I don't understand the logic of how the staff are paid because they hound you for the sale (I suppose commission based) but it feels so overwhelming. Even when I felt pressured by the sales person & I came back another time, if they recognize you, they will basically take you away from another sales person. I hate this tactic and makes me not want to shop here. I bought a mattress here last year, and was only shown the "top of the line products". I stupidly purchased one thinking it was going to be better than the basic mattresses because it was "hotel rated" and highly recommended. When we got it, we slept on it for a couple of days and absolutely hated it. We were able to return it and get something else, but the process wasn't that great and the sales person seemed annoyed that I dared pick a mattress that was half the price we paid (we got a store credit for the difference). There was miscommunication as well and they said I could only use the store credit for a mattress or bedding, but we confirmed in front of them with the store manager who did correct them and say it would be good for anything. read more

We had an extremely frustrating experience with The Brick (Milton location) and their 3rd party repair company - Home Appliance Repair GTA). We purchased a THOR gas range that was delivered nearly 2 months later and damaged. Despite reporting the damage the very next day (with photos, model, and serial number), and having their 3rd party technician confirming the issue nearly another 2 months later, we have still not received any confirmation that the replacement parts have been ordered. We now sent multiple follow-up emails to both The Brick and Home Appliance Repair GTA. Responses have either been ignored, or have been vague with zero concrete updates. It has now been nearly three months since delivery, and the appliance is still damaged with no clear timeline, no accountability, and no resolution in sight. For a brand-new appliance, this level of delay and lack of communication is extremely unprofessional. We have tried to be patient and cooperative at every step, but the poor customer service has made this a very disappointing experience. I strongly caution others to think carefully before purchasing appliances from The Brick. read more

Avoid purchasing anything from this location. Idiots wasting time trying to push a worthless warranty and refusing to void coverage. F sakes what a waste of 2 hours of my time. My wife was so pissed off at the incompetence of the sales associate that we literally had to walked out without purchasing a dining set. They refused to sell the product without a 5y warranty. Filling a consumer complains for "Unfair or deceptive business practices". Plz note This down, to anyone who's had an unpleasant experience with the brick or sales reps for bad business practices. read more

Worse customer service ever! Came in and saw something I like and wondering if there was in a white but sales rep just passed by and said nothing in white while walking past me. That is so rude! Will never come here again. read more

Buyer Beware! I ordered and prepaid for a Dryer that is still quoted online today to be delivered in 3 weeks but me and many other customers waited over 3 months for Delivery. Obviously, they just pass the buck blaming the manufacturer. read more

My wife and I went in a couple weeks ago to purchase furniture for our new home. We were told that there was going to be an even bigger sale on the coming Friday and if we came back we would be given the deals from that sale on the items that we selected the week before. This actually saved us quite a bit of cash! Our Salesperson (Sanjay) was very helpful when we had questions and took the time to walk us through the upcoming offers, product quality and even pushed to get us the best possible deals on the items we had asked about. We'll be needing a few more items to finish up the rest of the rooms in our home and will definitely be asking for Sanjay when we go back. Our overall experience was excellent and that's why we'll likely be back soon. read more

i walked into the brick looking for new throw pillows to spruce up my living room(i am new to milton) I made it in 4 steps in before the manager approaches us aggressively asking what we would be doing in the brick so late at night.(It was 8:30ish) we reply we are looking around and I guess she mistakes us for other people who were in here earlier making a fuss and demands that we leave her store without hearing what we have to say trying to prove we are just here to shop. i will now be taking my business some where else but I wish I had gotten the lady's name to warn other people about her. read more

we have wonderful experience in shopping at bricks. kyle and Nazia had been great help. thanks guys read more