3/12/2025 Gormans Furniture delivered our leather recliner. We ordered the recliner end of Jan…read more2025 and it arrived just as ordered. We were wanting a smaller, less bulky recliner for our upstairs bedroom and this style fit our needs. The craftsmanship seems to be well made, great quality and the pricing was a bit on the higher side. The delivery crew took great care getting the chair up the stairs and around the corner without scuffing the newly painted walls or the chair itself.

I decided to stop here to see if I might be able to find a bedframe that would be reasonable and…read moredecently priced. The last time I went to this store was at the Novi location. Our whole living room set and dining room set is from there. Not exactly the most cheap place or low end. Let's see what we can find today. Nancy greeted me at the front door. She asked me what I was looking for and I told her a bedframe. She told me that there's displays set up all around the store and to feel free to look around. I perused around the store looking at every bed and the location. I only saw a couple beds that were of interest to me. I finally went back and looked for Nancy and asked her if she had any darker finished wood bed frames. She flipped her page and I noticed that they had a lift bed available. Interestingly enough we've been looking at lift beds for the last couple weeks now. This is the first time I am seeing it at a store other than IKEA. The bed I picked out by Durham with the Soma wood finish came to just under $3700. With the current discount from 40% to 70% off it would be $2,771. It's made of solid wood and I picked a simple wood panel board as well as footboard. It also has solid wood bed rails. The lift itself is a steel metal frame. There's a $99 delivery charge. Their delivery workers and staff will install and unpack the bed frame for us. The lift bed allows for storage underneath the bed, and the metal steel frame will provide the appropriate support for the mattress. And no longer requires the boxspring. Nancy said it could take about a week before she gets word from the warehouse on when the bed will be available for delivery. She said it could take up to 12 weeks to get the bed, but she would know more when she hears from the warehouse. She will let me know in a week or so and text me an ETA. No contact after two weeks about my delivery date. I had to reach out to the store to find out for myself after a few weeks after my purchase and no calls. The customer service was already tepid up until the sale was in the bag and papers were signed. Not what I was expecting for a more expensive store and definitely not the same level of customer service as what I received from their Novi location. I suppose I should have gone back to their Novi location since I have always had better customer service and experience there than I did at the Troy location. No word after 3 weeks about timing for my lift bed delivery, yet I received a text from the sales woman asking to leave her a review after a week. Does she really think she's going to get a glowing review without following-up with me and letting 3 weeks go by without any information about my order or any timing updates at all. It feels like good customer service is now become more of an exception rather than a rule. Follow-up and follow through should be a rule and not an exception in this or any service industry. I spoke with Delora at the billing or main desk area. She said Nancy is usually good about following up with her customers. She gave me the latest ETA for delivery for end of April. Who knew it would take 3 months to get a Wood Lift bed. I received a thank you card from my sales rep, Nancy P. Over a month after purchase. I kind of felt bothered that she has asked for a survey and now this empty thank you card to me. It feels very much like her going through her normal process or motions as the role of a sales woman at this point. A call or text to let me know what I could expect my ordered bed is all I cared about. If you want to know anything about your delivery, best to reach out them, as they would likely not have contacted me until it was due for delivery and to collect the other half of the dues. I paid half the day of the purchase, and I will pay the other half the day before it gets delivered I finally got a call by end of March that my bed was in stock and ready to be delivered and assembled. I spoke with Shelly. She and I arranged payment for the other half of the statement ahead of delivery for the first week in April. The bed took about 10 weeks to come in for delivery. Does that mean my bed is newly built then. I put the order in on January 21st. I got a call a few days prior to the delivery date that gave me a 3 hour window, 8AM to 11AM. The delivery was the easiest part of the entire experience. Called me about 10-15 before coming to the house. They were in and out in less than 40 minutes. The new lift pad goes up quite easily from the metal frame. It definitely takes much more force and energy to drop the bed back down. The color matches the existing dresser and bedroom set in the spare bedroom perfectly. I do like the simplicity of the headboard. Hopefully won't bed lifting and dropping the bed too often.

Big thanks you to Jay from Mattress Liquidators in Chesterfield. Great salesman and an easy-going…read moreguy who doesn't use high pressure sales techniques. He helped me and my wife finally find a bed that would help us with our bad backs. Looking forward to many nights of good sleep. Would highly recommend this store and Jay as your go-to-guy. Thanks again and keep up the great work!

Hi, i wanted to say from all the delay shippings due to COVID, i would give this business a 5 STAR…read morerating because a nice, kind, gentleman name Dan Losh went out of his way to help out any issues and there was a issue with my damaged furniture, he genuinely fixed it for me since the furniture set was discontinued.. Dan, you are a very big blessing and i would recommend anybody go to this store and please i do not regret buying any furniture and mattresses from this store, the business went above and beyond to help customers. I love this place and I recommend my family to buy furniture here. The best people! Do not give up and may God Bless you. From the bottom of my heart, thank you, Melissa Pardo

High quality, excellent service and delivery. We recently purchased a new sofa and Jasen's…read moredesigner Lottie was wonderful in helping me narrow my choices to the ideal sofa. We haven't purchased upholstered furniture in a long time and I was worried that the quality would not be what it once was but I was wrong. We got a beautiful sofa (added an upcharge for extra firm cushions) at a reasonable price. Delivery was o time and went perfectly. I won't be waiting so long to replace the rest of my furniture.

I bought a mass-produced desk from Jasen's that ended up having an issue and a replacement part was…read moreneeded. The replacement part arrived but also had defects (no fault to Jasen's, this was poor quality control from a supplier from overseas). I was given an option to either order a third part or I could return it nearly a year after purchase and use the money towards a different desk, I opted to build a custom desk through Jasen's and it was a wonderful experience. For the price, if I built this myself I wouldn't be saving much and that's not taking into account the cost of my hourly rate. Joe was with me every step of the way, ensuring that everything was handled properly and all the details were covered. I highly recommend this place. They have great customer service regardless of what other reviews say and they went above and beyond to make sure everything was right.

Sales staff extremely nice. And helpful. The problem I have is with the King Hickory leather…read morerecliners I purchased 10/1/2018. I also purchased the Guardsman insurance on the chairs. Do not purchase it, waste of money. First thing is the chairs I thought were made in USA are made in China. Look to make sure your tags say made in USA. Now the quality of product. One chair leather is worn by dog walking by. Second chair seating pad rip and also ripped cushion. Put claim in with Guardsman and was not covered because of manufacturer defect and do not cover body oil. I was told to resubmit my claim which I did and waiting to get a reply. Read Guardsman reviews from other Customers. I wish I did instead of believing Victoria.

A nice family business that has been around for almost 100 years. Obviously they are doing…read moresomething right. When we lived in MI, we purchased our sofa from them. So many styles and fabrics to choose from in the store. What I liked was that the staff just let us walk around without being pushy. They were very knowledgeable, friendly, and knew design. The owner even came out to welcome us and ask if there was anything else they could do for us? It was refreshing to get great customer service in today's time. What a great find!

Hi Haley.. Just…read morewanted to thank you and your team for the wonderful sleep I got last night.. the firm/soft ratio and complete lack of smell..... I love this mattress! Aloha!!

I called in and emailed with questions prior to submitting my order to Foam Factory after having an…read moreawful experience with a competitor. Haley offered wonderful guidance + advice ahead of time, and during production Esmeralda continued with the same. They completed my custom order in record time for our family RV ahead of an upcoming trip and saved me a lot of grief. I am so fortunate I found them and very thankful for the excellent customer service! We will do business again - thank you!!

I recently purchased a bedroom set, dining room table and chairs, and end tables. I can't say…read moreenough about how wonderful this family is to work with. They helped me to find the perfect furniture and finishes for my needs . I was in the store at least 4 times before I made my purchase, and never any pressure to buy. I currently have my end tables and am waiting on my other pieces to be completed. I know these additions to our home will bring our family much joy for generations to come . Our beautiful furniture has arrived and I could not be happier. Thank you for this beautiful addition to our home .

I have gotten a couple things from here and they are all high quality and beautifully hand…read morecrafted. We had a bench custom sized to fit in the mud room, a kitchen table and chairs, and two rocking horses. They go out of their way to help you find the perfect size, style and color to fit your needs. They truly care about their customers. These furnishings will last forever and help create lasting memories for our family.

Warranty not HONORED!! The $3000 Sealy mattress that my daughter purchased from this location a…read morelittle over 1 year ago [Nov. 2021] has not held up as it should and when filing for a warranty claim she is being denied a replacement due to the "Remove only by Customer" tag being removed. The "Warranty Void if removed" tag is still on her mattress. Sealy has said on their Forum that they will honor warranties on mattresses that have only the "Warranty Void of removed" tag on them, customer's are allowed to remove the other tag. Mattress Firm is not doing their job in helping their customer. BUYER BEWARE, go somewhere that cares about their customer!

We were in need of a new mattress as ours was at least 30 years old. Boy has the technology changed…read moreover the years! Anthony Ferris was our sales guide who expertly helped us negotiate the process as the choices that are out there are almost overwhelming! He was very patient and beyond knowledgeable, friendly and answered all of our questions!!

Needed a mattress for a 1960's high riser that is an odd size. Michigan Discount was the only…read moreplace in the country that could provide it for us. The mattress was shipped for free, and it arrived at the time we were expecting it. Finally...a mattress our guests will have a good night's sleep and we will rest easy knowing that

I just got a great deal on 2 twin size Mattresses. Im extremely pleased with my purchase. The…read moregentleman that sold us the beds was very nice and did not try to sell us garbage. I will definitely recommend this place to everyone.