the job when needed, really came in handy. Accessories, hats, sunglasses, accent jewelry, socks, gloves, and more. Staff was pleasant and helpful during my visits. The new Roots at 505 N. Goliad has it's own parking in back, and along the north side. Marked ADA parking space & ramp entry into Roots. So, looks like February 13th, a Saturday, will be a "Block Party" to welcome Southern Roots.

Placed an order online with Southern Roots. Very pleased with my purchase. I ordered six can covers…read moreas a gift for a girls weekend getaway. They are ADORABLE and were a huge hit! What an awesome idea to put a pocket on a can cover so ladies can keep their lip gloss and ID all in one place. Product arrived quicker than estimated, wrapped with tissue and a hand written note of thanks. I will definitely be shopping here again. Thanks Southern Roots!