UPDATE:
After not receiving my boots yet, I wrote the store to inquire about next steps. Tisha Davis, the owner, replied to my request in a very timely manner. I honestly wasn't looking for anything, but a refund for the expedited delivery. Much to my surprise, Tisha traced the package location and refunded me the full amount of the boots. She said she wanted me to enjoy them without any worry. This was not expected. They have vindicated their customer service, above and beyond the norm. If I ever find myself in the vicinity of this boutique, I will be stopping by.
I have been on a quest to find all leather, vintage-look, really sweet, looking boots. I literally have been searching for over three months. At first, I was checking out Freebird by Steve Madden, however it was difficult to find my size in stock. Then I ran across Bed Stu brand, vintage-look, real leather, super stylish. In my quest to find a good price, I found The Bug's Ear. I was so excited to find a sweet pair of boots, in stock, and at a great price. I looked at their return policy, since I wasn't sure about the fit, I didn't see anything glaring, so I decided to order. I am a teacher, I have this next week off, and have plans to travel to AZ to see my daughter. With that being said, I chose the expedited shipping option, even though it was an extra $15, to ensure I would receive it before I left. That was last Sunday night, it is Friday today, no sign of my boots. I looked at the shipping history, which showed my boots leaving Kentucky, and traveling to California, I may not be great at geography, but why did my boots go to California when they were flying over Colorado, my state??? Anyway, I called today and was told that due to the fires in CA the shipping would be delayed, again, why did it have to go to California?? I explained how I specifically paid extra in order to receive my boots before I left for 9 days. Nothing. Nadda. I asked about their return policy, was told I have 10 days, then hung up. I received a call back from The Bug's Ear to inform me that since my boots were on clearance, they could not be returned. Lovely! So to recap: I leave at 9 in the morning, no boots, will be gone for 9 days, and assuming my boots show up, they will be sitting on my porch, for all to see, for snow to cover, for snow to most likely cover again, melt and possibly get stolen, since here in Denver, maybe not Kentucky, we have a little thing called-porch pirates. Soooo, if I'm lucky enough to still have my boots when I return, and the weather hasn't ruined them, I still have to check the fit. And we already know the outcome of this-if they don't fit, I'm stuck with $160 pair of boots to unload. I fully expect a refund for shipping and I believe I should be able to return them. I will most definitely NEVER purchase anything from The Bug's Ear read more