Purchased a bed Aug 9, when it was delivered ten days later, it was stained. Got a replacement one delivered two weeks later and this one was dirty. After they stressed so clearly that you cannot return a bed if it has anything wrong with it, and they really push buying a cover, I get two beds that aren't acceptable. I called and complained, the girl offered us a $250 GC, when I only received $150 I called and am still waiting for someone to call me back, (that was ten days ago ). Was told my new bed (# 3 now) would be delivered to our nearby store so we could inspect it first, and guess what?? Wrong! After multiple phone calls, we had to drive across town to pick it up. I then contacted the company and asked for the Regional Manager to contact me back and I haven't heard a word. Going on three days now. I was told someone would contact me within 24-48 hours. Do not buy from this company. There are so many others to choose from. Buyer Beware!! Have to give one star to be able to send this , but zero stars from me. read more