1. The Bookkeeping Bee

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The Bookkeeping Bee

5.0 (1 review)
Open • Open 24 hours
Updated 2 months ago

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1 year ago

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Crystal P.

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Lake Highlands

I had a very disappointing experience working with Crystal as my bookkeeper. While she was pleasant…read moreat the beginning, her attitude quickly shifted and she became consistently rude and difficult to communicate with. One of the biggest issues was her lack of accountability. There were multiple mistakes made by her team, yet she never took ownership or responsibility for them. Instead of acknowledging the errors or offering any kind of apology, she was dismissive and unhelpful. This left me in a tough position, especially when transitioning to a new accountant who had to spend significant time correcting numerous errors. It's frustrating because I've since seen other reviews describing a similar pattern--friendly at first, then becoming rude and unprofessional--which was exactly my experience as well. I would not recommend her services based on my experiences.

Wow!! What can I say about Crystal and her great customer service. I contacted her to complete our…read moretaxes but it was right around tax day. When I realized she was probably swamped, I gave her a phone call to explain we were trying to get everything taken care of in order to apply for a house loan. Once I explained on the phone, she had everything completely finished and ready to file within hours! Her communication is top notch and she never left me feeling I wasn't in the loop with the paper work being filed. Thank you again! #CrystalAreTheBest

Perfect Balance Bookkeeping & Tax Services - Mary

Perfect Balance Bookkeeping & Tax Services

(5 reviews)

I hired Mary in early January to manage my business's financial records, expecting professional and…read moreaccurate bookkeeping. Unfortunately, she did not batch payments to each invoice as required. Instead, she made journal entries because she said "that is how we clear the deposits we cannot match to the bank statement". Of course they can be matched. That is not the correct method for keeping books for a small business. This approach may have saved her a lot of time, but it has caused significant issues for us. We had to undo all the deposits for the last 3 months, redo them, and match payments properly to ensure the records are accurate. This may be something that large corporations do but a small business must have accurate customer records. My last 2 bookkeepers (over a 25-year period) matched each payment with each individual invoice, correctly. I didn't want to leave this review, but Mary has refused to reimburse me for what I paid her for March books even though I am having to undue and redo all the deposits since the beginning of January when she began keeping my books. I have worked an extra 15-20 hours a week for a month to fix the books from Jan to now. I never would have hired Mary had I known she would think this was an okay practice. BEWARE!!! This experience has been frustrating and time-consuming. Proper bookkeeping is essential for maintaining accurate financial records, and shortcuts like these can lead to more work and potential errors down the line. I would not recommend this bookkeeper for anyone looking for thorough and precise bookkeeping services. I am tired and can never get this time back with my family. .

I have used Mary for around 5 years. She is always quick, professional, and reliable…read more Highly recommended!!

Lonestar Professional Services - They make it really easy to question their integrity.  By not responding to the BBB, they have automatically created a negative review.

Lonestar Professional Services

(2 reviews)

I am in the process of filing official complaints to the state as well as the BBB for fraudulent…read morebusiness practices. In the meantime, I want to prevent others from going through the nonsense i did. Stay far away. This group, Jay Haney in particular, is dishonest and has no professionalism. Before i filed a complaint, i offered a solution. I asked Jay Haney, the owner, to give me honest answers about what exactly happened with my books. I believe in human kindness and benefit of the doubt but after neglecting to adhere to a contractual obligation to my business and refusing to respond to a simple question about my account, I'm going in full force to see that this company is investigated. The biggest frustration i had with this business is communication and dishonesty. We all make mistakes but don't ignore 24 attempts to contact you! Please do not trust this business and stay far away. If you need additional back up, their listing will be up with the BBB soon. Feel free to contact me if you want more info. But please, seek services from another business. If you do not believe me, do some searches on the business and the owner. I hate writing bad yelp reviews for any other small business owner but because of the damage to my company books as well as the all around dishonesty, i will not be quiet about how bad this business is. I also gave jay more than 3 chances to solve this amicably. UPDATE: 10/30 I hired another bookkeeper to clean up the mess this place made. Her feedback was the same as mine. How are they in business? They did NOTHING behind the scenes. Stay FAR AWAY. also, they still haven't responded to the BBB! Tells a LOT! These people are dishonest and do not follow standard bookkeeping practices. I had to redo my books for 1.5 years. They will be out of business soon.

DO NOT HIRE. As a new business owner, I hired Lone Star Professional Services to take care of my…read moremonthly bookkeeping, and paid them a retainer fee to do so. Long story short, when tax time came around, I had to hire a CPA to re-do ALL of the bookkeeping. I had paid Lonestar about $1500 to do services that they never delivered on. Unfortunately, it took me about a year to realize I was being scammed, and despite my multiple requests for refunds, they have not done so. If you would like to read more about the issues I encountered, you may continue reading: - Lonestar did not include my primary checking account in the bookkeeping services, despite knowing about the account. - Lonestar had incredibly poor communication, the bookkeeper failing to return my calls, emails, and it taking months to get set up with a simple phone call or meeting. - Lonestar promised monthly P&L statements, and only delivered this ONCE after my direct request. - I made the mistake of recommending Lonestar to another organization early on, and Lonestar also failed to deliver to this organization. - Lonestar did not incorporate any letter of engagement. Again, as a new business owner, I did not know this is something a bookkeeper/CPA should have. Basically, there was no contract or anything in writing that holds the organization accountable. - Lonestar recommended S-Corp status to me, then never filed the appropriate documents, and led me to believe that I could pay myself a "salary" by simply arranging an owners draw (now I know these are actually quite different things). This led me to lose a significant amount of money in taxes at the end of the year. I could go on. This organization scammed me out of over a thousand dollars, and I'm sure they are doing this to others on the daily. I'm very disappointed, as Brendon Wells, my primary contact, appeared to be a trustworthy and helpful guy. NOT recommended. DO NOT HIRE.

Clean My Books - Clean my Books

Clean My Books

(2 reviews)

Farmer's Branch

The organization perpetuates discrimination. The customer service rep Josh told me I had a mental…read morehealth startup when I make beverages. Yes, I volunteer with a mental health startup called Silence the Shame but the organization upholds attitudes that stigmatizes mental wellness advocacy. This is not right. I was asking about bookkeeping services about my books. For exercising my first amendment right, they threaten me. Bring it! People have a right to know about discriminatory practices.

Before I used their services, I read the reviews. being a positive thinking person, I decided to…read moreignore the bad reviews, I though you can't please everyone. UNFORTUNATELY, the review I remembered the most, was about how bad this job was done, now I understand this person's frustration. The person said they messed up his/her books. that it was worse than before. Exactly the same thing happened to me. This lady J. -I will disclose more inf later- Messed it up a big time worse than it was. She categorize every expense as fuel even the taxes payments, also the checks numbers written to contractors, appeared as expenses, as if there were duplicates and I have to hire someone else to try to straight out her mess; On top of this they charged me for mis categorized everything, and ask for another 5 hours to complete the task. Big mistake. The fist person I talked to gave me confidence, since he explained all the process, he told me there was a second person that will assign me an accountant "a good one". there was not communication between the last two. I am about to explote :(

The Bookkeeping Bee - payroll - Updated October 2026

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