My mother in law was an independent 96 year old when she had a stroke in July. While we were lucky…read morethe stroke was not incapacitating, we knew that independent living was no longer an option. We had to make the difficult decision to find an assisted living facility. The team at the Arbors was empathetic to our situation. As we toured the facility, we saw all the activities going on with residents along with the multiple areas where she could go if she wanted quiet or if she wanted to participate in these activities. The Arbors at Bohemia has a beautiful interior courtyard with a resident garden. She can participate in gardening comfortably in the raised gardening beds. This was a hobby she enjoyed for many years and will now enjoy again. Her room is very comfortable and we were able to decorate and place all the familiar things from her apartment. It is very comforting to know that she can still enjoy independence and not be burdened with the daily tasks. These tasks are taken care of quite capably with the Arbors Housekeeping, Wellness teams. The staff is friendly and they know all their residents. She has adjusted easily to this new chapter because of the Arbors team attention and support. We are very grateful to the Arbors team and know we made the right choice.

My mom was at the arbors in Bohemia for 5 years- 5 years too long. The care was sub standard. If…read moreyou're not there every day to ensure your family member is treated with dignity and respect, they will not be cared for. I moved my mom and the difference is unbelievable! Take care of your parents and treat them with the dignity and respect they deserve- it makes a world of difference. To know they are clean each night and not in the same clothes for days is monumental. The staff is sub standard, poorly paid and have no regard for the residents. Some of them might care. Most do not. The director is non involved. My mom is now thriving - no UTI,s and her faculties have returned. Her behavior has been restored to the polite, well educated and wonderful woman who was, and is, my mom.

My father has been in Rehab at Quantum for a stroke since August. The caring staff has been so…read moreamazing, they're so patient and kind. It's very comforting to be able to trust that your loved ones are in good hands, especially when you can't be there in person on a daily basis. The special touches, like seasonal decorations and the delicious complimentary bakery items with sugar free options are a very special treat.

I will start out by saying do not go to this facility period!!!! Per reviews provided from…read moreStonybrook 5 out of 5!!! I came to sign my mother out on the 17th day at this facility!!! The insurance only covers 20 days stay!! I was told by the social worker/staff no problem we have programs to assist after the 20th day!!!! My mom being on over 11 meds at this facility signed a document without a family member present that she will cover the co-pay. My mother 79 yrs young thought co-pay is $25.00 . When I finally checked my mom out of this facility, in her mail was a bill for $4818.50!!!! After contacting the business unit in Baldwin, NY the young lady told me that the bill is actually $7,751.50($209.50 per day)!!!! If a program could not be found for my mother, why did it take $7,751.50 to make her aware & the family!!! We only live around the corner from this facility.!!! STAY AWAY!!!!!!!

My mother lived at the Arbors in Hauppauge for last 6.5 years. I travel for a living and I needed a…read moresafe place for her to be. The Arbors at Hauppauge was just that. Clean and comfortable environment. Very friendly , warm and professional staff. Everyone from the housekeeping staff to the aides that helped her with the everyday life were wonderful. The Wellness staff headed by Wanda we're out standing. Shannon and Howard were very helpful in any way they could, so when I went to work I had peace of mind. I knew she was safe. The Arbors is a very affordable place. Compared to the other assisted living. Every thing is included in the monthly price. There are a lot of activities for the residents My Mom 's favorite was the Sunday ice cream social. My Mom has passed. So many of the staff attended her funeral. That really touched my heart. I will miss my Mom everyday. And I will miss the staff whom took such good care of her.

After observing and speaking to my mother, a formeresident, we had our suspicions that elder abuse…read morewas occurring. We slowly started to questions things. Then before you know it she was asked to leave. My mother has early stage dementia and all of the sudden they decided that they no longer have the resources to support her. The timing seems fishy and all but confirms my suspicions. Run from this facility if you love your loved ones and want the best care.

Angels walk these hallways! The entire staff from the top down, were the most wonderful, caring…read morepeople I've ever met. They treated my 94 year old Dad like family. I will never forget the love they gave him from the moment he walked in until the moment he passed. I consider all of them my family and cannot thank them enough for the love, care, respect and dignity they extended to him. Beautiful place with people with big hearts who truly care!

Do Not Bring Your Loved Ones to Whisper Woods of Smithtown…read more Choosing an assisted living facility for a parent is not just a logistical decision...it's an act of love, trust, and heartbreak all at once. You're entrusting someone else to care for the person who once cared for you. You're placing their dignity, safety, and happiness into the hands of strangers, hoping they will be treated with the respect every human being deserves. We made that choice. We placed our faith in Whisper Woods of Smithtown. And they shattered it. When my mother entered Whisper Woods, she was mentally sharp, socially vibrant, and full of life. She made friends. She laughed. She was the first to show up for bingo, and she never missed an arts and crafts session. She brought light into that building. Then, without warning, without discussion, and without a single medical evaluation, Whisper Woods forcibly removed her from her community and locked her into a dementia unit. No consent. No explanation. No inclusion of the family who had stood by her side for over six years. We were stunned. She was not confused. She was not cognitively impaired. She was not lost. And yet they treated her like she was. We sought outside opinions...three to be exact. Each expert, without hesitation, confirmed the same truth: my mother did not belong in a dementia unit. And so, we moved her. We found a new facility that saw her for who she truly is: a fully competent, independent, intelligent woman. Today, she is thriving once more free to wheel around in her wheelchair, to laugh and to make friends again. But the damage Whisper Woods inflicted still haunts us and her...an 86 year old woman who worked all her life to be treated with respect. When she was first relocated within Whisper Woods' building, they promised she could continue seeing her longtime friends upstairs. That promise lasted barely a moment. When her friends asked if she liked her new unit and she replied honestly, "No," Whisper Woods retaliated. They banned her from leaving the floor. For telling the truth. For having feelings. And then, they came after our family. I, her daughter, was told I could only visit her in her room. No outings and no shared spaces. If another family member came to visit, we were confined together isolated, boxed in, as if we had done something wrong. Even more shocking, they would not allow me to take my mother out of the building...not for doctors' appointments, not for lunch, not even for family events. Her world shrank to a single hallway. She told me through tears: "I feel like I'm in jail." The staff became so disengaged from her care, so distant from the reality of who she was, that nurses claimed they didn't even know she could speak. This wasn't care. This was imprisonment. This wasn't oversight. This was a complete failure of humanity. We have filed a formal report with the Department of Health, not just for our own peace but to protect others from this kind of trauma. What Whisper Woods did was not only unethical. It may very well have been unlawful. Please, if you are reading this learn from our pain. No family should be forced to watch their loved one fade because a facility refuses to listen. No one should be silenced for speaking up. No elderly woman should be punished for telling her truth. Whisper Woods of Smithtown did not just fail to protect my mother they stripped her of her identity, her agency, and her dignity. I urge you with everything in me: do not place your loved ones in this facility. They deserve better.