Im a long time customer and they are professional and compassionate but it comes at a price. I feel…read morethey are worth it.

Dr. Kate DeLisle cared for our golden retriever for years. From the front desk staff, to the…read moretechs, to other vets, we always felt our pet's care was foremost in their minds. If we get another pet, we will definitely take them here.

This man is incompetent. He failed to weigh my pets, failed to check the temps, and other basics…read more Only after my poor review did he start weighing pets. You get a quick appointment because he killed off his patients and isn't busy. I can tell you about the rabies vaccine and his withholding the certificate, and other things, but you should have an idea now about his lousy services. The other quack Dr Massaro the traveling vet fleeced me out of several hundred dollars, practically called me nuts, and failed to do a simple tick test to check for tick diseases, and that was the problem. Avoid them both and take your pets in to be cared for.

I had been looking for a new vet and was thrilled to find one that came to my house. I have two…read morelarge 100 lb Alaskan Malamutes and taking them can be a struggle. I was impressed with the care and attention my dogs received from the Dr. I needed a quick appointment and they were able to see me and solve my issues right away. So professional and loved answering my questions. I would highly recommend this vet.

Fantastic place with great people! I've been coming here for over 20 years, and some of the staff…read morehave been there just as long, bringing a wealth of skill and experience. It's immediately clear that everyone at the clinic has a deep compassion for animals and their well-being. I truly can't imagine going anywhere else. Thank you, Florence Animal Clinic, for always being there for me and my pets!

I brought my rescue pup (1yr) here to get a first visit check up. I have had my rescue for about a…read moremonth. We were rushed in, immediately asked to get on a scale and brought right into the exam room. He was scared, shaking and crying/whining. The staff did not seem to provide emotional support (pets, sniffs, patience or inviting voices) . I suggested they give him a treat(that I brought) to make him feel more comfortable in a new space with new faces. He growled when his ears and belly were touched but she was able to look at his teeth without any growling. They then put a muzzle on to attempt to get blood. They were unable to get blood and Dr. Lorenzo labeled him as an "aggressive" dog and was surprised "Massachusetts let an aggressive rescue dog in". I will not be returning here for the sake of mine and my dog's emotional well being.

This is the best dog service and they also good with cats…read more Have used them for over 1 year, 5 days a week. My dog has gotten more time outside than I could give since I have to work so he can eat LoL. I get peace of mind which is worth the money too. Trustworthy and very reliable. Quick to reply to any concerns. Highly recommended!!

Sarah's pet sitting service was incredible! They were so thorough in making sure our dog would be…read morecomfortable with the assigned sitter and helped us customize a sitting schedule based on our needs. During their stay, they sent us lots of photos and video updates to make sure our minds were at ease knowing our pup was well cared for and happy!!

Dr. Sidorsky was absolutely amazing. He was extremely compassionate and genuine. He helped my cat…read morecross the rainbow bridge and it was very peaceful and not at all traumatizing- which was my biggest fear, as I have never had to put an animal to sleep. I have spoke to my family members afterward and it brings me to tears when I explain just how calm and understanding of a human being Dr. Sidorsky is. Previously I had set up an appointment for my younger sisters cat and she also reported an amazing experience. I also referred my aunt after hearing about my sisters experience. She also had a great experience. I will definitely be contacting him again when the time comes for my other kitty and I will definitely continue to refer him to friends and family. I wish more vets were as compassionate. Thank you Dr. Sidorsky.

Dr Sidorsky was a phenomenal vet for my elderly cats. I am most especially grateful to him for the…read moremost peaceful passing a Kitty could have. My beloved fifteen year old cat passed peacefully in my arms. He was the love of my life and I miss him terribly but am so comforted knowing he went at the right time with the kindest care. Tiger, Clyde, and I thank you!

Hey pet lovers , after a less than satisfying experience at another veterinary hospital we took our…read morelittle shar pei to these guys . She had a mass cell tumor. ... a very serious and potentially fatal illnesses requiring surgery . The entire staff was extremely polite and very considerate of our feelings and the well being of our little doggie. They were very thorough with the explanations of the disease and its treatment options . They were not at all pushy or sales pitchy with the selection of which treatments to pursue. They were understanding and respectful of our budget concerns. The doctors are brilliant and highly skilled in their field. They are skilled surgeons. Their bedside manner is excellent, very respectful and professional ....they made a bad situation less stressful and enspired hope and confidence that things would turn out alright and they did.....even if things had of not turned out as well as they did I am confident that riverbend did the best job possible with our little friend ......our little dog ended up having surgery and did extremely well . She is bouncing around like nothing happened . This business is top shelf . I would highly recommend taking your furry friends here for the very best treatment possible . Very impressed with everyone there . Building is spotless and cheerful . Mood in front of the house is professional, courteous and up beat . The caregivers are absolutely the best I have ever encountered in the veterinary field and I have had dogs for 40 years .

I have used Riverbend Animal Hospital for the last 16 yrs. I would never go anywhere else. They…read morehave bent over backwards to help me when I have had a problem. They opened the office when it was closed to help put my dog to sleep, researched a rare medical issue with my present dog, and worked me in when I had an emergency. They are like a second family to me.

This vet has to be the most caring and sensitive to pets needs I have ever had the privilege to…read moretake my pets to. They have an incredibly qualified staff that goes out of their way to make not only my pets comfortable but me as well. This was not only my experience but the people who referred me had nothing but raving reviews for this wonderful place. When my youngest dog was neutered, they were fantastic, they took all my calls and put all my fears to rest. They let me visit before he could come home, which was something no other place has done with any other animal I have had. They are also very reasonable priced. They took a voucher I had for neutering from a program that helped to lower the price of fixing your animal if you were having financial difficulties. At the time my husband had just gotten laid off. I can't say enough good things about this veterinarian, at the moment they are involved in a rabies vaccination clinic at the Hatfield Fire Station that costs $12! I can only say, BRAVO, BRAVO! It's a little out of the way, but my canine companions are more than worth it. They give us endless unconditional love and I can't imagine giving them anything other than the best I can. This place is the best. Give it a try, it's worth it.

I have been going to the clinic for over ten years. First with my soul dog, Auggie, then my first…read morecat Spirit. Years later following with my cat Tahini and dog Dahlia. From the beginning, the staff, front desk and her technicians, have been kind and helpful. Dr. Owen has bed side manners that most veterinarians do not have (I speak from working in the field for 13 years). Her kindness and empathy in hard situations is very appreciated. While I have only had one visit with Dr. Carrington, he displayed the same outstanding characteristics as Dr. Owen and the rest of the staff. There is a male technician my animals and I usually have. I am not sure what his name is but he is always amazing with my pets and with me as well. It is family owned which is an anomaly now-a-days. The cost of the services are reasonable. I drive half an hour to bring my pets there, not just because it is cost effective, but because the overall experience, especially during the times we all dread, are nothing short of amazing.

24 hour staff for animals....how it should be! They board both cats and dogs is nice. There's also…read moredaycare for the dogs and a grooming salon for both dogs/cats. While I wouldn't ever be in need of boarding for my cats, my dogs have stayed here multiple times and I've never had an issue with it!

We were visiting the Amherst area for a graduation and needed a daycare spot for Theo, my beagle…read more Everyone was really nice and accommodating. Theo enjoyed the stay. It was far preferable to leaving him in an unfamiliar Airbnb for the afternoon.

We moved to Massachusetts with two big, rather high maintenance dogs and were worried that we…read morewouldn't be able to find someone who could both handle them AND enjoy spending time with them. Laura has exceeded our expectations in every way and we were so lucky to find her! Laura has stayed with our dogs, Frog and Mowgli for both daytime visits as well as overnights and always goes above and beyond to make sure the dogs and we are comfortable. A few things I love that Laura does: 1. She always writes us a note summarizing her time with the dogs, which is especially reassuring when we're far away and traveling. Hearing that they're doing well and are cozy and happy is such a comfort! 2. She always plays games with the dogs to keep them stimulated. They especially like the "find it" game, where she hides treats around the house and they have to go find them! She also encourages them to chew on their bones, which they often forget about. 3. She's not intimated by taking on extra tasks, like caring for one of our dogs after surgery. Frog had fresh stitches all around his eye when we left for a week-long trip, which worried us. She applied ice packs, ointment and pills multiple times a day and when we came back he was as good as new! 4. She is always prompt, professional, and friendly with us. 5. She is loving but firm with the dogs. I know that they have a friend in Laura, but can't take advantage of her by jumping on her or misbehaving... the best combination ever of balanced affection and responsibility. In short, when we go away (whether it be a day or a month), we know that Laura has things under control on the home front, and that's more than any pet owner can ask for. Thank you, Laura!

Laura is the best pet sitter. She looked after our elderly cat with great affection and attention…read moreto detail on many occasions. Prior to visits, she would always call to ask clarifying questions which showed she was truly invested in providing quality care. She very much put our mind at ease. For fair rates she came for daily visits, cleaned the litter box, refreshed food and water, and brushed and loved on our fur baby. Laura also took notes of her visits and left them for us to review, all of which were peppered with endearing anecdotes of her time. I have no doubt she provides the same exemplary service for dogs, too. I would recommend Laura to anyone. If not for moving out of state we would continue to rely on her knowledge, skills, and abilities.