I began to go to this bakery for cakes about ten years ago for their ultra moist cakes that they're known for. The first few times I went, the service was great and they made beautiful and tasty cakes. The last few times I've been there, it has definitely been a different story. This cake store has now become my second choice and I only go there if my first choice, or a new cake shop I am going to try is closed and I need a cake right away. Here's the scoops: 1) The last time I got a cake here, it was supposed to be a Hello Kitty cake. Okay. Everyone knows Hello Kitty is PINK. The cake looked like it WAS pink before they had it sitting in the window where the sun made the color faded. I wonder if they ran out of pink and just didn't want to make or get more. Really? Very bad first impression for my Hello Kitty Cake. After I saw this, I was like I probably will not come here to buy another cake again especially if they screw up the color pink. Who does that? 2) Went there to order a cake because the other cake place I was going to order from was closed. No other choice. Cake gallery was open. My daughter wanted a themed cake of Tangled, and since it just came out, I figured I would bring in a picture to see if they had any design like it. Walked in there, and asked the lady if she could make a cake that "looked" like it. She said she had to check because it was a copyrighted image. Ya, I KNEW that and told her I brought the picture in JUST IN CASE they didn't have a premade tangled cake. Geez. Well, of course she told me she couldn't make an edible image of that. I didn't say I WANTED an edible image, but she thought I did. She made me feel as if I was STEALING something from her store! Yikes! Anyway, my daughter found a cake with the Rapunzel on it and I just said I will take that cake. The lady was SO mean! Didn't even have a smile on her face, nothing bright and shiny that MOST cake shop people have because they're delivering HAPPINESS to people with their baked goods! I can say I will most likely NOT come back here, give them another go, again. It's been THIS long and it has been getting progressively worse. I will always go to my first choice, even if it is not open on that day. I will wait. The one good thing about this place, though, is that their cake flavor and texture is always good. read more

We ordered three cakes for our wedding from the Cake Gallery last October. The main cake was a traditional tiered wedding cake in which we had our own topper. The second was a sheet cake since the tiered cake wasn't large enough for everyone. The last was my groom's cake which was Mr. Met. They did a good job on all three and we wouldn't hesitate to recommend them to anyone looking for a cake for a special occasion. read more

I would love to have loved it! I read the nice reviews on yelp and other websites and decided to go there... I chose one of their small cakes from their bridal cakes collection The attendant was quite helpful and the cake came out just BEAUTIFUL as in the picture. I had such a big expectation, based on the reviews and on the aspect of the cake, unfortunately the champagne filling was scanty and the cake was not moist or tasty as they claim it to be. Still, it was supposed to be for 8 people but I guess it would easily serve 15. Anyway, I will freeze the leftovers but I don't think I will want to eat it anymore. Disappointed. Editing... I did freeze the cake and tried to eat it... Awful :( Then, I tried to make a trifle of it - not edible at all. Threw all away and it was my beautiful anniversary cake :( read more

Best cake shop in Omaha, first time had cake for my wife's birthday with hunger games theme and thus year for our daughters first birthday cake with frozen theme. One thing we can tell you will never be disappointed beachside cakes are super moist and full of flavors, you can pick from variety of flavors or theme and the price is really great compare to their quality. Keep up the best cake in town guys read more

Our wedding cupcakes were awesome, they were a hit with our guests BUT our wedding cake itself was so ugly did not recognize it was supposed to be a Stanley Cup. Both my husband and I play hockey so we had a themed wedding. One guest thought it was a grecial urn, NO design whatsoever to make it look like the cup. The bowl on top was crooked and fell over on its own with one piece cut from it. We left it at the hotel to be thrown away. A HUGE waste of $675.00. read more

We ordered a chocolate cake with buttercream frosting and a vanilla cake with raspberry filling and buttercream frosting. We barely had any left over and one person commented that it was the best chocolate cake they had ever had! read more

I ordered a cake from Cake Gallery in Omaha, NE and they did a bad job on decorating the cake so I returned it to them and got another cake that was displayed in the glass counter. I complained to the owner and told him that whoever decorated the cake did a bad sloppy job and the cake decorating was rushed looking. The owner thought it was a beautiful cake and it wasn't and he did not even apologize to me. I will never go back there again. The owner was rude to me. read more

OMG these cakes are so good. A little pricey but worth every cent. You are paying for quality! We got our wedding cake (3-d Guinness glass) and a few birthday cakes here and have NEVER been disappointed. I would never hesitate get an products from the cake gallery. read more

Just bought another champagne cake for a friend. I made myself sick by eating 6 slices of cake! I don't have a sweet tooth but there is something about their champagne cake that makes me want to keep eating. read more

The cakes I order from The Cake Gallery are always PERFECT. If I need a creative and tasty cake, I will always order from here!

Went in for brownies , so good and chocolate cupcakes. Customer service very good. A large variety of styles and flavors of cakes for your occasion, always have enjoyed there products. read more

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The Cake Gallery is the best made cakes in the area! Even just the vanilla cake is amazing and delicious, and they offer multiple flavors!! They are very flexible with pricing, and very accommodating to changes. They do everything possible and won't fall short of amazing! Can't wait to see my wedding cake :) read more

Their cake is pretty good. Decoration is very customizable and they do great job. But I heard some complaints on their service side. The cake is very soft and moisture, the frosting is light and I can eat (I usually don't eat butter cream frosting as it is too rich and too sweet). Definitely better quality than a cake from grocery store. read more

The cake tastes wonderful! Some of the best I've ever had. The last few cakes I have ordered have came out with sloppy decorating... Needless to say I have been trying other places read more

The ladies were super friendly and helpful. My coworkers enjoyed the coffee cakes. They're a little hard to spot, but worth the search.

Always the best! Cakes are always moist, and my go to cakes are the lemon filled, strawberry filled and fudge filled. Have also had strawberry with cream cheese frosting. The only cakes I will buy! read more

Excellent team and great Cakes!!! Most talented group of cake artists in the Midwest !! Becca is fabulous!!!! Go here if you want quality and expertise! read more

My friends and I stopped in here last week for the first time. The cookies are amazing! (We haven't ordered a cake yet) The location is great but the place is small. It was busy and hard to move around to get out. The lady checking us out wasn't friendly but the others working were! I will be ordering my sons cake here soon! read more

Our wedding cake was quite delicious and very beautiful. We got marble cake, almond cake with amaretto filling, and their renowned pink champagne. I got many compliments from my guests on how tasty the cake was. Thanks Cake Gallery! read more

The cakes are always delicious and beautifully decorated! Everyone loved the birthday cake for my husband's 40th birthday party. It was a marble cake with a chocolate mousse filling and whipped icing. It wasn't just a skimpy strip of filling. It was filled with chocolate mousse! The cake was a huge hit!! Thanks to everyone at the Cake Gallery!! read more

I am so excited... we just picked up a cake for a function... it is spectacular!!! Could not have hoped for anything better!

Have gotten cakes for special occasions twice. Both times - perfection. The strawberry cream cheese cake is awesome.

I ONLY use The Cake Gallery for my cakes. Any problems that I have ever had they have corrected right then. I have enjoyed working with the staff to come up with different ideas for my cakes and most were executed just the way we discussed. read more

They were good but a bit too sweet. I would have liked some sea salt to balance out all that sweetness. The cookies are more like soft scones. read more

I love the cake gallery! We always go here for anything we need. They do all of our sons birthday cakes and did our wedding cake! read more

The Cake Gallery - 30th birthday cake the cake gallery made for my husband! - Custom Cakes Near Me - Omaha, Nebraska

We ordered a adult cake from the cake gallery. When we picked it up it was not what we ordered. We couldn't change it because it was right before the party. Later in the evening we cut into the cake and it was terrible. The frosting was extremely thick and tasted like plastic. We through the whole cake into the trash. I was very disappointed I have never had a bad cake from her before. read more

I am a wedding coordinator and have ordered all of the cakes for my clients from The Cake Gallery. The service and attention I've been given has always been excellent and each time the results exceeded my expectations. Naked wedding cakes have been trending for the past year or two, but when I called all of the other bakeries in town for estimates, the other bakeries had never even heard of a "naked" wedding cake. The Cake Gallery not only knew what a "naked" wedding cake was, they specialize in them and the naked cake they made for me was absolutely gorgeous. They really make a point to stay up to date with new wedding cake trends. I would highly recommend The Cake Gallery. read more

CAUTION! Make sure to check your cake thoroughly before leaving. We gave a detailed drawing with written instructions for our cake. When we arrived at home and opened the cake, we were extremely disappointed. We scrapped off unwanted items and did the best with what we had. When I called to talk to the manager, he said to bring it back and he would see what he could do. No time when we live across town and a party starting. In addition, he fought with me, insulted the drawing and told me so be it when I told him I was going to tell others how disappointed I was. Expected a work of art and got a mess of frosting. Will never return to the Cake Gallery. Even a simple, I am sorry would have helped...but to insult me and not take responsibility for the mess they called art...terrible business. I just hope the cake tastes good...$80 down the drain. Lesson learned the hard way. LOOK before you leave and make sure you have plenty of time, patience and money to waste if you plan on doing business with the Cake Gallery. read more

I heard many good reviews about the cake at the Cake Gallery,so I wanted to try them I called on a Wednesday to pick up a sample cake on Saturday. I told them day and time I would be in. Went in with 2 friends and had terrible service, the clerk seemed very annoyed i was there and I felt like I had to pry information out regarding price and when i had to place an order. I went in a week later to purchase the cake I discussed the week before. This (different) clerk was also annoyed I was there and implied I could not afford the cake I was talking about. I told her the price I was given, she went to check if I was correct, I had the audacity to be correct and the order process went a little better. My friend went to pick up the cake 3 weeks later, this clerk was annoyed that my friend didn't have an SUV and did not want to give her the cake. The clerk said it would melt in the trunk and the trunk wasn't flat enough, even though the cake only had a 5 minute commute to get to the party. The trunk was also empty and flat. When the clerk went back inside, my friend had to "steal" the cake (i prepaid it).The cake was fine, made it to the two places it need to go and didn't start melting to about 9 hours we picked it up. This all said the cake was very cute (two piece luggage set) and tasty, but I only put up with the service because of my friend's opinions of how good their cake's are, and they were right, but the customer service was terrible and I'll probably not go back. read more

The cake I ordered for my son's baseball team was exactly what I wanted and ultramoist. The teammates and parents loved it and I will definitely order from The Cake Gallery again. read more

The cake flavor was good -- that's why I went to them. BUT...the cake did not look like what I ordered. Lots of $$ for not so much "bling". If I had to do over, I'd order a very small "pretty" cake and two sheet cakes to serve. read more

Pre ordered a special cake and it was exactly as ordered, tasted wonderful and was truly beautiful. Service was excellent. The staff wanted to be sure that everything was perfect. The bakery was very busy on a Saturday afternoon but service for pick up was very quick. read more

I have liked Cake Gallery for a long time until now! Our family will no longer be going here anymore! Just picked up my sons cake on Friday 2/22/19 for a Saturday Birthday. The Cake was suppose to have different color circles with yellow dashes around the cake, however they decorated it with circles of the Incredibles boy Dash faces in 3 different areas of a boy's 13th Birthday Cake. I then had to return this stupid cake and had to drive back on Saturday to pick up another corrected cake I should of had in the first place!!! Customer service sucked! Should of delivered the replacement cake the next day due to your error. That didn't happen!!! Hy-Vee would of went way out of there way to make things right! Not the Cake Gallery!! Very Disappointed in your company!!! Poor customer service. No Sorry for you wasted time or adjustment for there error. There are plenty of options for cakes in Omaha someday your company may find out the hard way with this kind of service. read more

We had two birthdays in the family, within a span of a week. A Google search threw up Cake Gallery as the most popular shop on cakes. We went on a weekend to the shop to place the orders in advance. Plenty of variety and price points, yes! However, the lady who served us had no smile and talked down to us all through. She was, probably, expecting us to know everything about the place on our first visit. Or it was the vanity about being the best in town, maybe. Or, maybe the color of our skin; we do not know. We decided to go elsewhere. read more

I originally emailed them a photo last September for a birthday cake after calling them. Didn't get any response so I called a few weeks later to be told they don't accept photos by email for cakes without a deposit and to re-email and then call. I decided to utilize another bakery since they couldn't be bothered to email me back telling me to call to place a deposit. Kept hearing good things and decided to give them a shot on a basic cake with no special requests. Ordering off their website has been a nightmare. I ordered April 25th and did not get charged after using PayPal on their website. I have contacted them THREE times now and have still yet to be charged. They keep blaming PayPal and PayPal says it's an issue on their end. When I called to inquire they told me the owner was working on figuring out the issue and would call me by Tuesday...never received a phone call. Sent a follow up email and got a "we are still looking into it." Seriously??? So I'm going to forget and get a random charge from them 6 months from now? You couldn't have by now cancelled the PayPal our and asked me for a credit card instead? No thanks. It was my first time ever trying them and will be my last. read more

Staff was not very helpful. Was looking for a baby shower cake. Cake was tiered with cupcakes. Was told they did not have the tiered stand would have to get somewhere else. Was told they did not have any lion king decorations or anything similar I would need to go somewhere else to get as well. Price was high for not having everything I needed. Maybe this place is just for basic Cakes. read more

I co-own a private party facility where we have wedding receptions nearly every weekend. We see cakes coming from Cake Gallery quite often and they are always, ALWAYS beautifully done and delicious. I can't attest to the customer service in the store, but the people we see on the delivery end of things are friendly and professional. We recommend them highly! read more

despite of my crazy move from va to omaha,we are truly blessed and to top it all we recently celebrated my husband birthday and i was a little hesitent in ordering because to find a good bakery its hard..me and my family are sooooo glad to have found one..cake gallery you guys are awesome,good listeners,compassionet, respectful and fun..god bless you and keep up the good work.see you all soon for our next birthday or event.. read more

I love the cake gallery. They can design any cake you want. This is definitely a place you should go when looking for a cake for tour next event. They not only have great cakes but they care about what you want and delivering great service! read more

I would highly recommend having the cake gallery, in Omaha NE make your next cake for any birthday, holiday, or special occasion. I live in Chicago and had to come back to Omaha for a baby shower. I sent them a picture of what I wanted and when I picked it up, it was perfect. I had her make a half chocolate and half white cake, and it was very moist and absolutely delicious. Thank you very much cake gallery. read more