My little sister likes Jellycats and I wanted to surprise her so I looked online for stores nearby…read morethat sell them in-person I ended up driving about 45 minutes to buy them in person here. Come to find out after she opened them that she had others she'd rather get and no one else in our house really cares for them so I went to return them but I double-checked their website to make sure they accept returns since it was a local store and I didn't want to waste a trip. The website says they do so I drove another 45 minutes to take them back. Get in the store...and they definitely accept returns... for store credit or exchange "only". So no cash returns. The cashier motioned to some out of the way picture on the side wall that states you can only return for store credit. Some advice to offer: It would be a better idea to put it where customers can actually see it like most stores with alternate return policies do (like on the checkout counter or mentioning it during checkout/making the policy clear that there are no cash returns) so they can make the decision for themselves if they'd still like to shop. Had I known I at least would have double-checked with my sister beforehand or wouldn't have shopped there at all. I don't have any family that young and I don't collect Jellycats so I have no use for the stuffed animals or the store credit. I just wasted $70 and gas...on a situation that could have been avoided with better transparancy. If I wanted to donate $70 I'd have given it to a cause that actually needed it this season. Do better.

uch a cute place! We were shopping for a first time gramma and she found the most adorable sun…read moredress with classic bomb pops all over it! The plushy's were the softest I have ever held. Not a lot of clothes for older kids as advertised on the window but we were not disappointed at all. Very pleasant and welcoming staff and I felt the prices were appropriate for the unique finds.

I Always have an warm welcome and easy, quick sell your items. Then I just go ahead and donate the…read morerest to them. Not only that, I love finding great deals for my son.

Super overstimulating experience at kid to kid in Rockwall! The employees (while very nice) are…read moretalking WAY too loud across the store to each other. I understand chatter while working, but the volume was honestly overwhelming and I had to leave. Also, the way the clothes are clipped on the hangers is frustrating because you cannot really tell what the item is. They did have a good selection of things and the pricing was reasonable, but it was distracting in there with the teenage workers talking I couldn't do it.

What a cute place! We had such a nice time in this boutique. The staff (assuming owners) were…read morewelcoming and helpful without being overwhelming. The clothes ranged from classic to modern with a bunch of fun splashed around! I bought the cutest boots and they were 25% off. They are willing to deal on items that have been there for a bit or it's the last of it's kind in the store. They have all the sizes up to and including plus and the prices are reasonable. Happy shopping!

From the owner: We offer women and children's clothing, accessories, and gifts.read more

Love this store and have been coming since I was a little girl over 35 years ago but one of the…read moreolder ladies that works here is excruciating. She hovered over us the whole time and was over the top with her commentary; it was suffocating. So uncomfortable and so unnecessary. Will think twice before returning again. This kids store is not kid friendly so if you go, do not bring your children.

We went with my super picky kiddo and while the prices are not cheap, she loved being there. We had…read moreExcellent customer service and a she was able to pick out things that she would wear. There were so many choices of clothes and accessories to keep her happy, we had a hard time leaving and trust me, clothes shopping is the least favorite activity for her. We will for sure be back!! It's our new favorite store!!

The absolute worst customer service ever!!! Employees just stand behind the registers, they barely…read moreever speak to customers! Also while shopping today I asked if they carried an outfit and the lady said without even looking and so I went back to the area where I thought I saw it and sure enough I found it. I also noticed the price was cheaper online, I've always price matched to their site with zero issues until today! The employee got upset with me because I asked if she would honor it and she goes "I'll do it this time only" with a horrible attitude and I asked for the managers name and she mumbled it so I couldn't hear, so I asked again and she said it louder and I asked is your name .... she said yes and I said okay I'll make sure to let her manager know how rude she was to me and she goes "I honored the online price" and I told her it wasn't about the price it's the fact she was rude and nasty to me while I had my two younger kids with me!! I refuse to shop at this store again!! I will just shop online or go to another location! I will be filing a complaint with corporate!

Every time I've come into this store the staff is always courteous. The store is clean and there's…read moreenough room for me to bring my baby stroller in. I think it's the only store I've been to lately that has adequate staffing, there's always someone nearby when I need help.

I've always been a fan of Old Navy. This is your typical new-ish Old Navy. They just completely…read morerearranged the whole store and it flows nicely, though I was disappointed that the clearance section seemed to get much smaller. I've found some great deals there including one of my favorite shirts that was on sale for about $3! Since they redid the store though, I have yet to find any deals like it. The people working there are usually nice, many are just awkward teenagers. Even on Black Friday the store was in relatively good order still. It's nothing out of the ordinary, but a staple for buying new clothes for me.

I really enjoyed the customer service and the employees were very nice! They also had a very good…read moreselection of different jeans.

Newly relocated at 505 N. Goliad St, a mile north of the original store! Still making a few…read morearrangements before opening to the general public. The new Southern Roots is a remodeled former vintage home, next to "SERVE by Hallie B." boutique. Great neighbors! Southern Roots offers style for both guys, and the gals: classic looks, casual comfort, and outdoors wear by Patagonia, and other brand names. Classic Birkensock sandals in many colors and designs. Water wear sandals & shoes. I bought a Patagonia "NOH2O" rainproof hooded windbreaker with big waterproof pockets that has done the job when needed, really came in handy. Accessories, hats, sunglasses, accent jewelry, socks, gloves, and more. Staff was pleasant and helpful during my visits. The new Roots at 505 N. Goliad has it's own parking in back, and along the north side. Marked ADA parking space & ramp entry into Roots. So, looks like February 13th, a Saturday, will be a "Block Party" to welcome Southern Roots.

I had the best time in the store yesterday!!! My first time actually since I don't live in the…read moreRockwall area. I just wanted to say thank you to the girls who helped me!!! I work 7 days a week as a real estate broker and my entire life is in storage right now. I had ZERO spring clothes.... So I needed everything. It was the most anti pretty woman, pretty woman shopping day! The girls we're extremely kind, extremely helpful, and made this EASY! Y'all have an incredible team Highly recommend. As for people who say the stuff is over priced... I found it to be completely the opposite. It's extremely reasonable, I won't say cheap because they carry nice brands. But the most expensive item I got was like $75! Most in the $30-50 range which I think is fantastic for a high quality boutique that caters to their customers! I will be making this drive again!!!!!!