I walked 1.5 miles from my home to visit the pub on Tuesday 24th January, 2023 for 1 or 2 social pints. I arrived at 22:21 to find the pub open, but the bar closed. I was told by Leah that she had been instructed to close when there were less than 3 customers in the pub. There were around 12-14 people still drinking, and she was playing the AWP (fruit machine.) The till had already been 'cashed-up.'
I might have taken this rubbish excuse as a 'lack of business sense' as I appreciate she is not a professional member of the BII, except for the fact that when I pointed out the number of people present in the pub I was told 'It's no good getting the arse, just because you can't get a pint.'
TRULY appalling customer service!!!
I have used this pub for 3 years... NEVER AGAIN! read more