DO NOT PURCHASE FROM THIS STORE - I urge anyone thinking about purchasing from this store to read this, or the other bad reviews. They are true. OF you don't believe these, then do some research yourself. Call your local store, or the Montreal office and ask for the manager's name to speak to. They will not provide it, they do not give any information out. They will only redirect you. We ordered the Rowan couch from structube, they stated we had to pay $90 delivery. We asked if it could be picked up at the store. They said no, this is absolutely not an option. I tried multiple times to see if we could do some sort of pick up to which they fought TOOTH AND NAIL against, it was NOT an option. I then paid for the couch, and they took my address...outside the city limits, they then tell me. "Oh, you'll have to pick up in store" ..... Seriously, for anyone wanting TO AVOID the shipping fee, ask if it's possible, then give them an address outside the city your in. So there's the first lie, next when we pick up the couch they said there would be no helpers so we had to bring help, which we did, when we arrived the employee Julie (who has the personality of a rock ) would not let any of us up onto the back Ramp to actuially move the couch into my truck, so she got her employees to move it, and the hit the wall moving it taking a large chunk out of the wood base. They informed us to take pictures and submit them for a claim when we got home. Which we did, and a day later someone called offering a $100 rebate. That does not even cover the taxes on our brand new couch they damaged. So I asked the employee if I could speak to the person who made the discussion on this, she said no. She said the claims department decides and its final, we cannot speak to them. I could return the couch though. This is however a lot of work for me, so I called the Montreal head office, to which they would not give me ANY information and advised me to go through my local store, this is where I asked for the manager's name to speak to, which they would not provide. I argued I wanted to speak to the claims department, they said no. I continued to demand to speak to them until the person on the phone got frustrated and stated there was no claims department, she didn't know what I was talking about and the local manager decides the local claim refund. I then called the store back and asked to speak to the manager, after 3 days when he finally got back to me he would not answer who the "claims" department was, but I could not speak to them. It was final. After all of this, I returned the couch and will never go back. The employees, especially Julie were aweful! In Winnipeg. I URGE you to try or look into any of this yourself before purchasing. read more
