Wish I could give 0 stars for this one.
Will NEVER purchase from DOT again. I am currently fighting them on a table they sold me that started to rust and mould after 1 month. Based on the reviews I've read today, something tells me I will not get anywhere with them and will just have to accept this one as a loss.
We purchased Aline nesting table (which I now know is an indoor piece). We bought it with the 2 OUTDOOR chairs for our front portico (which is covered - no sun exposure, no rain). In store, the table was displayed WITH THE CHAIRS. In the outdoor section. There was no note on any tags stating that it was an indoor piece. And when we discussed what we needed with the sales rep, this table was sold to us, she knew that we were looking for outdoor furniture for our new house.
1 month later and it is covered in mould and is rusting. The store manager said there is nothing he can do because it's an indoor piece and we are using it outside. I chatted with Rita at head office and she too gave me the same remarks. I am so livid. I can't believe that is their response. I asked Rita if she was being serious and if she even read my messages. I'm waiting for the store manager to call me back, which I doubt he will. If I don't get anywhere, I'm going into the store to talk to the manager and will bring him the table to show him the damage. I'll leave it right there in the middle of the store so they can take out their trash.
What a disgusting company. Terrible customer service. We have all our backyard furniture to purchase still, what kind of a manager turns down potential future sales for their store, because of a $125 side table. Idiot manager if you ask me. Needless to say, we will take our business elsewhere for our backyard. read more