Great and super friendly service! We were warmly welcomed by the owner herself, and made to feel right at home! The treats are delicious and took some home with us! We will be back, soon! Highly recommended! 5/5 read more

The Cake Boutique - Bakeries Near Me - El Paso, Texas

I ordered delivery for a family member for his birthday during this COVID crisis...and cake boutique did an excellent job. Not only did they write a happy birthday note for my relative, but they added an extra cupcake! He told me the cupcakes are delicious - he hasn't eaten them all yet, but he's definitely enjoyed the ones he's tried. Seeing the reviews I notice a lot are outdated. If you're craving anything during the COVID Crisis then order some desert from Cake Boutique! read more

The Cake Boutique - a dozen cupcakes in a box - Bakeries Near Me - El Paso, Texas

I'm not sure what this place has several bad reviews. I couldn't even take pictures of the cupcakes of how good they were so I don't understand. Anyway my friend asked me to stop by and pick up some "tres leches cupcakes" I got to the place and the girl who was obviously the baker (with her apron and powder on her face and hands) was super nice she came and told me about the specials they have I was specifically there for the cupcakes so I grab the dozen for $25 she just had 11 tres leches cupcakes o I asked for a carrot one to complete the dozen. They accept cash, card and Apple Pay. The place smells delicious like bread just baked, and the cupcakes once we ate them we couldn't had enough of them. Recommend this place I haven't tried the cakes but so far the cupcakes were really good Totally recommended read more

So reading through other reviews, this place is hit or miss. And for us, it was definitely a miss. I always wanted to try their cupcakes as they're surrounded by cute fashionable boutiques, and their shop has cute decorations. And the name "cupcake boutique".... Made me think that their cakes couldn't be bad. It was a lady who took care of us but I could definitely see why they're getting bad reviews based on their customer service. I got a red velvet cupcake and a cake ball.. (I forgot the name) but the cupcake was not even close to call it fresh. It was so dry and the frosting was hard. It just wasn't right. Reading other reviews makes me think that we just went on a bad day, but again it's not right if a cupcake place doesn't sell fresh cupcakes. read more

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TLDR; My experience with this business was not pleasant. It would be better for you to go into the store and draw your order for them than use reference photos. Ask for your order early so if there's a mistake, they have time to fix it. My friends had better experiences with their cake when they ordered in Spanish. Maybe just order from Albertsons. The specifics: I was referred to this business through my friend who ordered a cake for her engagement party. The cake was accidentally made larger than what she ordered, but they didn't charge her extra for their mistake. While we waited for hers, we had a few of their cupcakes and we enjoyed them. The cake ended up tasting great too, so I decided to order. I tried emailing them through their website, but never received a reply. I contacted them through their Facebook so it would be easier. I wouldn't recommend this because it was a mess. I also called them later to give my deposit and confirm my order was correct. The woman I spoke to repeated my order including** the details back to me, so I didn't think there would be a problem. I couldn't go to the store to confirm my details because I live out of town. My order was $173 for: - Custom 6 inch cake (65) - 12 custom strawberry cupcakes (4.50/cupcake) - 12 custom dulce de leche cupcakes (4.50/cupcake) I sent them pictures and a linear list of the items I wanted. What was wrong: - the anchor cake didn't have pink icing detail on the top (not a huge problem) - the cupcakes didn't have the right designs The reference photo shows white icing with anchors and starfish in blue icing. I asked for 12 cupcakes with blue anchors and 12 cupcakes with pink starfish (so we could tell the cupcakes apart). I got 24 cupcakes with blue fondant anchors on white fondant with white icing below. - the cake was burned (but I couldn't know this until after we cut it) How they dealt with it: - defensive - argumentative - would not apologize - didn't offer to correct it until I asked - didn't offer an alternative/solution - blamed me for the order being wrong - told me I would need to wait an additional 3 hours - didn't offer a refund for the design being wrong on 12 cupcakes at minimum I wanted my order to be right. I didn't care for a full refund because at least i had the right flavor cupcakes. Even if they couldn't completely redo my order, they could've offered to make pink fondant starfish on white fondant so it would look cohesive or offer me some sort of reimbursement for 12 of them not having the detail I wanted. I thought the cost was going to hiring a professional, but there were way too many inconsistencies. There's no way for you to guarantee your order will be right unless you babysit them the entire way and ensure you think of enough time for them to correct any mistakes. How was the finished product? I've had better for less and I've made better The dulce de leche was plain white cake with caramel in the middle. The only thing satisfying about the strawberry cupcakes was the filling. The cupcakes were all eaten. The cake was burned. Update: at 11:11PM the following evening (33 hours after I needed the cake), they apologized and offered a credit to be used on a future cake. I appreciate the apology and the alternative, but this was something that shouldn't have taken over a day to figure out. read more

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Never disappointed when I stop at cake boutique's. We've got birthday cakes, cupcakes, cookies and novelty cakes there over the years, it's all fresh and delicious. The employees are friendly and helpful and the prices are very reasonable. I have been order custom cakes for 6 years in a row read more

Cupcakes are OK. Nothing to write about. The little cake balls were amazing though! read more

The Cake Boutique - Chocolate fudge - Bakeries Near Me - El Paso, Texas

I ordered 2 red velvet cupcakes thru uber eats and they tasted like fridge, the dough was cold and not tasty at all. I don't know if this is only a problem with the cupcakes but they really should solve it. read more

Do went went here yesterday and ordered a Strawberry, lemon, and carrot cake cupcake. I also ordered Macaroons. Everything came out to 25 bucks. Which I thought wad a little pricey. The macaroons were great. The box I purchased came with only 9 macaroons. The only cupcake in ate was the lemon cupcake and it didn't like that I was tasting 2 different kinds of lemon flavor in the icing and the cake itself. The flavors literally collided. The icing when I got to the middle was so thick that it felt like pudding at one point. I really wanted the red velvet but the color wasnt red and looked more chocolate..truly a bummer. Might come back for the macaroons. read more

Nightmare experience!! Never again! I wanted to like them as we were very excited for the three layered cake we had commissioned for a graduation. But boy, what a terrible experience- rude and abrasive for no reason. Our family has catered a number of cakes throughout El Paso and this was a never again experience. First off the cake did looked nice when we initially paid for it at the counter. We were told that we could "put it in our trunk" since it was sturdy. We opted to carry it in the front for better balance and safety (which we had done a number of times). As soon as we got into the car (full air-con nonetheless) the cake slabs began to condensate, melt and slide off each other. We literally didn't make it out of the driveway and had to turn back to ask the bakery to help us. We were met with the most despicable, argumentative, defensive and antagonistic criticisms from the owner and other employees. We were told that it was entirely our fault, that something must have happened to the sticks holding the cake together (?!there were absolutely no sticks tethering the three slabs together because it had slide off!?!). There was no semblance of apology or offer of repair. When we pressed that we needed it corrected and they could separate the slices which we would later assemble. We were told that there would be $100 repair fee and 3 hour wait, and that we were the most horrible customers and we should "never return to the store again". Because we did need the cake we waited the time and picked up the cake (without correction fee in the end)- but were made to sign a handmade 'contract' that said it if anything happened to the cake it was our fault. We were told that it was now mandatory to sign that contract (!?!). The atmosphere was unnecessarily vindictive. It was honestly dumbfounding that the experience was so awful- the personal attacks were unacceptable. There was not one iota of customer service or thoughtfulness or any apologies whatsoever. We are no strangers to commissioned cakes as we get them for birthdays and parties- but this was unreal. The experience with the Cake Boutique left us in literal tears and with a terrible experience. No wonder they have so many awful reviews. Never again. read more

Do you like cheesecake? How about nutella cheesecake? Is choco flan something you're interested in? Do you like trying random cupcake flavors? For me, the answer to these questions is yes, yes, and YES!!! I know this place is better known for their cakes and cupcakes, but I decided to only choose 2 items to try during my first visit. The array of cupcakes was beautiful, and they pretty much have every flavor under the sun. I went with the nutella cheesecake, which was really fluffy and creamy, and the choco flan which was extremely decadent. They even added on some thick caramel sauce right when we ordered it! I saw a lot of bad reviews because of the service, so I was hesitant to come here. But the gentleman that helped me out was really kind, so I had a good experience. The items I ordered were great, but I personallt prefer the more spongy and moist choco flan from Bowie Bakery. read more

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I've gotten cakes from here for many many previous events. But she's usually rude and today did it for me!! My gender reveal cake was made, but not even an hour after we got it, the elephant & rabbit that was on the cake fell off without us even touching the cake. I called to see if she can help but she initially hung up. I called again and her response was "I'm sorry but this is your fault, it is no longer my problem." We have tried putting it back together, and with that we realized the stick that's supposed to attach the elephant to the cake was WAY too short, therefore is was bound to fall off! Now my cake is ruined and have no cake for our gender reveal because the frosting has been scraped off. Poor service! read more

The Cake Boutique - We tried picking up the elephant and putting it back on and this is what resulted. - Bakeries Near Me - El Paso, Texas

They were overbooked with orders and they still accommodate me!! The cake was absolutely gorgeous and tasted amazing! I will be ordering ALL my cakes from here on out!!! Truly made the night!!! Wonderful chocolate cake!!!!! It made the whole night!! read more

The Cake Boutique - a birthday cake with chocolate drips - Bakeries Near Me - El Paso, Texas

I have mixed feelings. We ordered a cake in December and it was amazing. We tried the tres leche cupcakes and also amazing. Today, we cut into my daughter's very expensive two tier cake and the frosting tasted like gasoline. I can usually power through any cake. I love cake. But this frosting was awful. The fondant also tasted odd. The flavors were not what I requested. I let the shop know and they offered a free future cake, which is great. But it was very disappointing as the cake was the big splurge this year since we couldn't have a party. read more

EXTREMELY POOR customer service!! My sister-in-law recently ordered a cake for a big family gathering where we celebrated a medical school graduation, birthday, and memorialized my mother-in-law's beautiful life. Before even getting out of the parking lot with the $250 cake, its top layer slid off. When she went back inside to ask for it to be repaired, she was told it would be an additional $100 & that she would not be ALLOWED to go back to their store!! RIDICULOUS & OUTRAGEOUS!!! They were unprofessional in constructing the cake & unprofessional in how they chose to speak to her and handle the situation. DON'T GET YOUR CAKES FROM THIS PLACE. THEY OBVIOUSLY CAN'T OR WON'T STAND BEHIND THEIR WORK. read more

The Birthday cake was the worst we have ever eaten. First of all she sold the cake I ordered when I arrived. She gave us this dry, hard cake. Save your money don't buy This is the Almond Coconut cake. Burnt,dry and hard. read more

The Cake Boutique - Bakeries Near Me - El Paso, Texas

I would give them a three. The cupcakes are okay if they are freshly made. The first time I went we bought half a dozen. They were okay in taste, the bread was old, or taste like it was old. I loved the frosting of the cupcakes. I went back and got a few more, birthday at work, and this time the cupcakes were moist. My favorite are the red velvet. The frosting of the carrot cake ones need more sugar less spice. I gave them a 3 star just because of the second round. Probably would buy Albertson cupcakes before I spent a fortune here. read more

We ordered a red velvet cake here and also picked up some cupcakes. The Red Velvet cupcakes were great with the cream cheese icing. The cake however was NOT as it had plain icing, not cream cheese Icing, it was not good and a huge disappointment after what it cost. The cupcakes we got were all good except the almond one had too much almond extract in It and it was over powering. read more

From the moment you walk in, the service was unprofessional. The one guy was on his phone. We told him it was our first time, but don't acknowledge it. Had to ask what kind of cupcakes they had. He was bothered by the question and just started shooting off flavors. Strawberry, chocolate, orange.... I mean I can make these cupcakes at home with this attitude. We asked if the small cakes were make today he said yes. We ordered 2. The almond and pistachio cake were the driest, super sweet, no flavor cakes ever. I don't recommend going here. Find another cupcake place or go across the shopping center to Chocolat! read more

I honestly should've gone with the reviews but I wanted to see for myself. 65 dollars wasted. I ordered a birthday cake for my son, the fondant was coming off and the cake wasn't that great. A Pillsbury or Betty Crocker cake out of the box would've been better. They didn't write happy birthday like request and also the inside wasn't green, which was supposed to be a cute little surprise. The cake to cream ratio was terrible. When I tried to pick it up they said they had an issue with the oven and didn't have enough time. The lady that took the order down was a little pushy so that also wasn't that great. This place works for some but it's a miss for me. read more

Yet again we received a beautifully decorated and designed cake that was absolutely delicious!

Ummmm, no! Walked in Thursday afternoon interested in ordering a cake for college graduation in a week. The lady greeted me in Spanish, I replied in English, she replied in Spanish? After she finally figured out that I do not speak Spanish very well, she gave up and told me to wait for a minute while she was preparing some coffees for other customers, sounds good. When it was time to ask about cake options she had no book, or list, but pointed to cupcakes and saying that they can make whatever flavor cake they had in cupcakes, frosting I guess they only have fondant and butter-cream is what she said. Occasion? Graduation, saying this I hoped she would have been able to give me an idea of a phrase or decorations... nope. She requested that I e-mail or bring in an image showing what I want on my cake. This is good I guess if one has the time, and really cares about the exact detail of their cake but I don't, I wanted "Congratulations Graduate, class of 2013" with my school colors on it, expecting that the cake decorator should offer me some creative advice like other bakers and decorators have in the past. This wasn't my first time ordering a cake... wondering if it was her first time selling a cake? Prices are pretty steep as well, $40 for a cake and then $4 per additional letter! I considered it and bought two cupcakes on my way out to try, if they were good enough I made an agreement with myself that I would just order the cake from there and get the process over with. The cupcakes were dry, crumbled everywhere, and the frosting was super, super sweet that I had to wipe it off. Not impressed, Id rather go to Albertsons, pay 1/3 of the price and receive the same quality. read more

The Cake Boutique - Looks better than it tastes... - Bakeries Near Me - El Paso, Texas

I was shopping in the center and decided to stop into satisfy my sweet tooth. I expected the inside to look a lot nicer. Customer service was awful! The girl was beyond rude. No greeting when you walk in and she looked at me as if I was bothering her. I ordered ONE cupcake, which she didn't even place on a plate or napkin for me. Worse, she grabbed it with her bare hands! There are tables to eat at, so I sat down to try to enjoy my cupcake. The cupcake was half frozen!!!!!!! Is it just me to think you can order a cupcake and eat it then and there (as you are able to in other cake shops)?! Even half frozen, the cupcake was dry and tasteless. Not worth the $3.00!!! Hell I could've bought a box of Betty Crocker and made myself a dozen at that price...and I'm sure they would have tasted a lot better! I would never recommend this place to anyone! Save your money and time! There are ample other cake joints to go to. read more

I read all of the reviews before heading over to The Cake Boutique. I just moved to El Paso, and was really excited to find a new sweet spot for me to indulge. Even though the reviews were bad, I thought I should give them a chance. I honestly wish I hadnt. They were probably some of the worst cupcakes I have ever had (and this is coming from someone who has dessert EVERY night, and cake/cupcakes at least once/twice a week). The cream cheese icings were WAY too thick and had been sitting out for so long that you could literally play with it and not get your fingers dirty. It was like chewing on rubber. I tried: The Almond Coconut: The cake tasted pretty good, the cream cheese icing was awful and there was some weird piece of fruit randomly stuck inside my cupcake (maybe it was supposed to be there, but it felt out of place.) The Raspberry: It was okay, the filling was nice and soft, but the icing was awful again. The cake flavor was mediocre at best. The Banana Marble (Name might not be 100% correct, but the only one they have with banana): The icing was AWFUL, you could tell she used banana extract and WAY too much of it. The cake was even too strong tasting, I disliked this one the most. Overall, I am glad I at least tried this place out so I never wondered if I was missing out on something good. I definitely wouldnt recommend this place to anyone, though. The only positive comment I can make is the guy working there was really polite and pointed out each of the flavors for me and my fiance. read more

The cake I was about to order was the simplest cake ever and yet I was going to be charged $75 for a small round cake with a picture on top! Nope-- I rather go to SAMs club and pay $35 for it and be done with it! read more

I really enjoy this cupcake shop. I usual stop by after I get a mani at Mesa spa. The cupcakes are pretty big and they all have a filling which is a nice surprise. The flavors available vary from time to time. I guess my only complaint about the shop would be the rude customer service it always seems like the cashiers/serves are annoyed and ready to get you out as soon as you walk in. In sweets in EP they really do deserve a strong 3 stars. read more

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Husband got me a birthday cake from here. Granted it was with 2 days notice so neither of us expected much for presentation. But nothing justifies the dry, plain taste of this cake. For one, cake should be moist, unless they specialize in bread? For two, how is the filling (which is plain vanilla frosting) thicker and harder to eat through then the outer frosting. We literally took pics for memories, ate a slice each and trashed the rest. read more

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A pleasant bakery with a decent selection of cupcakes and cakes (a few mini macarons too). I ordered two cupcakes and a cup of hot chocolate. The first cupcake I ordered was a tres leches cupcake which was a flavor I had never seen before in any other bakery. It had an almond crust topping which was a bit sour, but after getting through it, the cake itself was delicious and had a milk/cream filling I gobbled up in less than a second. The second cupcake was a Despicable Me cupcake inspired after the minions. It was adorably made, but unfortunately the cake itself which was chocolate flavored was lackluster and not as exiting as the outside. The cup of chocolate I ordered was made with Ghirardelli chocolate and it was very delicious. Overall I would give this "boutique" 3 stars, it is a new take on the usual same old, same old desserts El Paso has to offer, ( with the exception of the fantastic Belle Sucre ) and a fresh breath for anyone looking for a cupcake crave satisfier. read more

Placed an order for a birthday & Halloween cake a week out and it was absolutely perfect. Beyond my expectations, and the cake was the hit of the party. Gave out a handful of cards that I picked up. Also had an small assortment of cupcakes for the office - all delicious. I have my new bakery (goodbye Greggerson's). read more

The Cake Boutique - The cake!!! - Bakeries Near Me - El Paso, Texas

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rude people. making people cry in their store and having no sympathy for their customers. they didnt assemble the cake right and blamed it on my mother. shes been a loyal customer for months and they have the audacity to treat her like that. read more

I wanted a red velvet cupcake on my birthday, so I stopped in. It smells delicious in this place, but that's really the best part. While I was there, I asked about ordering cupcakes for my son's birthday. Nothing elaborately decorated, just regular chocolate and vanilla with a colored icing, and they charge $2.99 each! For two dozen, with a buy 10 get 2 free deal, that's almost $60!! I don't know if that's normal here or what, but that's insane, especially after I just ate my cupcake. I will say, the icing was delicious, like cheesecake on top of the cupcake. BUT, the cake itself was awful. I don't know if it was really old, or a bad batch, but the top was literally tough. Once I got past that, the rest was incredibly dry. It was the worst red velvet I've ever had. I wanted to like this place because it's not too far from home, but thumbs down . read more

I went to get a cake for my mother in laws birthday this past Saturday. I had only heard of this shop, had not gone before. I usually get chocolate cake, because I love it but decided to try something else. I saw the carrot cake and went for that one. It was the best carrot cake that we have ever had!! My cousin from San Diego even said it was the best she ever had! Great job cake boutique. Can't wait to go try your chocolate cakes, they looked heavenly!! :) read more

After driving by for months, I finally stopped in to see if this was, perhaps, the bakery I had been missing from living in larger cities my whole life. While it isn't big on variety of offerings, it does deliver on variety of flavors and smell. Oh god, the smell when you walk in is pure sugar and happiness. Cupcakes line the bakery case in a dozen or more flavors (I've only bitten into the pumpkin one so far, but it's divine). As the name implies, it also sells larger cakes, not to mention a few tiny treats (mini-tiramisu, anyone?). They also have a sizable coffee offering, especially for not being a coffee shop. Drip, latte, mocha, etc and all the flavors of syrup you could want. A must-stop-shop for dessert. read more

I don't usually review unless the service is exceptionally terrible or exceeds all expectations, so my third review goes to the exceptionally terrible Cake Boutique. Not only were they rude to me when I walked in, they wouldn't give me a price until I told them how many guests I wanted to feed. I threw out the number 30. She said the price was $120. When I told her I thought it might be closer to 20-22 she said the price was the same. What??? OK, I was willing to pay the price because the shop offered to make the cake to my specifications . I gave them a photo of the cake I wanted, the flavor and specifically told her NO FONDANT. Just buttercream frosting. The woman wrote all the instructions I gave her for the cake on the photo I provided. I asked to pick it up the following Saturday for the special occasion. When I arrived to pick up the cake, it was completely and comically decorated with fondant. Completely! I asked why and was told I didn't ask for frosting. When I asked to see the photo I provided, the girl couldnt find it. It got thrown away. She went to get another woman who told me if I didn't want the cake she would throw it away. She hovered it over a trash can like I was going to beg her not to. "Go ahead, throw it away!" She did and had the clerk refund me my money. No apology. I felt that my event would be ruined with no special cake. It wasnt, we had a terrific time in spite of not having the cake. Do not go to this place if you are counting on the cake to be special to your event. Do not go to this place unless you appreciate a cake that looks like it is made with neon colored play-dough. I will do you a favor and tell you now that they charge $4.00 per guest according to thier receipt. Even though I changed the number to 20-22 the price remained at $120. Horrible service. read more

Long story short: Good cakes, poor customer service. Let's start with the cakes: They are very well done, and reminiscent of the cakes you'd expect from a cakery in a larger city. The cakes (and cupcakes) have a nice supple texture and aren't overly crumbly or sweet. It might sound like a given, but getting a soft cake that maintains its shape well is not an easy task, and I think the bakers here should be commended for achieving it. Personally, my favorite type of frosting is cream cheese (on a red velvet cake), and theirs is very nice- it's tasty without being cloyingly sweet. The presentation is also quite nice, and they obviously take pride in presenting beautiful and decadent desserts. Unfortunately, the people who work here lack customer service skills, and it's bad enough to taint a good dessert. I came in, in person, on a Tuesday to order a cake for the following Friday, and the cashier wrote down my order. Come Friday, I show up to pick up my cake, and it is not ready. The staff wasted 10 minutes of my time searching for the cake before admitting they didn't have it, and then they questioned whether I had actually placed an order. I explained that I had, in fact, placed an order, and the baker came out to tell me that if I could come back later, she would bake me a cake in time for the birthday party. I said that would be an inconvenience, but luckily I had some time before I needed the cake. So, I decided to show up late to the birthday party, came back three hours later to pick up the cake, and asked if they planned to discount the cake at all for my trouble. Though a simple "no" would have sufficed, the cashier grabbed the cake (with my friend's name already written on it) and pretended to put it back in their refrigerator, saying "do you want the cake or not?". I explained that I did want the cake, and that's why I had ordered it several days ago. Then another employee came out of the back and tried to tell me that I had ordered the cake that afternoon, and that I should be grateful that the baker had put everything aside to make me a fresh cake, as if they were doing me a huge favor. I'm no expert in customer service, but I'm pretty sure you shouldn't pretend you're doing your customers a solid by fulfilling orders you agree to meet. I liked the cake, but I'm extremely disinclined to order from Cake Boutique again, because I feel that the staff is irresponsible, and I don't want to risk showing up to an event empty handed because they forget to make a cake I order. Beyond that, they obviously don't value their customers or repeat business, and so I cannot in good conscience recommend this place to my friends. It's too bad, really, because the cakes are not bad. read more

Came here to satisfy a cupcake craving. Big mistake. The cashier was extremely rude and has no customer service skills. Nor does she speak English. The young lady had the worst attitude. When we finally got home to eat our red velvet cupcakes, they were dry and tasted old. Do not try. read more

This place is literally THE WORST!! I ordered a cake design that they had on their website and drove all the way from the far east side to pick it up. The cake was like those cakes you see on the show "Nailed It". It was so awful looking that I had them call the manager who said that they would not give my deposit back even if I didn't take this joke of a cake. We took this horrible cake home and I had to call Target to beg them to make me a replacement for the next day. We ended up having target make a plain sheet cake with a printed picture on top. To add insult to injury we took the Cake Boutique cake to my parent's house to see if it at least was edible and it tasted HORRENDOUS. HARD, TASTELESS, BURNT! I'm almost 100% positive that the picture they had on their website was stolen from another baker. It is no longer on their page!! read more

The quality of the stores appearance has diminished it was very dirty and overcrowded with a very disorganized rack of random supplies. The service was very disappointing and a magnet decortion next 2 the register that has this saying "were use to stupid questuons" really what kinda customer service is that. The cupcakes are exactly what you expect from a place that has forgotten about quality. read more

Horrible customer service! The lady that took our order seemed rushed and was rude! No wonder why they get bad reviews...

Got a red velvet and chocolate.. They were dry, tasteless, and definitely dis not taste fresh. Very disappointed.