Absolutely frustrating service department. Dropped our Edge off over two weeks ago for…read moretransmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

Terrible experience. Called the day prior to heading over to ensure truck was available and was…read moretold by 2 different people it was. Drove 3 hours the next morning to get to dealership. About 15 minutes from my wife and I arriving I get a call saying the truck is not available for sale because they found 2 severely rusted sections on the frame. I arrived anyway as we were close by that point. They of course had no other trucks anywhere near the price available and did not seem to really care about the inconvenience. Got a email from the General Manager asking how they did so I responded, but never heard anything at all from him, not even an apology. The truck was still listed on the website for sale 2 days later. Also, according to the website the truck had been on the lot for 22 days before I came over to see it. So is this evidence of poor quality control, lack of actual proper inspection or something else? I don't know because the customer service is so bad! Stay away, I sure will.

While on vacation in late September 2025 (from Florida), my brakes failed on my Tundra (brake lines…read moredamaged). Kaylah worked diligently to find the needed parts and get the repair done expeditiously. She saved our vacation. She's a great ambassador for your dealership !!!

Absolute nightmare of a dealership keep in mind, my first time going to a dealership to buy a…read morevehicle very sad experience went with my father who has exceptional credit 850+ with cash in hand and these idiot sales folk ignored us!!! Once we finally got the help one vehicle was completely rusted all over still being sold for 31,000 absolutely unacceptable. Decided to go to Fred Anderson Toyota of Greer and that was the best experience possible very sweet kind sales folk approaching you not having to walk in and ask for anyone. Maybe take a visit and learn from them.

Great help from the sales dpt, purchased my first ford Truck from them. So far I've been really…read morehappy with their service dpt as well.

We were out of town on vacation with our camper. Two days before we were supposed to leave my pick…read moreup started making an odd noise. I got to the service center the next day when they were opening. The service manager very kindly squeezed me into the afternoon. My pickup needed a new alternator. They also found the turbo boost hose had a hole in it which could burst at any time. The next day the part arrived and I had it at the shop at 8:00. By 9:00 the truck was done. Super service from very kind people. Ignore all the old negative reviews.

Great selection of cars at very fair prices and easy finance the customer service is definitely the…read morebest around. They are one of the more established car dealers in the county. I highly recommend shopping here first. Sherry , Travis and the gang are the best in the business!!! This is a must stop shop for your auto needs. They are a walking mans friend I have heard that many times through the years and it's true! Very nice dealership!!

From the owner: Family owned and operated for over 50yrs!! We serve our local area with great deals on used autos…read moreand trucks. We also offer buy-here pay-here financing, and we welcome cash buyers as well!!

Sold me a Jeep that had a lemon law title without informing me. When I found out they agreed to let…read moreme return it but I had to purchase another vehicle off their lot. They didn't have anything I liked and refused to bring another vehicle from their sister lot so I had to buy a truck I didn't even want. The manager was extremely rude even after I told him I am a business owner and buy a vehicle or two every year. Never again would I step foot on that lot.

We purchased a car that would jerk several times when pushing the gas peddle. We mentioned it…read morebefore the purchase, multiple times asking if this was an issue with the car and if it could be fixed. We were told it was simply because it's a small motor, and that it wasn't not something wrong with the car. Well.....just about a year later, the lurching and jerking when pushing the gas peddle continued to worsen. We took it in to the dealership, and they were able to " fix the problem" for $450. We had purchased an extended warranty, but they said fixing the problem was not covered by the warranty because it was considered maintenance, not a warranty issue. All along it had been spark plugs. I feel that we were taken in, taken advantage of, and railroaded. Will not be purchasing another car here, and will be avoiding having any repair work done here.

Very deceptive business practices, they try to lie and manipulate you anyway they can into getting…read morea car with them they will run your credit and give you an interest rate two or 3% higher than what it actually is and not tell you about it because they want a pocket extra money. The add-ons they sell are complete scams most of the time they're not even on the vehicle. This is the dealership where you don't feel welcome and as soon as you buy, they don't want anything to do with you. Never do business with these people.

I am writing this review to express my extreme disappointment with a situation I encountered during…read morea recent interaction with Countryside Chevrolet. After an online inquiry, I was contacted numerous times by different people about the vehicle in question. Today I spoke with a salesperson to see if we could come together on a deal. I was told, however, that no numbers could be provided unless I agreed to a "soft inquiry" to pre-qualify. I made it abundantly clear that I did not want anything that could affect my credit score or appear on my credit reports. I was reassured, explicitly, that this would not be a hard inquiry, that it would not lower my score, and that it would not show up on my report. Imagine my outrage, then, when within an hour I received an email from Credit Karma alerting me to multiple hard inquiries on my credit report. These marks can remain visible for up to two years, impacting future financing opportunities, all because I was misled. This is not only unprofessional, it is deceptive. I entered this conversation in good faith, but I was given false information that now has long-term consequences for my credit history. I expect accountability and a resolution to this matter. Amended: Countrywide Chevrolet has my phone number because they called me repeatedly. Yet here they invite me to call them. I have had text interactions with the salesman but no accountability or resolution.

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

I got an internet price on a new ford from this dealership. Started the paperwork to get approval…read morefrom my company and between the internet price time and the buy time the cost increased by $7000, excluding tax fees and other destination costs! Seems like bait and switch and false advertising to me. Same vehicle, same vin, same model but now they want $7000 more. I inquired as to the change. Austin referred that the discount could have included Fords retiree discount or related. This is just bs. Ford's retirees get a steeper discount. This scheme appears to simply be a bait and switch. Regardless, it's dishonest! I posted this review and would you believe it 2 reviews showed up day later. These guys are dishonest phonies.

I bought my car here back in June. It is now November and I am still waiting for my registration to…read morebe complete. The dealer used a 3rd party vendor to handle this because of covid. While everybody has been kind, the lack of urgency regarding this is upsetting, and I would not work with them again at this point.