Worst experience ever.
Bought a Samsung stove on October 9th and got it delivered on October 12th. Except for the quick delivery, everything went wrong. Poor customer service, poor communication, wrong information, and poor attitude.
This was not the first time I shopped here, and I thought they would value my business, and boy I was wrong, as they took me for granted.
With little knowledge about kitchen ranges, I went to my regular salesperson Jazz, and trusted him blindly (he helped us get all of our home appliances in 2015). According to him, this is a great stove with features like wi-fi, scratch resistance surface, air fryer, and true convection. He stated that he got us the best deal on this stove "https://www.thebrick.com/products/samsung-6-3-cu-ft-electric-range-with-true-convection-and-air-fry-ne63t8711ss-ac".
Later on that day, my niece who works at Lowe's advised me that she gets a 10% discount and can get me a better deal. I contacted Jazz to cancel my order, he asked for the reason and advised me to wait a few hours as he will talk to his manager. The next day he reached me stating that the Manager will price match without a quote this time (his tone was like they were doing us a massive favor and made us feel wrong about the discount - point to note here is I was calling to cancel the order and not looking for a discount).
Fast forward to a couple of days after delivery was completed, some bubbles started showing up on the rings of heating elements, and cleaning this stove was extremely difficult.
Another issue was the scratches popping up on this stove (this was supposed to be a scratch resistance stove). The amount of scratches on it after a few days of usage equals scratches on our previous stove after many years of usage. I later read reviews on Samsung and Costco website that this is a recurring issue on these stoves.
I contacted Jazz again on the fifth day after delivery, his response was that he will look into it. After a couple of days of constantly contacting him, he advised me to contact Samsung. I eventually figured out all he did was that he made sure that The Brick's 7-day price guarantee passed and we were unable to return the product due to dissatisfaction.
I contacted the store, explained everything to them and obviously, their response was that there is nothing we can do about it. The only thing they promised was a call-back from Jazz (I am unsure if Jazz got informed or not but again lack of Communication).
I even contacted Samsung, same response that nothing can be done about scratches.
So, now we are stuck with a 2300$ stove for the next few years.
They have lost a customer forever. read more