Bought a nice Ashley Coffee table from here... When I took it home and put it together I noticed…read morethat the wood had cracked (moisture)? It looked horrible. I went back to Surplus and told them about it and they were more than happy to fix my problem. I got a new table with no fuss. Everyone was smiling and very helpful..it's weird I thought for sure I would have had a hassle. I'll come back in the future for sure.

My husband and i have bought a bunch of stuff from the store but we recieved a table with a mirror…read morefor my oldest daughter. But the drawer wouldnt open at all so we called them and they said email the manager and he will respond on thursday but he did not. The service is okay. To remind u my children are sleeping on couches waiting for the beds and mattresses to come in. The price on furniture is pretty expensivei recommend this place if u want broken furniture.

The only critique I have to say is that I had to flag down a salesman and, even when I expressed…read moreinterest in purchasing something, he started to walk away like I wasn't serious about it. But he wasn't super rude or off putting. He was friendly, helpful and honest about the price. I bought a 3 seater, leather recliner couch from the sales floor. I got to test it out and asked some questions. The layaway is very reasonable. They will hold a couch for 2 or 3 months, I think. I got it on sale for a total of $1600 with the warranty. They were able to deliver the couch when you want it delivered. I had mine delivered within a day or 2 upon payment. They delivered the couch at no extra cost and bring it right into your living room. The movers were your typical movers. Friendly and courteous. But one guy wanted to use my loo and didn't flush. I had to remind him and he didn't wash his hands. Ew. The movers will also take away your old couch for free. Reasonable price on products. Very customary.

Just a simple phone call to inquire about a chair I had seen on the floor 1month ago. I didnt…read moreexpect more than a " yes its there' or 'no it sold' , followed by a "have a good day". Instead I had a full conversation on color , better choice of fabric, and the room it will be in, along with the best price available. Honestly, this was refreshing and a nice change from cheap, quick sale big box stores. Well done, and certainly we will come across the city to shop again! Pleasant sales person here we come!

The mattress that was purchased and promised, turned out not to be in stock. They're not sure when…read moreit will be in stock. We've been trying to get our $1,300.00 refunded since December 17, 2001 and are still waiting. We've gone into the store, but were told that a refund could only be issued from head office. Head office, advised the store could have issued it, but they would take care of it. We've called 6 times over the last weeks trying to get confirmation a cheque had been issued, and despite being repeatedly promised one would be issued, we're still waiting. Every time we call, we get a different story and promises that don't materialize.

We bought the Pro-Adapt Mattress Firm, which the company promises has unique technology that evenly…read moredistributes temperature throughout and helps to keep cool, and has superior support for a good night's sleep. This mattress costs between $4000 to $6000 with taxes. After using the mattress for six months, the bed broke in and became so soft, and no longer has the support nor distributes the heat, so the heat stays with you and is very uncomfortable. When we contacted the company which promises a 10yrs warranty, they said the mattress would have to have a visible indentation before they consider doing anything about it. If you are considering buying any of these specialty mattresses, we highly recommend you don't. Go somewhere where you can get value for your money, and if you're not satisfied, you can get another one that will not be excessively costly.

Gary was really informative and described the differences between products well. We found the…read moreservice very helpful and we purchased a mattress at a reasonable price. Great experience.

Staff were so helpful and recommended the best mattress to suit our needs. The mattress was in…read morestock and I was able to take it home right away. Person at the warehouse was so nice too! I love my choice -- sleeping is perfect now!!! thank you.

I haven't Yelped much the last few years, but have have just had an experience so great and one so…read morepoor that I thought I would get going. I went into sleep country on Kenaston with my wife last week at 8PM. The store was closing at 9, and it looked as it had been a very busy day in the store. The store and especially the bathrooms were a bit dirty, but this was black Friday so I imagine that there was not a lot of time to clean up. We were met by Louise Zhang. She walked us around the store gave us some time to ourselves. By 9:05, 5 minutes after the store closed we ended up with a brand new adjustable Tempur-pedic bed. These bed's are fully adjustable and can go over 8 Grand depending on mattress and size. We opted for a queen which with discount came to over four grand. Not a small price to pay for a bed, but hey if you are not going to spend good money on a bed then where are you going to spend it. Louise was just a joy to work with and is probably underemployed. Her attention to detail was incredible especially considering she was overtime on her shift. The bed was delivered a few short days later and the guys popped it into my existing bed surround. They were quite professional as well, however they did smell of smoke. They did a really good job and were in and out. Old bed and all packaging was taken away. Thus far the Tempur-pedic adjustable bed was worth every penny. The bed just oozes quality, and I am looking forward to sleeping on it for a very long time. I was very pleased with sleep country, Louise, the delivery guys. All and all 5 star experience!

My wife and I have purchased mattresses and accessories from Sleep Country both in Winnipeg and the…read moreU.S. (at least half a dozen). We have dealt in Winnipeg at the Unicity Store and have always enjoyed excellent service. Our latest experience however, was less than exemplary. The salespeople were OK but less accommodating than our prior experiences, but the big issue was delivery. They sent a third party (moving company) who had no idea how to set up the bed (lifestyle) or to properly attach the headboard. They eventually got it useable but left a few parts behind, not knowing where they went and being in a big rush to get to the next delivery having spent nearly 3 hours with us. We called for assistance and got a second appointment to complete the installation, specifically requesting Sleep Country personnel who knew what they were doing but the same moving company showed up. We were hesitant to let them in. They were better than the first pair but still not expert with the bed and took a while to figure it out. All in all unprofessional, not the "white glove" service we were promised, no "booties" to protect your floors and so on. Product is good but we'll shop around next time.