Truly appalling customer service! I bought several Rambo rugs from this shop after they told me Horseware had great warranty, and that they would keep all records of sales on their system and send rugs back to Horseware for me if any issues arose. When after a year one of the rugs did begin to leak (Rambo warranty for leaking is 3 years) , the chasm between sales pitch and actual customer service was truly astonishing. With the result that they threw away a $350 rug that was just over a year old having left one phone message. A couple of friends have told me similar stories with terrible shipping incidents and cancelled orders being sent out and charged so I would be very careful ordering from this company. All their stock is available elsewhere! I wish I'd dealt directly with Horseware, The Carrington shoppe are now saying they have no sales records prior to the company being taken over a few months back, which again, if you bought something being told they would keep records and you wouldn't have to, I'd beware.
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