We helped our daughter to purchase a Kia Cerato through Ms. Nat Naim and the experience couldn't…read morehave been more pleasant. Ms. Naim was friendly, professional, and very knowledgeable - an absolute pleasure to deal with. We would not hesitate to return to Booran Holden and Ms. Naim for a future purchase. Thank you for making our vehicle purchase so enjoyable.

I noticed a small oil leak coming from the sump of my 2012 Captiva and called Booran Holden (they…read morewere my closest dealer) and booked it in for this small warranty repair. The vehicle went in on the 9th of April and did not come out until the 16th of April (8 days for a sump reseal) 24 hours later I noticed the leak was still there so it went back on the 30th of April and it was returned on the 10th of May, this time they did the timing case seal as well. To remove the timing case the engine must be removed from the vehicle (which is normal practice because most of the Captiva's leak from here so it shouldn't be too difficult right? WRONG this is where it all started. Once i picked up the vehicle I had to travel across Melbourne for a wedding the very next day 100km into my journey (practically straight from the dealer) it broke down and was towed to the nearest dealer, I spoke with the General Manager from Booran Holden and he told me "If it was something they did wrong it would be towed back to them so I wouldn't have to make the journey back there to pick it up once repaired and to hire myself out a vehicle and I would be reimbursed (if it was their fault). It spent 10 days from the 11th of May at Mantello Holden with them finding a fault with the Vacuum Control Solenoids, Booran Holden automatically told me it was nothing they had done so I had to drive back across town and pick it up, 16 mins after i picked it up it broke down on one of Melb's busiest freeways at 5:00pm and towed to the dealer i bought the vehicle from. It spent 32 Days at Gary and Warren Smith Holden for them to finally uncover the problem, when Booran Holden removed the engine you also remove the fuse box and ECM and take it all out together (so you don't have to unplug every wire) only problem was the idiots allowed coolant from the overflow tank to soak the ECM and fuse box and the reason other dealers were replacing components like the Vac solenoids were because of shorting due to coolant. Once the ECM and fuse box were replaced I finally received my vehicle back and decided to lift it on the hoist at work the sump was still leaking and I also noticed a self tapping screw in the sump because they must have snapped the bolt, so the dodgy mechanics there hammered home the screw instead and also I noticed that underneath the vehicle they lifted the front of it from the wrong spot and damaged cross members that attach to the chassis. I took the vehicle back to GWS Holden and they ended up having to replace the engine because there was no upper sump section available the repair took another month. After the new engine was installed it went straight to the panel beaters for Booran Holden to foot the $2500 repair bill and it was yet another month until I got it back. here is an email to myself from a member of Gary and Warren Smith Holden when I asked for documentation of the repairs they had to make to the ECM and fuse box Road tested vehicle home and back, the car performed perfectly on the way home (30km) but logged both codes when returning the next morning from a cold start (same codes). Opened Holden Technical (TAC) case and explained the situation and how we had found coolant had been spilt and saturated the fuse panel and ECM area (probably when engine was removed for timing cover oil leak at another dealer). TAC advised to change the under hood electrical centre (fuse box) and check all vacuum hoses. Replaced fuse box assembly and all vacuum hoses and tank. Road tested vehicle home again and the same thing happen, the vehicle drove home perfectly but after cold start approx 5km into trip the light came back on and logged same codes. This time we were able to capture the live data via GDS data list (induction data) and could see that the desired and actual boost pressures were not matched (actually too low). Sent data to TAC and we both reviewed the captured data. Due to the fact that the solenoids and the vacuum hoses have been replaced the fault either be insufficient vacuum supply or intermittent fault in ECM. Fitted vacuum gauge to vacuum pump and found all was OK. Removed ECM and found coolant through multi-plug connectors on ECM and has also saturated terminals of the ECM (terminals face vertical so coolant could have leaked down onto the circuit board of ECM). Replaced ECM and programmed after cleaning multi-plug connectors thoroughly. Drove vehicle home and back again and found this time all OK, did not log any codes. On road test the snap shot data log via GDS2 was reviewed and found boost pressures now performing OK on entire trip, but did notice EGR value not performing correctly which could set a code in the future. Check EGR operation and found EGR actuator solenoid housing cracked not allowing EGR to work properly. Replaced EGR solenoid and road tested home and back again. Found engine management system now 100% all fixed. So it is VERY CLEAR this was 100% Booran Holden's fault