I've hesitated to write this review as I was hopeful that Cassello would Honor their contract &…read morecomplete the work they were hired to do. Regrettably, that's not the case, so here I am. Also, please understand that I never like to speak negatively about a company because I never want to take food off of anyone's table who's getting up to Work/Provide for their families, especially during these times. That said, as a paying customer, I also do not like to be lied to nor taken advantage of because I too work very hard to protect/provide for mine.
I hired Cassello, in May, to remove several bushes that had overgrown a bed behind my house & were crowding my patio space. I informed the Salesman that once removed, I would place large vases with colorful plants instead, for better use of said space. We agreed this would be a better fit. He even shared that he & his Wife had done the same & they loved the look. The crew arrived, as scheduled & were very efficient, or so I thought. I was disappointed when I noticed that large stumps remained in my beds & questioned #1) how I would place the planters with them there #2) if the bushes would grow back I informed that I would not pay the balance, at that time, & requested resolution.
A few days later, I rcvd a call from the Owner. Again, I explained my concerns & disappointment. I also provided pictures to support. He offered to send his Salesman back to cut down further, so I could place my planters, as well as to treat the areas with a "spray" which would prevent the stumps from growing back. I thanked him for providing a solution & promised to pay the balance upon completion. He came & I did. I was still, however, concerned how I would be able to place the planters because the stumps were still visible but I could see that they were sprayed (because the roots were dark) & that they had been trimmed NOT cut NOR dug out But I'm no tree expert so I elected to give them the benefit of the doubt, that the "spray" would kill off the remaining roots & eventually I'd be able fill the area as I explained. Sadly, this is not the case.... The stumps started showing signs of NEW Life... I even had my Landscaper cover them with weed barrier & landscape rocks, to create a level surface, for me to position my planters & the bushes broke through‼‼
It is now, July. Less than 2 Months, since I contracted/paid Cassello for their removal & they're back. Truly frustrated, I took new pictures & sent them to both the Owner & Salesman, last week, requesting their support to resolve & the Owner sent me a quick response stating that their work was NOT Guaranteed & that the only way to guarantee the bushes wouldn't return would be to remove them YUP, you read that right.... I reminded him that this was EXACTLY what they were hired to DO & why I was following up seeking support & resolution.... Haven't heard from him since....
I pondered, over the weekend, re: My next steps, as they have clearly shown me there's. Then I remembered... They sent me several request, to give them a Good Review. Well here goes....‼Be careful what you wish for & Honor Your Word‼ Cassello, if you're reading this, I hope it was worth it. BUYER BE WARE PURCHASE AT YOUR OWN RISK YOU MAY HAVE CHOOSEN TO GO SILENT Cassello BUT I WILL NOT BE IGNORED
