This is no longer a complaint or request to provide a service that is owed to me.
This review is now just to offer feedback to inform your company how completely unsatisfied I am and hopefully save your next customer from the same dissatisfaction.
I am a first time home buyer, so you can only imagine how excited I was once we got close to closing, to just hurry up and get it over with.
I hired Brickkickers to perform my inspection shortly before my closing date.
I hired Brickkickers with faith and trust that they will help me make an informed decision.
Immediately after rendered services I tended to some of the items the adjuster recommended, because he was the professional- he was who I trusted.
I completely understand that I am simply paying for the opinion of the adjuster- strictly an opinion, however I trusted that opinion and lack thereof.
Not even a week after living in my home, a few things started to go wrong. Things such as the garbage disposal, toilet leaks, the water pressure. Every repair person I've had come out says that it should have easily been detected by the inspector. It upsets me every time I hear it because I know its true. It upsets me that I am paying for these repairs when had the adjuster noted them in his report, they could have been taken care of by the previous owners prior to closing... had I known about them.
I get that this is just an opinion, however I would expect for these opinions to have been notated. I should have been informed in writing that these concerns should be tended to- but they weren't. So not only have I paid $300+ for Brickkickers service, but I still ended up paying for the repairs that the service should have prevented me from paying.
I trusted Brickkickers to assist in my decision to purchase this home in its condition, and Brickkickers failed me miserably!
The adjuster finally came back out after repeatedly having to contact him and his boss to address some of my concerns and he simply said to my face, its not his job to detect these problems. He said how would he know there was a problem with the washer machine when he simply just lets it run- He does a basic check. For $300+ anyone would expect a little more of a better opinion than just the "basic".
I was completely taken advantage of because I wasn't knowledgeable. And its unfair because I knew I wasn't knowledgeable to make an informed decision and trusted Brickkickers to be there for me- and they weren't.
I would NEVER recommend any of my family members or friends to use this service for a home inspection. Never! read more