1. The Body Works Pilates Studio

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Edmonton, AB

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The Body Works Pilates Studio

3.0 (2 reviews)

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6 months ago

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Oxygen Yoga & Fitness - 1 week promotion

Oxygen Yoga & Fitness

3.5(6 reviews)
11.9 km

I signed up for a bi-weekly membership through the Oxygen App. The terms appeared in a pop-up…read moreduring checkout, but no retainable copy of the agreement was provided or accessible afterward, either by email or within the app. When my work travel increased, I attempted to cancel and discovered there is no cancellation option in the app. I was then told I was locked into a three-month commitment with a 30-day notice. I made multiple written requests for a copy of the contract, explaining that consumer law requires delivery of a retainable agreement. I was first sent a broken link, then told I would need to attend the studio in person despite being out of town. Only after repeated follow-ups did the studio provide screenshots of the agreement. That agreement explicitly allows cancellation within 10 days of signing and receiving a copy, so I canceled immediately upon receipt. Despite this, my concerns were dismissed, and I was told the pop-up alone counted as delivery--followed by a "see you on the mat" response while billing continued. I ultimately resolved this by confirming my rights with Service Alberta and disputing the charges with my credit card provider, which resulted in a full refund. My concern isn't that terms existed, but that they were only shown briefly in a pop-up, not provided in a retainable format, not accessible afterward, and legitimate concerns were ignored. I'll be continuing my fitness routine through ClassPass, where terms and cancellations are clear.

I am extremely disappointed with Oxygen Yoga. Be aware that, despite the fact that they are a…read morefranchise, your membership is not transferable between location. So if you have a location near work and a second location near home - you will have to purchase two separate memberships. Or if you are travelling, you'll need to pay a drop in fee.

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The Body Works Pilates Studio - pilates - Updated November 2026

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