I think this is my first negative review. It's been bothering me ever since so figure I need to post I shopped at The Cellar yesterday based on reviews and recommendations. I received the opposite of great customer service. The cashier was neither friendly, knowledgeable nor willing to help me with my inquiries. My first time here and lack of knowledge regarding organic wines (need for visiting guests that have allergies to sulfates) the clerk said I'm the last person you can ask about wines. Ok, I'll try Goggling some brands. When I asked her if they carried any of the brands she said I have no idea but couldn't help me locate any on shelves even though we were the only customers. Then at cashing out my husband requested military discount which they do offer, clerk said yes she will give us discount. He showed his ID, she cashes us out. I check receipt (+$100), I don't see any discount. I ask her to confirm discount and her response is, oh well, I don't know what to tell you I thought I gave it to you, nothing I can do now. Shrugs her shoulders and turns away.
First and last visit to this store. I don't often buy much wine or liquor but like to shop local and shop frequent for all things from groceries to household goods and this was the worst service I have yet to receive-period. I'll take my business elsewhere. read more