If you want to do business with a store and salesperson that does not follow through on its…read morepromises then The Brick in Canmore is the store for you! Very unprofessional customer service, they do not have the courtesy to contact the customer to advise that the delivery date provided will not be met. So a person waits at home for a delivery that does not happen. And when it finally does occur at a later reschedule date the delivery is not completed and promised. I would not recommend you deal with The Brick in Canmore if you want professional service. I would recommend Home Hardware in Canmore for appliances, they provide professional and helpful service and follow through on their commitments.

NO NOT, UNDER ANY CIRCUMSTANCES, BUY THE WARRANTY!!!…read more I purchased a washer/dryer set from The Brick 2 years ago; at the time I was told they didn't do installations (this was a lie, management got involved and the installation was finally resolved, I wrote a review back then, as well, over how awful the sale process was). The same sales guy sold me the King and State Warranty; it was pitched as a no worries, replacement if they can't fix it, get it for the security of this big purchase, type of warranty. So we bought the warranty. The Brick website calls it their 'Famous Warranty' ... Infamous is perhaps a better word. Now, 2 years later, our dryer stopped working - I submitted a claim to King and State...and here is where the fun begins again. King and State doesn't return any phone calls, doesn't return any emails The service technician broke one of my floor tiles, looked at my dryer for 2 seconds and said it would 3 to 4 weeks to fix (I never heard from him again) After about a month of waiting and hearing nothing, I finally got a King and State representative on the phone and explained what had happened, they asked me to send a picture of my broken tile and said they would get this resolved quickly 2 weeks later - after not hearing anything - I followed up with more calls I was told they couldn't repair the unit and was offered a 'Pro-rated' replacement value of my dryer - Amount Offered $804, amount of comparable dryer today $1299 I refused this offer and was told I would receive a call within 24 hours to discuss more (that was 2 weeks ago) I have called the store and King and State and simply been told, you are completely out of luck. The Brick store say I have to deal with King and State, while King and State says the store won't authorize any other resolution. Now after multiple phone calls, emails, and an immense amount of frustration - I have a broken floor tile, and a broken dryer...and very few options. King and State is listed as a company in the Caribbean and The Brick doesn't even have a phone number on their website. I'm completely at a loss - NEVER SHOP AT THE BRICK, NEVER BUY A KING AND STATE WARRANTY!!!!!

Best Sleep I have had in 30 yrs. I wake up energetic and pain free for the day. Thanks to Colin who…read moresold us a split king adjustable bed just over 2 months ago. He explained all of the technical features and aloud to test in store for 3 hours. That sold me! I love the vibration and have almost conquered sleeping on my back in zero g mode. Rob and J

Very knowledgeable and professional. They tell you everything you need to know upfront, and want…read moreyou to make an informed decision more than they want to make a sale. The next time we need a mattress, this is where we're going to buy it.

DO NOT SUPPORT THIS COMPANY Worst experience with trying to…read morereturn a faulty chair. I bought a chair and when i got it home 10 minutes later I unwrapped it to find that the base had been damaged and broke free of the particle board. I tried to return it to the store, they said they wouldn't take it and I had to file a ticket online. The site was down so I called and filed via text. I called back the next day to find out they never heard of me. Very rude customer service on the next call saying i have to pay 25% restocking fee and there is nothing i can do about it. I am now stuck with a broken chair and no way to return it.

Husband and I bought a $8400 6 piece couch set From Ashley's in red deer ab. We were assured…read morerepeatedly that it was highest quality and extremely durable. When time for delivery, 3 pieced didn't even make it off the truck. They were broken and or faulty. I was then left with half a couch set in my home. An hr after they left I noticed my one recliner made a clunking sound and the other 2 pieces, the stitching was already coming loose and the staples underneath were not holding. I called customer care only to be told too bad, it's already in your possession, we will send a tech. That was not acceptable to me as obviously the entire set was faulty to begin with. I called the store directly to be told by Brandon that he would order me a new recliner as it was making that clunking noise and because it hadn't even been removed from their manifest yet so he knew it was a fresh delivery. I also then asked to speak to the manager as this whole experience was awful. The manager just said over and over, that they would call a tech. When I explained that I was not ok with my $8400 furniture needing a tech not even 24 hrs after delivery and that Brandon told me a new one would be sent out, he proceeds to put Brandon on the phone only for him to deny up and down that he said that. I asked flat out so you are calling me a liar then? He said well I never said that so guess so. I asked to speak to Peter again (manager) to be told he didn't want to speak to me. I said well that's too bad put him back on the phone. Only to be given even more attitude and disrespect from him. He kept telling me nope, a tech, or I can pay a restocking fee. I was very clear on how this is not what I bought. Never once was I told that my brand new high end quality furniture wouod need a tech within the first 24 hrs! He finally said fine I'll request a whole new 6 piece. I said ok cool, how long will that take? He gets even more disrespectful and adds a very rude tone "I don't know!" Well isn't that your job to know? I said you do not understand the frustration here and he yells "omg!" And hangs up. Then proceeds to leave the building as he didn't want to speak to me again. I also continued to call customer care where I was told over and over that I have to pay a 25% restocking fee to get a refund. Agent told me my fee would be $408. I finally just agreed as I needed the rest of my money back. I said note that on my file and I will call you back. I call back and get another agent who told me that agent didn't do the math correctly and I have to pay $840 plus 10% on the 3 pieces that didn't enter my home. I said absolute not! They refused to honor what the first agent told me. I then called back to confirm it was being processed to be then told that I also know had to pay a $100 delivery fee!! Again said no! The guy kept cutting me off and being very rude! I am hoping someone higher up will see this and resolve this situation fully with me not having to pay anything! If anything, the original amount I was originally told! It seems like every agent is reading off a script as they have been trained to not help the customers like they are employed to do! Never ever will I shop there again and I will scream my story from the roof tops fo everyone

I bought an Oxford Latex Mattress from BSM. The quality of the mattress is nothing short of…read moreoutstanding. I was able to check the firmness in store but after a few nights, I realized the mattress was slightly too firm. BSM immediately changed a layer that made the firmness perfect. Sleeping on Latex is really transformative. It is substantially better than spring or memory foam mattresses. Christian was extremely helpful and never pushy. Cannot imagine a better place to buy a mattress!!

Since my Black Sheep mattress arrived about three weeks ago, I'm thrilled to say that I've been…read moreenjoying the best sleep of my life. The materials and craftsmanship are top-notch, and it's a huge relief to know that I'm not inhaling toxic fumes throughout the night. Before buying, I visited the Black Sheep showroom several times to make sure that I picked the right model for me. Christian and the entire staff were incredibly friendly, knowledgable, and helpful, and never made me feel rushed or pressured in to making a decision on the spot. Delivery was a breeze - they took my old mattress away to be recycled and I never had to lift a finger. All in all, one of the most pleasant, satisfying experiences I've ever had as a customer. Outstanding product, outstanding service.

It was such a great experience dealing with Matt and this company. He was kind, funny, helpful and…read moremade my experience stress free. They were right on time with delivery and my mom loves her new bed. He offered advice and guidance with all my questions and I will never shop anywhere else. Thanks Matt, for making things just a little bit easier for me and my family during stressful times.

Great service, from first contact through to delivery. Matt is a wonderful person to work with and…read morewilling to help in any way he can!

I bought a mattress, boxspring and bed frame today. I was greeted at the door by a salesperson,…read moreAurora, who quickly asked pertinent questions about what I was shopping for and took me to view and test a selection of mattresses. She was very knowledgable and had great deals to offer. I asked for delivery and assembly. The only thing that was frustrating was the bed would be delivered one day, but the assembly wouldn't happen for another 4 days or so. That would be the only complaint I had. Great customer service though.

The salesman we dealt with was great has for the service afterward nope..We purchased two leather…read moresofas only to be told before delivery i would only be getting one leather care kit if I wanted another I would have to pay 70 dollars I was told I would be emailed or called day before delivery for a approximate time I nver received a called I called the day off 4 times left a message did not get a return message had to call back to get a time they delivered ar 510 that evening and one delivery guy came intobmy home to see first where they were going g then upon entry with the first sofa ripped pictures of my wall and a huge framed blackboard in my entrance denting by wall after they got the the sofas in they proceeded to rip the plastic off these LEATHER sofas with car keys while installing the legs on one couch the bottom material was ripped and nothing was said until my husband checked them out the next day when I called to I formed them of this I was told to send pictures and they would assess what they would do through all of this I've been trying to speak to a store manager for over a week and apparently he is MIA because I have not been able to speak to him. After our experience with the Brick in Red Deer I will not ever be purchasing anything ever from this store again