Home Depot sources their deliveries and pick ups by an external contractor (The Carr Group). This…read moregroup arrived promptly on time to haul away an old applicance; however, had to move it to the curb because their 'truck was full'. This was at 0900 hrs in the morning. They indicated they would be back later to pick it up. They did not. When contacting the HomeDepot customer service via text, they offered that it can be picked up over 4 days later! and that the company only delivers certain days. What does not make sense is, why did they not have space for a haul away (that's their job); and why did they not come back when they said they would. Home Depot needs to reconsider whom they source their deliveries with. I, for one, will not purchase another appliance for delivery unless they manage the delivery themselves; not subcontracts. As an aside, the one of the delivery persons asked me if I were Fillipino (which is quite inappropriate); especially given I'm quite clearly a very pale Caucasian.

So, with the social distancing, I've been missing going to HD to browse…read more However, I've been lucky to be able to order online and pick things up in a timely matter. Before the pandemic, though, they were very friendly and more than willing to walk you through the store to find that item you were looking for, even if it's way out of their department. Always happy to go there.

Consigning your items here is often difficult. I've heard…read moreseveral complaints. Better vibes from the backroom could go a long way... Friendly customer service is VITAL to business success in Kingston. However --it does have nice selection and pleasant floor staff.

One of the only consignment stores in Kingston. I've found a few great deals here over the years,…read moremy favourite one being a Marc Jacobs tote bag for $20.00! However, this isn't one of those stores where you leave with a huge haul every single time (like Value Village or Talize). They have a smaller selection and prices are a bit higher, so I tend to be picker when selecting items to buy here. The store is fairly well laid out, and I appreciate that the clothing is color coded (Talize does this as well, but Value Village does not). I also like that the price of the item decreases the longer it's on the sales floor, which is unique. I often think of consigning here, but to be honest after reading the rules on the website, it seems like it would be a bit of a hassle. For example, it says that they don't accept items over 2 years old. How on earth can they tell (besides the item being in poor condition)? One time when I inquired about consigning, they told me about all the "cheaper" brands that they don't accept...yet every time I go in, I see those brands! It's also strange that on the website it says that Danier is one of their best selling brands, yet they say they don't accept leather coats (yes I understand Danier doesn't JUST have leather jackets, but you get where I'm coming from). Also, this might just be me, but I wish the change rooms had actual doors and not just curtains. I don't know how many times a lady has just waltzed right into my change room while I'm changing! No etiquette it seems. All in all, a few minor inconveniences, but it's a store I will continue to visit once every couple of months to see what's new.

A Let Down. I was so excited to find this decor shop in…read moredowntown Kingston, as I prefer to shop locally instead of at big box stores. I found a great faux fiddle leaf tree and tried it out in the space I was looking to fill in my bedroom. After trying it here and several other locations I decided I wanted to return it. I called several times last week to try and make sure I would be able to return it, as this tree is about 6' tall and is very difficult to transport. I finally left a voicemail on their machine on Sunday. They got back to me on Monday saying I would need the receipt and in 15 days of purchasing. At the time I couldn't find the receipt, but went searching and found it. My boyfriend took the first part of the morning off work to help me transport it, as we both work until 6:00pm (when the store closes). When I brought it in the sale person said we also needed an additional receipt that had some 25 digit code on it. She showed us an example of one at the cash, which was stapled to the credit receipt. My receipt had no staple marks in it, and we inquired as to why mine may have not been stapled as well- also why I was not told about this particular receipt I needed. Mine says "Amanda's House of Elegance" on it and shows the price of the item. I don't think it was fair to turn us away. I must say, I was extremely disappointed in the service. This item was almost $300.00. I am clearly a potential customer that is willing to buy high end items. I would have expected better service and more willingness from the staff to satisfy the customer. Though I prefer to shop locally, I will not be returning to this store. I can't see how this business could ever compete with stores like Homesense (which has a 30 day return policy) or Pier 1 (which has a 45 day return policy) with no hassle and additionally has much more competitive pricing.

A very well organized and very clean store and in a great location DOWNTOWN Kingston! Amanda's…read moreHouse of Elegance is packed full of amazing décor........and ohhhh those pillows!! We were extremely impressed with the quality of the merchandise and how elegantly it's displayed. Simply put "A great store to purchase that special gift for that special room in your home" great for wedding gifts and Christmas shopping too!! #ShopDownTownKingston Beca & Gary Evans

The Canadian Tire in Gananoque was the place I headed to first when I was growing up and needed…read moresports equipment. In fact this is where I picked up the first fishing pole and lures that I bought myself. Thank you, Gananoque Reporter paper route. Now as an adult, when I'm back home I still go there to find the stuff that I need around the house first. Propane for the barbecue, replacement appliances, emergency sporting goods. Yes, you can have emergency sporting goods. Ever realize that the river froze in front of your parents place and you need hockey sticks and pucks? STAT??? Well, Canadian Tire saved me. The staff are always friendly and helpful and will give you any advice you need on projects or equipment you need to buy. Myself, I can't go in there and not pick up something. Oh, and the gas bar out front (http://www.yelp.ca/biz/canadian-tire-gas-bar-gananoque) typically has competitive gas prices and gives you Canadian Tire money with your purchase so that you can go back and get an emergency bag of pucks.

Friendly helpful staff, (and often customers) make popping in here pleasant and useful. Special…read morethanks to the staff members who got my keys to me into the parking lot before I had to check every pocket and bag to discover I had left my keys at the cash. This definitely my place of choice in Gananoque for garden supplies. Unfortunately I do find that sometimes it doesn't have the range of plumbing/electrical supplies I want.

The local dollar store in Amherstview. There are many different things offered in the local shop. I…read moredo find some great deals on brand name items. Rarely is the price just the dollar usually 1.50 & up. Their kitchen aisle I find most useful with best deals for kitchen utensils , dish towels etc . They carry some pretty cool puppets for the people under 5 feet in your life ;) They have quite a selection of toys and some pretty great party items...plates, boas,balloons (they will fill with helium.You can arrange prepayment and pick up.) The same gentleman is the regular face and is always helpful and open to suggestion when ordering items in the store. They also carry Toronto Maple Leafs serviette, paper plate and pretty much that is just awesome .

Was very impressed with the service at the Kingston location, Ryan was especially helpful and…read moreanswered all of our questions, we also got our product in less then a week! Highly recommend!,

Ordered my couch beginning of October and they told me guaranteed in by the end of October but due…read moreto protocol they have to tell me mid November, well not they are telling me they have NO IDEA when it will be in and that "hopefully it will be in by Christmas!? Spend your money somewhere you won't be waiting months for your couch!

New manager (?) could use some people skills. I've been in several times trying to get new gear and…read morehe was far less than helpful. When--after a few days--something new already showed significant wear, they would not entertain the idea of refunding or replacing. This man was rude, unhelpful, and arrogant. I will never shop here again. I also second the other reviews about not setting things up or being helpful in any way. After buying a new bike, they still expect you to spend $100 fitting it! Ridiculous. I think the only way they stay in business is by overpricing everything.

This place will sell you a bike and but does not setup the bike for you properly. Spending this…read moremuch money on a product, you would figure that they would properly check and adjust your equipment. It is just get your money. We bought a child seat, had them install and it was incorrect (just sitting on the rear wheel???), then they go on to say that maybe they don't have the correct mount but aren't sure. Let's be clear here: They are selling equipment for kids under 3 for bikes and don't know how to properly install or which bikes they work on (and I bought the bike from them at the same time!). This is unprofessional and not safe for kids.

I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.