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    The Car Butler

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - The Car Butler

    Car wash

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    7 years ago

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    Franklin Ford

    Franklin Ford

    (23 reviews)

    Absolutely frustrating service department. Dropped our Edge off over two weeks ago for…read moretransmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

    Terrible experience. Called the day prior to heading over to ensure truck was available and was…read moretold by 2 different people it was. Drove 3 hours the next morning to get to dealership. About 15 minutes from my wife and I arriving I get a call saying the truck is not available for sale because they found 2 severely rusted sections on the frame. I arrived anyway as we were close by that point. They of course had no other trucks anywhere near the price available and did not seem to really care about the inconvenience. Got a email from the General Manager asking how they did so I responded, but never heard anything at all from him, not even an apology. The truck was still listed on the website for sale 2 days later. Also, according to the website the truck had been on the lot for 22 days before I came over to see it. So is this evidence of poor quality control, lack of actual proper inspection or something else? I don't know because the customer service is so bad! Stay away, I sure will.

    Countryside Chevrolet

    Countryside Chevrolet

    (17 reviews)

    Very deceptive business practices, they try to lie and manipulate you anyway they can into getting…read morea car with them they will run your credit and give you an interest rate two or 3% higher than what it actually is and not tell you about it because they want a pocket extra money. The add-ons they sell are complete scams most of the time they're not even on the vehicle. This is the dealership where you don't feel welcome and as soon as you buy, they don't want anything to do with you. Never do business with these people.

    I am writing this review to express my extreme disappointment with a situation I encountered during…read morea recent interaction with Countryside Chevrolet. After an online inquiry, I was contacted numerous times by different people about the vehicle in question. Today I spoke with a salesperson to see if we could come together on a deal. I was told, however, that no numbers could be provided unless I agreed to a "soft inquiry" to pre-qualify. I made it abundantly clear that I did not want anything that could affect my credit score or appear on my credit reports. I was reassured, explicitly, that this would not be a hard inquiry, that it would not lower my score, and that it would not show up on my report. Imagine my outrage, then, when within an hour I received an email from Credit Karma alerting me to multiple hard inquiries on my credit report. These marks can remain visible for up to two years, impacting future financing opportunities, all because I was misled. This is not only unprofessional, it is deceptive. I entered this conversation in good faith, but I was given false information that now has long-term consequences for my credit history. I expect accountability and a resolution to this matter. Amended: Countrywide Chevrolet has my phone number because they called me repeatedly. Yet here they invite me to call them. I have had text interactions with the salesman but no accountability or resolution.

    The Car Butler - carwash - Updated May 2026

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